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Chilled items & warm-weather notice
We ship chilled (perishable) foods with ice-gel packs, kept refrigerated. In warm weather, light oil sweating on cured products such as sucuk/pastırma, or softening of cheese, is normal and not a sign of spoilage — it returns to normal once chilled. Please refrigerate items immediately on delivery and be available to receive your order on the delivery day.
Perishable foods are exempt from the 14-day change-of-mind return; your statutory rights for genuine quality or safety issues remain unaffected.
Ask Bio — questions answered by our team are published here.
Q:What is the pack weight of Eti Burcak Sultani Raisin biscuits? / Eti Burçak Sultani Üzümlü bisküvinin paket ağırlığı nedir?
A:The product title lists a net weight of 130 g. Ürün başlığında net ağırlık 130 g olarak belirtilmiştir.
Answered by the Turkish Online Market team · 30 Oct 2026
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