Universal Lighting — store policies

Delivery Information

• Our preferred delivery method is DPD courier service.
• You will be given a one-hour delivery window on the morning of the delivery day.
• Your order will normally be delivered within 2 – 3 working days.
• Orders placed before 2:00pm Mon – Fri will be processed that day excluding weekends and bank holidays.
• Out of stock items can take 14 – 21 days.
• At the time of your order if an item is out of stock we will let you know as soon as possible.

CARRIAGE RATES: UK MAINLAND EXCLUDING SCOTTISH HIGHLANDS

Orders over £75.00 are FREE delivery.
Orders of £75.00 and under carry a £6.90 delivery charge per order.
Scottish Highlands, Islands, Channel Islands, N Ireland & Isle of Man:

• Isle of Man – Scilly Isles – Per Parcel £29.95 inc VAT.
• Northern Ireland – Per Parcel £16.90 inc VAT.
• Channel Islands – Per Parcel £19.95 VAT Exempt.
• Southern Ireland – Per Parcel £19.95 VAT Exempt.
• Scottish Highlands – Courier Service – Per Parcel Zone 2 £16.90 inc VAT.
• Scottish Islands – Courier Service – Per Parcel Zone 3 £16.90 inc VAT.

In all cases £6.90 will be deducted from any surcharge automatically, if the order value is over £75.00.
We are not liable for any loss or damage that may occur through a delay of delivery. This includes electrical installation costs.

When your order arrives please check for any damages during transit. We pride ourselves with the care we take packaging your lights.

Once you have signed for your order the goods are at your risk, so we ask you to check the contents thoroughly. Please keep any packaging should your order need to be returned.

TERMS & POLICIES

COPYRIGHT STATEMENT

Follow the link to download a hard copy of the terms and policies (opens in new window).

This website and all of its content is © (copyright) of Universal Lighting Services Ltd. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

You may print or download to a local hard disk product pictures and descriptions, extracts of or full articles for your personal and non-commercial use only.

You may copy the content to individual third parties for their personal use, but only by prior permission and if you acknowledge the website and author as the source of the material.

You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.

WEBSITE USAGE POLICY

Welcome to our website. By using this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern our relationship with you in relation to this website.

The term ‘us’ or ‘we’ refers to Universal Lighting Services Ltd, the owner of the website whose registered office is Priory Street, Birkenhead, Merseyside CH41 5JH. Our company is registered in England, registration number 00988914. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

• The content of the pages of this website are subject to change without notice.
• We acknowledge that from time to time, our website may contain inaccuracies of information or other errors. We expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
• Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
• This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
• All trademarks reproduced in this website which are not the property of, or licensed to us are acknowledged on the website.
• Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
• Your use of this website and any dispute arising out of such use of the website is subject to UK laws.

TERMS & CONDITIONS

Universal Lighting Services Ltd guarantees to meet all the conditions of the consumer protection laws which apply at this time as specified in the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2014 (Link takes you to Which consumer rights).

DEFINITIONS

1. For the purpose of the Terms and Conditions we, us, our will refer to the company Universal Lighting Services Ltd and you and your will indicate the customer unless the text indicates otherwise.

2. The Terms and Conditions have been created to protect your rights as a valued customer and to form an understanding between you as the customer and us as a business.

3. If you have any questions regarding any section of the Terms and Conditions please e-mail us using the contact us page or telephone our office 0151 650 2138 where our staff will be glad to assist.

PURCHASES

2.1 All of our products are supplied subject to availability. If the product you ordered is not in stock we will inform you of this as soon as possible and advise you as to how long it will take to order.

2.2 Universal Lighting Services Ltd may refuse to accept an order for any reason. If an order is refused any money paid will be refunded immediately through the original payment method.

2.3 At times, finishes on our products may differ slightly to those advertised.

2.4 Descriptions, dimensions and technical data given are only a guideline and are not a legally binding contract.

2.5 We endeavour to ensure the information given on our website is correct, however, we cannot accept liability for loss, damage or expense due to errors or omissions.

