Terms & Conditions

This website (tiklagelsin.co.uk) is operated by BAZARIO LIMITED, a company registered in England and Wales under company number 16112255, trading as Turkish Online Market UK. Registered Office: 276 Chase Road, Suite 7-0173 Lonsto House, London, N14 6HA, United Kingdom — Trading/Warehouse: Unit 8 Marshall Paving, Cattlegate Road, Enfield, EN2 9ED, United Kingdom. You can contact us at [email protected] or +44 7561 378642.

By placing an order through our website you agree to these Terms and Conditions. Please read them carefully. These terms do not affect your statutory rights as a consumer.

You must be at least 18 years old and able to enter into a legally binding contract to place an order. Some of our products are age-restricted (see section 6). By ordering, you confirm that the information you provide is accurate and that you meet these requirements.

You are responsible for keeping your account details and password confidential and for all activity under your account. Please notify us immediately if you believe your account has been used without authorisation.

We sell Turkish, Mediterranean and international grocery products. We make every effort to display products and prices accurately, but images are for illustration and packaging may vary. All products are subject to availability.

Occasionally an item may be out of stock after you order. If we cannot supply an item, we will contact you and refund the price of the unavailable item(s) to your original payment method. Where appropriate and with your agreement, we may offer a suitable substitute.

When you place an order you will receive a confirmation email. This confirms we have received your order; a binding contract is formed when we accept your order and dispatch it. We reserve the right to refuse or cancel any order (for example, due to pricing errors, stock issues, suspected fraud or failed age verification), in which case we will refund any payment taken.

Prices are shown in pounds sterling (£). VAT at 20% applies to standard-rated items such as packaging: product pages show those prices including VAT, and the basket and checkout show the VAT separately before you pay; most grocery food items are zero-rated. For packaging orders, VAT is charged and accounted for by Easy Supply Ltd (VAT No GB 487 4195 45), the seller of record. Payment is processed securely by Worldpay. Packaging goods ordered on this website are supplied and invoiced by Easy Supply Ltd (Company No 16202697, VAT No GB 487 4195 45; registered office Flat 200 Edinburgh House, Edinburgh Gate, Harlow CM20 2TJ), the seller of record: card payments are taken through its Worldpay merchant account, the charge appears as “EASY SUPPLY” on your card statement and your VAT invoice is issued by Easy Supply Ltd. BAZARIO LIMITED operates this website and provides customer service. We do not store your full card details.

Two sellers on this website. Packaging products are sold by Easy Supply Ltd as described below. Grocery food products are sold and delivered by Best Grocery (company details are shown on your invoice) (“Best Grocery”). The seller of each product is shown in your basket, at checkout, in your order confirmation and on your invoice. Each order contains products from one seller only: if you add a product from a different seller, we ask you to confirm before your basket is emptied and the new product is added.

For Best Grocery orders, prices are shown including VAT where applicable and your invoice is issued in Best Grocery's name. Payment for Best Grocery orders is collected through a card payment account set up for Best Grocery orders; the name that appears on your card statement is shown on the payment page. Turkish Online Market customer service handles questions, returns and refund requests for these orders; refunds are made to your original payment method. BAZARIO LIMITED operates this website.

Some products (such as alcohol or tobacco where offered) may only be sold to persons aged 18 or over. By ordering such products you confirm you are over 18.

We operate a Challenge 25 policy: if the person receiving the delivery appears under 25, the courier may request valid photo ID (passport, UK driving licence or PASS-accredited card). If proof of age cannot be provided, or the recipient is or appears to be intoxicated, the courier will refuse to hand over the age-restricted items. Age-restricted goods will not be left unattended or with anyone under 18. It is a criminal offence to buy or attempt to buy age-restricted products on behalf of someone under 18.

Packaging (Easy Supply) orders are delivered across the UK via DHL. Delivery is free on orders over £60 for London and mainland UK; otherwise a standard rate of £5.99 applies (for packaging orders 20% VAT is added to delivery charges, e.g. £7.19). Remote areas (e.g. Scottish Highlands & Islands, Northern Ireland, UK islands, Isle of Wight) are charged on a weight basis, shown at checkout.

