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Chilled items & warm-weather notice
We ship chilled (perishable) foods with ice-gel packs, kept refrigerated. In warm weather, light oil sweating on cured products such as sucuk/pastırma, or softening of cheese, is normal and not a sign of spoilage — it returns to normal once chilled. Please refrigerate items immediately on delivery and be available to receive your order on the delivery day.
Perishable foods are exempt from the 14-day change-of-mind return; your statutory rights for genuine quality or safety issues remain unaffected.
Ask Bio — questions answered by our team are published here.
Q:Where is it made? / Nerede üretiliyor?
A:The pack label says it is made in Türkiye. Source: pack label photo, checked October 2026. Recipes can change and differ between countries, so always check the label on your own pack. Paket etiketine göre Türkiye'de üretilmiştir. Kaynak: paket etiketi fotoğrafı, Ekim 2026. Reçete değişebilir ve ülkeye göre farklı olabilir; kendi paketinizin etiketini mutlaka kontrol edin.
Answered by the Turkish Online Market team · 30 Oct 2026
Q:What are the ingredients? / İçindekiler neler?
A:Ingredients: Hibiscus, Apple, Blackberry Leaves, Rosehip, Blackberry Flavouring, Orange Peel, Elderfruit, Blackberry (1,5%), Stevia, Cinnamon. Source: pack label photo, checked October 2026. Recipes can change and differ between countries, so always check the label on your own pack. If you have an allergy, rely only on the pack label. İçindekiler: Bamya Çiçeği, Elma, Böğürtlen Yaprağı, Kuşburnu, Böğürtlen Aroma Vericisi, Portakal Kabuğu, Mürver Meyvesi, Böğürtlen (%1,5), Stevya, Tarçın. Kaynak: paket etiketi fotoğrafı, Ekim 2026. Reçete değişebilir ve ülkeye göre farklı olabilir; kendi paketinizin etiketini mutlaka kontrol edin. Alerjiniz varsa yalnız paket etiketine güvenin.
Answered by the Turkish Online Market team · 30 Oct 2026
Q:What is the pack size of this fruit tea? / Bu meyve çayının paket içeriği nedir?
A:The product title states 20 tea bags. Ürün başlığında 20 poşet olarak belirtilmiştir.
Answered by the Turkish Online Market team · 30 Oct 2026
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