2.6 Height measurements of our fittings exclude chain and ceiling fixture dimensions. All of our fittings will include appropriate lamps where indicated.

2.7 All of our fittings comply with the appropriate British or European standard requirements.

2.8 Almost all the light fittings we supply will require some degree of assembly.

PRICES AND PAYMENT

3.1 Every effort is made to ensure that prices on our website are correct when your order is placed. However, if an error is found we will inform you as soon as possible in order to refund you for the amount debited from your credit card.

3.2 We regret that we cannot make delivery arrangements until cleared funds are received. All online payments are subject to a fraud security check prior to any order being accepted.

3.3 Methods of payment are:

3.4 Online credit card payment transactions are totally secure.

3.5 All prices shown include V.A.T.

3.6 We regret that we cannot process an order until full payment has been cleared.

3.7 For off line payment please contact our customer care team either by e-mail or telephone 0151 650 2138, and we will arrange alternative method of payment.

DELIVERY

4.1 Normally 3 – 5 working days from order

4.2 Out of stock items 14 – 21 days. At the time of your order if an item is out of stock we will inform you as soon as possible so that you can decide whether you want to cancel the order or wait for product to become available. We will notify customers if an item has become obsolete or if the delivery is longer than stated above.

4.3 European and worldwide carriage rates are as charged to us by the carrier. You will be advised soon after placing your order of the charges.

UK Delivery charges are as follows:

Mainland UK charges are automatically included when you place an order, including any surcharge that may apply as detailed in the following tables.

Scottish Islands, Highlands and other Postcode Surcharges – Courier Service:-

Free UK delivery on purchases over £75 (Except the below):	FREE
Mainland UK delivery of and under £75 (Excluding the following):	£6.90 inc VAT
Isle of Man – Scilly Isles – Per Parcel	£29.95 inc VAT
Northern Ireland – Per Parcel	£16.90 inc VAT
Channel Islands – Per Parcel	£19.95 VAT exempt
Southern Ireland – Per Parcel	£19.95 VAT exempt
Scottish Highlands – Courier Service – Per Parcel Zone 2	£16.90 inc VAT
Scottish Islands – Courier Service – Per Parcel Zone 3	£16.90. inc VAT

In all cases £6.90 will be deducted from any surcharge automatically, if the order value is over £75.

Zone 2 Postcodes:

AB36 – 38, AB55 – 56
FK17 – 21
IV1 – 39, IV52 – 54, IV63
KW1 – 14
PA21 – 40
PH19 – 26, PH30 – 41, PH49 – 50

Zone 3 Postcodes:

All HS (Western Isles)
IV40 – 51, IV55 – 56 (Skye)
KA27 (Arran), KA28 (Millport)
KW15 – KW17 (Orkney)
PA20, PA41 (Gigha), PA42 – PA49 (Islay), PA60 (Jura), PA61 (Colonsay)
PA62 – PA76 (Mull), PA77 (Tiree), PA78 (Coll)
PH41 (Muck), PH42 (Eigg), PH43 (Rum), PH44 (Canna)
All ZE (Shetlands)

Whenever possible, smaller orders will be dispatched using Royal Mail parcel service and will be charged at cost.

4.4 Orders placed before 2:00pm Mon – Fri will be processed that day excluding weekends and bank holidays. You will be notified of your anticipated delivery date as soon as possible.

4.5 Tracking orders. Tracking numbers supplied on request.

4.6 We regret that due to the difference in electrical fittings we are unable to deliver products to the USA.

4.7 For European Delivery please contact our sales team via Email or telephone for advice.

4.8 We ensure that every effort will be made to deliver your goods as soon as possible. However, we are not liable for any loss or damage that may occur through a delay of delivery. This includes failed electrical installation costs.

4.9 At the time of delivery you will be asked to sign for your goods. We offer special delivery instructions when you place an order should you not be in.

