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Chilled items & warm-weather notice
We ship chilled (perishable) foods with ice-gel packs, kept refrigerated. In warm weather, light oil sweating on cured products such as sucuk/pastırma, or softening of cheese, is normal and not a sign of spoilage — it returns to normal once chilled. Please refrigerate items immediately on delivery and be available to receive your order on the delivery day.
Perishable foods are exempt from the 14-day change-of-mind return; your statutory rights for genuine quality or safety issues remain unaffected.
Ask Bio — questions answered by our team are published here.
Q:Where is it made? / Nerede üretiliyor?
A:Turkey Source: manufacturer's website, checked October 2026. Always check the label on your own pack. Türkiye Kaynak: üreticinin resmi sitesi, Ekim 2026. Kendi paketinizin etiketini mutlaka kontrol edin.
Answered by the Turkish Online Market team · 30 Oct 2026
Q:What are the ingredients? / İçindekiler neler?
A:Ingredients: Sugar, pistachio (10%), grape molasses (30%), wheat starch, glucose, citric acid. Source: manufacturer's website, checked October 2026. Always check the label on your own pack. If you have an allergy, rely only on the pack label. İçindekiler: Şeker, antep fıstığı (%10), üzüm pekmezi (%30), buğday nişastası, glikoz, sitrik asit. Kaynak: üreticinin resmi sitesi, Ekim 2026. Kendi paketinizin etiketini mutlaka kontrol edin. Alerjiniz varsa yalnız paket etiketine güvenin.
Answered by the Turkish Online Market team · 30 Oct 2026
Q:Which allergens does it contain? / Hangi alerjenleri içeriyor?
A:Contains: tree nuts, gluten. Source: manufacturer's website, checked October 2026. Always check the label on your own pack. If you have an allergy, rely only on the pack label. İçerir: sert kabuklu yemişler, gluten. Kaynak: üreticinin resmi sitesi, Ekim 2026. Kendi paketinizin etiketini mutlaka kontrol edin. Alerjiniz varsa yalnız paket etiketine güvenin.
Answered by the Turkish Online Market team · 30 Oct 2026
Q:How should it be stored? / Nasıl saklanmalı?
A:Keep in a cool and dry place. Source: manufacturer's website, checked October 2026. Always check the label on your own pack. Serin ve kuru bir yerde saklayınız. Kaynak: üreticinin resmi sitesi, Ekim 2026. Kendi paketinizin etiketini mutlaka kontrol edin.
Answered by the Turkish Online Market team · 30 Oct 2026
Q:How is it prepared or used? / Nasıl hazırlanır veya kullanılır?
A:Traditional Turkish dessert and snack. Source: manufacturer's website, checked October 2026. Always check the label on your own pack. Geleneksel Türk tatlısı ve atıştırmalığı. Kaynak: üreticinin resmi sitesi, Ekim 2026. Kendi paketinizin etiketini mutlaka kontrol edin.
Answered by the Turkish Online Market team · 30 Oct 2026
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