BiMarket UK

Turkish & Mediterranean groceries from BiMarket — DHL delivery from our Enfield warehouse

Welcome to BiMarket BiMarket UK is an online supermarket built for everyone who loves the taste of home. We deliver authentic Turkish, Mediterranean and international groceries — pantry essentials, fresh produce, halal-certified meats, dairy, frozen specialities, bakery, sweets, beverages, household goods and more — straight to doors across Great Britain. Our mission To make quality grocery shopping effortless. We bring together carefully selected brands, fair prices and reliable next-day delivery, so you can stock your kitchen with confidence and spend more time with the people you love. What makes us different A curated range. Over thousands of products, hand-picked from trusted suppliers, including hard-to-find Turkish and regional favourites you simply cannot get from the high street. Quality you can taste. We work directly with established manufacturers and distributors. Every product is sourced, stored and shipped under strict food-safety standards. Fair, transparent pricing. Clear product prices, no hidden charges at checkout and free standard delivery on orders over £60. Reliable delivery. Tracked next-day delivery across Great Britain via our trusted courier partners, with temperature-controlled handling for chilled and frozen lines. Bilingual service. Our customer support is available in English and Turkish. Real customer care. Friendly, responsive help by email, with refunds and replacements handled fairly and quickly. Our values Authenticity. We celebrate the foods, brands and traditions of Turkey, the Mediterranean and beyond. Integrity. We do what we say. Honest prices, honest products, honest answers. Quality. Freshness, hygiene and care are non-negotiable at every step from warehouse to doorstep. Community. We support the suppliers, families and neighbourhoods we serve. Responsibility. We are committed to reducing packaging waste and improving sustainability across our operations (see our Environmental & Social Responsibility Policy ). How we work Orders placed before our daily cut-off are picked, packed and dispatched the same working day. Chilled and frozen items travel in insulated packaging with ice packs to maintain temperature integrity in transit. Each order is tracked end-to-end and our customer service team is here to step in if anything is not perfect. Get in touch We love hearing from our customers. Questions, feedback, supplier enquiries or just a friendly hello — write to us at [email protected] . Thank you for choosing BiMarket. Welcome to the family.

Delivery: Your order ships from our warehouse by DHL; free delivery over £60.

Returns: Last updated: May 2026 This Return & Refund Policy explains your statutory and contractual rights when buying from BiMarket UK and how to exercise them. It forms part of our Terms & Conditions . 1. Your statutory rights Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015 or the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 ("Consumer Contracts Regulations"). 2. 14-day cancellation right (cooling-off period) For eligible goods, you have a statutory right to cancel your order within 14 days beginning on the day after you (or someone you nominate) receive the goods, without giving any reason. To exercise this right you must inform us of your decision by a clear statement to [email protected] before the deadline. You then have a further 14 days to return the goods to us. 3. Items excluded from the 14-day cancellation right The cancellation right does not apply to the following categories (Regulation 28 of the Consumer Contracts Regulations and related exceptions): Perishable food — fresh, chilled and frozen products, dairy, eggs, bakery, fresh produce, meat, fish, ready meals and other items liable to deteriorate or expire rapidly. Sealed goods unsealed after delivery where the seal protects health or hygiene (for example, certain personal-care, beauty, baby or food items). Goods which are by their nature inseparably mixed with other items after delivery. Made-to-order or personalised goods. Sealed audio/video recordings or computer software once unsealed. Goods purchased in clearance, "while stocks last" or end-of-life promotions where this is clearly stated at the point of sale. This list is non-exhaustive and reflects categories permitted to be excluded by law. 4. Damaged, incorrect or faulty items You always have the right to receive goods that are of satisfactory quality, fit for purpose and as described (Consumer Rights Act 2015). If your delivery contains items that are damaged, incorrect, defective or significantly different from the description: Perishables (chilled, frozen, fresh, bakery, dairy, meat, produce): please notify us within 24 hours of delivery with photos and your order number. Other goods: please notify us within 30 days of delivery for short-term right to reject; you retain a longer right to repair, replacement or appropriate refund for up to 6 years (5 years in Scotland) where the goods do not conform to the contract. Please do not dispose of the item until we have advised you, as we may need to inspect it or arrange collection. 5. How to start a return Email [email protected] with: your order number, the items you wish to return, the reason, and (for damaged/faulty items) clear photographs. We will respond with confirmation, the return address and, where applicable, a returns reference or pre-paid label. Pack the items securely in their original packaging where possible. Include a copy of the confirmation email or write the order number clearly on the parcel. Send the parcel using a tracked service and keep your proof of postage until your refund is processed. 6. Return postage For cancellation under the 14-day cooling-off right , you are responsible for the cost of returning the goods unless we expressly agree otherwise. For damaged, incorrect, missing or faulty items , BiMarket will cover reasonable return postage costs or arrange collection at our cost. We are not responsible for items lost or damaged in transit when you return them to us — please use a tracked service. 7. Condition of returned goods Returned goods must be in their original, unused, undamaged condition with all packaging, labels and seals intact (except where unsealing was necessary to inspect the item). You are liable for any diminished value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functioning. We may reduce the refund to reflect such diminished value. 8. Refunds Approved refunds are pro

Seller: BAZARIO LIMITED trading as BiMarket UK · Company No 16112255 · Unit 8 Marshall Paving, Cattlegate Road, Enfield EN2 9ED

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Questions, missing or damaged items and refunds for every store are handled by Turkish Online Market customer service.