4.10 When your order arrives please check for any damages that may have incurred during transit. We pride ourselves with the care we take packaging your lights.

4.11 Claims for shortages and damages must be made within 48 hours of delivery we regret that after this time we cannot accept any claims that are made.

4.12 Once you have signed for your order the goods are at your risk, and so we ask you to check the contents thoroughly. Please keep any packaging should your order need to be returned.

RETURNS POLICY

5.0 Current UK legislation gives you the right to cancel the contract for the purchase of any goods purchased online within 14 working days, beginning with the day after the day on which the item is delivered. We extend this period to 30 calendar days for extra peace of mind. This applies to all of our products except any product made, modified or personalised to your specification.

5.1 In addition to your statutory rights, any item purchased from Universal Lighting Services Ltd may be returned within the 30-day period for whatever reason. This excludes anything specially made, modified, personalised or adapted to your specification or any item that has been installed. Universal Lighting Services may accept returns after this period under certain circumstances, subject to a restocking fee.

5.2 To return goods, customers are asked to contact the sales team on 0151 650 2138 or via the contact us page. We will email you a short returns request form that will take a few moments to complete. Once completed, the form should be returned and you will be contacted with the returns number once authorised and your unique number has been allocated. A member of staff will be happy to guide you through the process should you so wish. The unique returns authorisation number must be displayed on the outer box when returned. Goods without a Returns Authorisation Number cannot be accepted. A copy of our goods return request form can be downloaded by following the link (opens in new window).

5.3 To return any unwanted items, please pack them carefully and securely in the original packaging, attach your returns’ authorisation number and send it to us with the delivery slip so that we receive it within 30 calendar days after the day of the date that the item was delivered to you. All returned items must be in a saleable condition, otherwise they will be returned to you.

5.4 The goods returned must not have been installed, used or modified in any way and must be returned together with any lamps or parts that were included in your order.

5.5 For your protection, we recommend that you use a recorded-delivery service. Please note that you will be responsible for the costs of returning the goods to us, unless we delivered the item to you in error or the item is faulty. If we do not receive the goods back from you with the delivery slip, we may arrange for collection from your residence at your cost.

5.6 If the original order was eligible for free shipping as it amounted to over £75 and part of the order is returned, which when deducted amounts to an order of under £75.00, then shipping at the current rate will be charges as if the original purchase fell below the free shipping threshold.

5.7 Universal Lighting Services Ltd will meet the cost of return for carriage on all faulty goods as long as the goods returned conform to the relevant regulations. Please note that a missing crystal, drop or decoration does not constitute faulty goods.

5.8 Universal Lighting Services Ltd are not liable for any costs incurred for the installation or removal of any fitting supplied, or any other financial loss howsoever caused. We recommend that you do not book your electrician until you have received, checked and are happy with your purchase.

5.9 Under some circumstances, we may be able to assist you by arranging a collection from the delivery address using the original couriers and returning the goods to us. They must be well packaged prior to collection in order to arrive in a saleable condition. There is a charge of £18.95 per box including VAT for this service that will be deducted from any amount refunded. You have the option to drop your return at a local DPD pickup shop for returns. There is a charge of £9.95 per box for this service.

It is important that any collections are in their original box(es), as you will be charged for each box we collect regardless of size.

REFUNDS POLICY

Universal Lighting Services Ltd will refund within 14 days any sum that has been debited from the customer’s credit card or by any other payment method, for any goods that are unavailable for whatever reason or returned in accordance with our Returns Policy.

DAMAGES

6.0 In the unlikely event that a product arrives, and the packaging appears damaged in any way, it is important that you sign for the delivery as unchecked or damaged.

6.1 Once you have taken delivery and signed for your purchase it belongs to you and any risk has passed over. It is important that you check your delivery as soon as possible and in any case within 48 hours, even if you do not intend to have it installed for some time.

6.2 Any damage or shortages in your delivery must be reported to us within 48 hours otherwise your claim may be rejected.