To receive next-day delivery, orders should be placed Monday–Thursday before 12:00. Orders placed between Thursday 12:00 and Monday 12:00 are processed and handed to DHL on Monday. Our courier does not operate on weekends or Bank Holidays. Delivery times are estimates and not guaranteed; risk in the goods passes to you on delivery.

Best Grocery orders (groceries) are delivered by Best Grocery, not by DHL. Delivery is available to addresses in Great Britain, except postcode areas BT, HS, ZE, KW, IV, IM, JE, GY, CF, SA, LL, NP, LD, where we cannot deliver Best Grocery orders. The minimum order is £20; delivery costs £5.99 under £60 and is free from £60. Orders placed Monday–Thursday before 12:30 are usually delivered the next working day. Frozen items are packed in thermal bags with ice packs. Service-point collection and Turkish Online Market own-fleet delivery are not available for these orders. We e-mail you the carrier and tracking link when Best Grocery dispatches your parcel.

Under the Consumer Contracts Regulations 2013 you may have the right to cancel most orders within 14 days of receiving them, without giving a reason. However, this right does not apply to:

• perishable or short-life food and drink (e.g. fresh, chilled, frozen or bakery items);
• sealed goods that are not suitable for return for health or hygiene reasons once unsealed;
• goods that have been mixed inseparably with other items after delivery.

Where the right applies, contact us at [email protected] within 14 days. You must return the goods (unused and in original condition) within 14 days; return postage is your responsibility unless the goods are faulty. We will refund within 14 days of receiving the goods or proof of return.

Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. If an item arrives faulty, damaged, past its use-by date, or is missing from your order, please contact us at [email protected] as soon as possible — and for perishable goods, within 24 hours of delivery — with your order number and, where possible, a photo.

Please note: chilled and cured products are shipped with ice-gel packs and kept refrigerated. Natural characteristics of these foods — such as oil sweating on cured meats (e.g. sucuk, pastırma) or softening of cheese in warm weather — are normal and do not constitute a defect; they return to normal once refrigerated. On delivery, please refrigerate perishable items immediately.

We will put it right by offering a replacement or a full or partial refund of the affected items to your original payment method. This does not affect your statutory rights.

Best Grocery orders: returns, missing or damaged items and refund requests are handled by Turkish Online Market customer service, not by Best Grocery — please contact us with your order number. The rules in this section apply in the same way; refunds are made for the amount you paid for the item, including VAT, to your original payment method.

From time to time we offer promotions, discount codes, a "spin the wheel" promotion and loyalty points. These have no cash value, cannot be exchanged for cash, and may be subject to specific conditions, minimum spend or expiry. We may amend or withdraw promotions at any time. Vouchers and points may not be combined unless stated, and are void if obtained fraudulently.

On Best Grocery orders, the total of coupon, points and store-credit discounts is limited to 5% of the goods total; any excess is not applied.

All content on this website — including text, logos, images, design and software — is owned by or licensed to BAZARIO LIMITED and is protected by intellectual property laws. You may not copy, reproduce or use it for commercial purposes without our written permission.

You agree not to use our website unlawfully, to introduce malicious code, to attempt unauthorised access, or to place fraudulent orders. We may suspend or close accounts that breach these terms.

We do not exclude or limit our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, for fraud, or for your statutory rights as a consumer (including under the Consumer Rights Act 2015).

Subject to the above, we are not liable for losses that were not foreseeable, losses not caused by our breach, or business losses. Our total liability for any order will not exceed the amount you paid for that order.

We are not responsible for delays or failure to perform caused by events outside our reasonable control, such as extreme weather, courier disruption, strikes, supply shortages or other force majeure events. We will take reasonable steps to minimise any delay.

If something goes wrong, please contact us first at [email protected] — we aim to resolve complaints quickly and fairly. If we cannot resolve a dispute, you may be able to use an Alternative Dispute Resolution scheme; nothing in these terms affects your right to bring legal proceedings.

These Terms and Conditions, and any dispute arising from them, are governed by the laws of England and Wales and subject to the non-exclusive jurisdiction of the courts of England and Wales.

We may update these Terms and Conditions from time to time. The version that applies to your order is the one published on this page at the time you place it. The latest version is always shown here with the "last updated" date above.