6.3 All damages or shortages will be corrected to your satisfaction as soon as possible with either a replacement part or complete fitting at no cost to you.

WARRANTY

7.0 All of our fittings carry a minimum 2-year guarantee, except for some lamp bulbs.

7.1 If a fault should occur, the product will be repaired or replaced within the warranty period. Your statutory rights will not be affected.

7.2 If the fitting has been incorrectly installed or is damaged in any way by the consumer the warranty will not apply. (See Installation).

INSTALLATION

8.0 Fittings must be installed by a qualified electrician and must be earthed wherever necessary. From 1st January 2005 any electrical installation may be subject to Part P of the Building Regulations relating to dwellings. Failure to have your lighting fitted by a qualified person may invalidate your warranty and could be in breach of the Building Regulations.

8.1 Your electrician should be qualified with one of the following qualifications; BRE Certification Limited, British Standards Institute, ELECSA Limited, NICEIC Certification Services Ltd, N.A.P.I.T.

8.2 The light fitting must be assembled by a competent person.

8.3 Universal Lighting Services Ltd cannot be held responsible for any personal or other damages due to incorrect installation.

CONDITIONS OF SALE

9.0 The goods which are the subject of this website shall remain the property of the seller until the Buyer has paid the full contract price and in no other circumstance shall title to the said goods pass to the Buyer.

9.1 Notwithstanding the above clause, the risk of any loss or damage to the said goods, shall fall upon the Buyer from the date the said goods are delivered to him / her and the Seller should hold the Buyer fully indemnified in respect of any such loss after delivery, no matter how occasioned.

9.2 If the buyer fails to pay for the goods on the due date, or commits any act of bankruptcy, or if any resolution or petition to wind up the Buyers business, shall be passed (other undertakings is appointed, the Seller may recover possession of the goods at any time from the Buyer and for that purpose the Seller, his servants or agents may enter upon any land or building upon which the goods are situated.

LIMITATION OF LIABILITY

10.0 Universal Lighting Services Ltd total liability in contract, tort (including negligence or breach of statutory duty), misrepresentation, restitution or otherwise, arising from this agreement shall be limited to the price paid for the goods.

10.1 Nothing in these conditions excludes or limits the liability of Universal Lighting Services Ltd for death or personal injury caused by our negligence or fraudulent misrepresentation.

10.2 If you are a business customer we shall not be liable to you for any direct, indirect or consequential loss or damage (whether for loss of profit, loss of business, depletion of goodwill or otherwise), costs, expenses or other claims for consequential compensation whatsoever (howsoever caused) which arise out of or in connection with this agreement.

10.3 Under no circumstances will Universal Lighting Services Ltd be held responsible for, but not limited to electrician or any other contractor fees that arise because of but not limited to late, damaged or incorrect delivery of goods. You should not book an installer or prepare for installation on the basis of your given delivery date. You are advised to only prepare for installation and book your electrician once you have the lights in your possession and you have checked them for suitability.

COMPLAINTS

We endeavour to provide an exemplary service and to get it right first time every time, however we acknowledge that there may be occasions when our goods or service have failed to meet your expectations. On these rare occasions we encourage you to contact us so that we may learn from the experience and to ensure that the circumstances are not replicated in the future.

If you are unhappy with any aspect of goods supplied or any part of the service that we provide and wish to make a formal complaint, please contact us in writing in one of the following ways:

By sending a letter to:

Complaints
Universal Lighting Services Ltd
Priory Street
Merseyside
CH41 5JH
Company registered in England: 00988914

By completing the contact us page outlining the issue.

All email complaints will be acknowledged within one working day and will be investigated by a director of Universal Lighting Services Ltd. The company director dealing with the complaint will update the person making the complaint in writing every two days throughout the process.

All written complaints received at our registered address will be investigated by a director of Universal Lighting Services Ltd and shall be replied to within five working days.

Privacy and Cookies

1.0 INTRODUCTION

1.1 This privacy notice explains in detail the types of personal data we may collect about you when you interact with us. It also explains how we use, store and handle that data, and keep it safe. There is a lot of information here, but we want you to be fully informed about your rights, and how Universal Lighting Services Ltd uses your data. Our privacy and cookie policy is available to download and read at your leisure by following clicking on the link (opens in new window).

1.2 The law that applies to how we use cookies and technologies for storing information on your computer or mobile device is covered by new European legislation. The GDPR (General Data Protection Regulation) sets out how we must handle your sensitive personal information.

1.3 The information contained within this article will ensure that we are open, honest and transparent in our dealings with you and how we respect your privacy whilst you are using our site or purchasing from us. Please be assured that we never share any of your personal or other information with anyone else. We know that you expect nothing less.

1.4 Legal Basis: The law on data protection sets out a number of different reasons for which a company may collect and process your personal data.

1.5 In specific situations, we can collect and process your data with your consent, for example, when you tick a box to receive email newsletters. When collecting your personal data, we’ll always make clear to you which data is necessary in connection with a particular service.

1.6 In certain circumstances, we need your personal data to comply with our contractual obligations: For example, if you order an item from us for home delivery, we’ll collect your address and contact details to deliver your purchase, and pass them to our courier.

1.7 If the law requires us to, we may need to collect and process your data. For example, we can pass on details of people involved in fraud or other criminal activity affecting us to law enforcement agencies.

1.8 In specific situations, we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests. For example, we may use your purchase history to send you or make available personalised offers.

2.0 COOKIES

2.1 A cookie is a tiny unique-to-you text file that is stored on your computer when you visit our website. At Universal Lighting Services Ltd, we use cookies to keep track of what you put in your basket and to remember you when you return to our site. We do not use tracking cookies to track your internet use once you leave our site.

2.2 To order a product on our website, you will need to have cookies enabled. If you do not have cookies enabled, you can still browse our products, but you will need to place your order by telephoning 0151-650-2138. Most web browsers will have cookies enabled depending on your privacy settings, but you can either enable or disable them within your browser should you so wish.

2.3 Please note that a cookie cannot harm your computer and contains no personally identifiable information such as your name or payment details.

2.4 All Internet browsers give the user the option of enabling or disabling cookies. There are many different browsers in use and each will vary slightly from the other. In general, for computers running Windows it can be found by clicking on tools, then options or Internet options on the browser toolbar. For Mac computers, it can generally be found in the ‘Preferences’ tab.

Please note: If you disable cookies within your browser, you may be unable to purchase any products on our website.

2.5 Further information about cookies and how to manage them can be found by following this link to the Information Commissioners office (link opens in new window).

3.0 WHEN WE COLLECT PERSONAL DATA

• When you visit our website and buy products using your account online.
• When you create an account with us.
• When you make an online purchase and check out as a guest when we collect transaction-based data.
• When you purchase a product in our shop or by phone.
• When you contact us by any means with queries, complaints etc.
• When you ask one of our team to email you information about a product.
• When you comment on or review our products and services.

4.0 INFORMATION WE COLLECT

• If you have a web account with us: your name, billing and delivery address, orders, invoices, email and telephone numbers and details of your interactions with us through your customer history. We also keep an encrypted record of your login password.
• If you check out as a guest we collect your name, billing and delivery address, order details, invoice, email and telephone numbers. We collect notes from our conversations with you, details of any complaints or comments you make, details of purchases you have made, items viewed or added to your basket and how and when you contact us.
• Information gathered by the use of cookies in your web browser.
• Your comments and product reviews.
• Your image may be recorded on CCTV when you visit our showroom.

5.0 USE OF YOUR INFORMATION

5.1 We use cookies to keep track of what you put in your basket and to remember you when you return to our site. We use the information gathered by cookies to collect statistical information such as new visitors, returning customers, to track items placed in the basket and any subsequent purchases. In addition, we use the information collected to analyse the most visited pages, articles and products on our site.

5.2 We may use your personal information to contact you by email, mail or telephone to let you know about our products or promotions if you give us express permission so to do.

5.3 We do not use any third-party cookies and we only share your details with our overnight courier for your delivery. In addition, we do not track your web usage once you have left our site.

5.4 We do not store any personal financial information about our customers. All payments are routed through a third party payment processor using a certified and encrypted secure connection.

6.0 HOW WE PROTECT YOUR INFORMATION

6.1 Data security matters to us, and we know how much it matters to all our customers. We treat your data with the utmost care and take all appropriate steps to protect it.

6.2 All interactions on are website are secured and certified by the very latest encrypted ‘https’ technology.

6.3 We own our own server and do not store any information in a third-party cloud. Our server sits behind a state-of-the-art firewall to prevent unauthorised access, and all information is protected by SSL encryption.

7.0 HOW LONG DO WE KEEP YOUR DATA

7.1 We keep it for as long as is necessary for the purpose for which it was collected. At the end of that period, your data will be deleted completely or anonymised, for example, so that it can be used in a non-identifiable way for statistical analysis and business planning.

7.2 When you make an online or in-store purchase, we keep your data for a period of ten-years. This enables us to provide you with customer support in relation to your warranty, spare parts or ongoing technical advice.

8.0 WHO DO WE SHARE YOUR DATA WITH

8.1 We never disclose your personal information or share it with anyone except under the following circumstances:

8.2 We will provide our delivery courier with your name, address, email and contact number in order to facilitate delivery of your purchase, unless you are collecting your purchase from us.

8.3 If your purchase is being delivered directly from the manufacturer, we provide them with your name, address and contact number in order to facilitate delivery of your purchase by them.

8.4 We never sell personal information, or pass it to third parties for marketing purposes, under any circumstances.

9.0 WHAT RIGHTS DO YOU HAVE

9.1 Whenever you have given us your consent to use your personal data, you have the right to change your mind at any time and withdraw that consent.

9.2 You have the right to access the personal information held about you. To obtain a copy of the personal information we hold about you, please send your request in writing to:

Data protection
Universal Lighting Services Ltd
Priory Street
Birkenhead
Merseyside
CH41 5JH

10.0 YOUR PRIVACY

10.1 In conclusion, you can be assured that the data contained in the cookie that we place on your computer does not contain any of your personal information.

10.2 You can shop with us in absolute confidence, in the certain knowledge that we will not sell or share your details and that your privacy is protected at all times.

Last updated 25th April 2018

Who Are Universal Lighting

Learn more about us and our team

This secure online lighting shop is owned and operated by Universal Lighting Services Ltd (Universal Lighting) and its content is the responsibility of Sye Yehya, the managing director.

Universal Lighting Services Ltd, 1970-2025

Universal Lighting Services Ltd was established on 9th September 1970 and has almost 55 years’ experience in the lighting industry. We are family owned and firmly established as one of the leading suppliers in the UK, and we are able to supply every light fitting available in the UK and Europe. We also supply every commercial luminaire available in the UK and Europe to specifiers, the building industry, factories and offices.

Universal Lighting Services Ltd initially specialised in manufacturing commercial switch gear, with a decorative lighting showroom opening in 1973 and remains in priory Street to this day. Our directors have spent a lifetime serving the public and have amassed a huge amount of lighting knowledge and expertise during that time. Our general manager Mark Tregunna has over 30-years of lighting and installation experience and is a fantastic source of knowledge for anything to do with light fittings, dimmers and switches.

Expertise

We specialise in all aspects of home lighting, including decorative lighting, garden lights, energy saving and LED lighting, together with their associated products. We are up-to-date with all aspects of lighting and in particular the energy saving and low energy options available to you today and those that will become available in the near future. All of our lighting specialists are fully trained and receive regular refreshers in the products we sell. Many have undergone training at our brand partners to ensure that their product knowledge is of the highest standard. This training ensures that our staff make sure that you always get the right product for every situation.

Superlative Customer Service

We have formally documented what our customers can expect from us and how our staff will deal with you at all times. A copy of this document entitled what every customer can expect from us can be downloaded by following the link. (Opens in new window).

We recognise that there are many online shops offering similar items at similar prices, so why choose us? We may run a business, but we are consumers too. We will never take your custom for granted and will always provide you with a level of service that we would expect from others. Have a look at our independent reviews from reviews.co.uk and see what our customers are saying about us.

Where we are

We are based in Birkenhead on the Wirral peninsula, near Liverpool on Merseyside. We operate from purpose-built showrooms, with offices and a large warehouse storage facility to the rear in Priory Street, situated next to Birkenhead Priory, a 12th century priory open to the public. Further information on our showroom can be found by clicking this link.

What you can expect from us

We have been dealing with leading UK based lighting suppliers for decades and enjoy excellent working relations with them all. We only offer products that we know to be of high quality and excellent value for money. With our own warehouse and showroom, we are able to supply many of our products from stock. This reduces the despatch time and ensures that you get what you have ordered as quickly as possible.

Our lighting experts offer free professional advice on lighting schemes and are always happy to answer any questions you may have, either by telephone on 0151 650 2138, using the contact us form or by visiting our showroom. We take great pride in our customer relations and offer a service second to none.

Our offices and showroom opening hours:

Monday–Friday
8:30am – 5:00pm

Saturday
Closed

Sundays & Bank Holidays
Closed

Free off-road parking is provided for our customers.

Universal Lighting
Priory Street
Birkenhead
Wirral

CH41 5JH

Our FAQs

Our most frequently asked questions.

Navigating websites and buying online is not always simple, and many of our customers have asked questions over the years. We have compiled a list of our most frequently asked questions and answers to assist you in using our site. If you have a question that is not answered here, please contact us, and we will be happy to help and add the question to those below.

Who are universal-lighting.co.uk?

This website is owned and operated by Universal Lighting Services Ltd, established in 1970 and based at Birkenhead, Wirral. Universal Lighting is a family business that has supplied commercial and decorative lighting to the trade, industry and the public through its showroom, offices and warehouse on the Wirral Peninsula for over 50 years.

Can I visit Universal Lighting?

Yes you can, we have a well-stocked showroom showing off many popular lines. We are located on Priory Street in Birkenhead, Wirral, where you will receive a warm welcome with free off-street parking.

Do you have everything on display in your showroom?

We have a large and varied display of lighting, lamps and accessories at our showroom in Priory St Birkenhead and also hold some stock in our warehouse. We deal with every importer in the UK and many in Europe so it is impossible to stock and display every item we can supply. It is inevitable that we will need to order many products for our customers.

If you don’t have what I want in stock, how long will it take to get?

Our customer care team can usually deliver any item to your door within 3–5 working days. At Universal Lighting, we always contact the customer within one working day to acknowledge the order. If there is any unexpected delay in processing your order, you will be contacted further to inform you of the reasons and the expected delivery date.

Can I collect my order from you?

Yes you can. We can arrange to have your order delivered locally or make it available to collect from our Birkenhead showroom. Please select the “pick up from showroom” option when making your purchase. You will be contacted once your chosen purchase has been quality checked and available for collection.

What are your opening hours?

We are open from 8.30am to 5pm Monday to Thursday, 8.30am to 4.30pm on Friday and 10am to 2pm on Saturday.

What payment methods do you accept?

We accept all major debit & credit cards, including AMEX and, PayPal, Apple and Google Pay. If you would like to pay for your purchase by bank transfer, please contact our customer care team and we can provide you with the details.

I have broken a shade on my light; can you supply spare parts?

Yes, we can in most cases. We have access to many spare parts, including shades for most of our products. Please contact our customer care team with as much information as possible, including any part codes and photos, and we will do our best to help.

I know the product I want and cannot find it on your site. Can you get it for me?

Yes we can. We are unable to put every product we supply on the website. Please contact us on 0151 650 2138 or email [email protected] for price and availability.

Do your prices include VAT?

Yes they do, the price you see is the price you pay plus delivery if the total purchase price is £75.00 or under.

Do you supply bulbs with your lights?

In Sept 2018 EU energy regulations banned the sale or supply of halogen lamp bulbs. Incandescent lamps were already banned. This means that the only option available to you will be LED. There are many variations of LED lamps, such as colour temperature, wattage and lumen output. This makes it impossible to second guess what a customer would like.

We have a large selection of LED lamp bulbs for you to choose from here: LED light bulbs. Please contact us if you need any further help selecting the right bulb for you.

I want to be able to dim my lights, can you help?

Yes! Dimming modern lights, especially LED can be confusing. We offer advice and suggestions depending on your requirements. We have years of experience in dimming LED bulbs, so please get in touch, and we will be happy to help.

How much is delivery?

We do not charge more than it costs to deliver your item. Mainland UK delivery is free on all orders over £75.00. For orders of and under £75.00, mainland UK delivery is £6.90. Please follow the link for rates to other destinations.

How will my purchase be delivered?

When your purchase is in stock and ready for dispatch it will be delivered using DPD couriers next working day service.

When will I get my order?

You will normally receive your order within 2 – 5 days, depending on stock status and day of ordering. We will personally contact you once you have placed your order to give a provisional delivery date. You will get a confirmation email once we have despatched your lights, so you will know when to expect them. If your items are out of stock, or handmade to order, we will update you with the progress of your order and any change in delivery date.

Do I have to be at home to receive my order?

If you are likely to be out when our carriers deliver to you, let us know in the “order notes” box when you checkout. You can request your order to be left in a safe place, for example, your porch, or left with a neighbour.

I need my order delivered on Saturday, is this possible?

Yes! We understand that when you work all week, sometimes it’s not possible to be at home when we try to deliver. If you require a Saturday delivery, please contact our customer care team on 0151 650 2138, and we can advise on the cost of this service.

Do you deliver to other countries?

It depends is the honest answer. We always take into account the likelihood of a fitting getting damaged in transit. The more fragile the fitting, the higher the risk. Most of our lights are CE marked making them suitable for all counties in the EU and our handmade lights can be crafted to suit the destination country regulations.

Please contact our customer care team for the suitability of your chosen fitting and the delivery country. We will estimate the cost of shipping as this will vary depending on the size, weight and number of boxes required to safely pack your order.

My order has arrived damaged, what do I do?

We professionally pack our orders with the utmost care. In the unlikely event of an item arriving with you damaged, please let us know within 48 hours of receiving your order. All damages or shortages will be corrected to your satisfaction as soon as possible with either a replacement part or replacement fitting at no cost to you.

What is your returns policy?

We offer a comprehensive returns policy, and you can return any purchase to us within 14 days of delivery for any reason and receive a full refund. We try and make this process as hassle-free as possible. In the first instance, please contact our customer care team and we will happily talk you through the procedure. Please view our return policy here: Terms and Policies.

Are my personal details secure and what do you do with them?

At Universal Lighting, we NEVER share your information with anyone else except our courier provider who requires your name, address and contact information in order to deliver your purchase. We do not store any customer’s personal financial information. If you decide to pay over the phone for something, we shred that information as soon as payment has been authorised. We do not bombard you with emails and special offers. We do not sell or share your Email address or any other details.

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Get in touch with a member of the team today

Our contact information

0151 650 2138

[email protected]

General Manager: Mark Tregunna

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Opening Times

Monday – Friday: 8:30am – 5:00pm
Saturday: 10:00am – 2:00pm

(Closed on Saturdays from 1st June-31st August)
Sundays & Bank holidays: Closed

Our Showroom

6 Priory Street, Birkenhead, Wirral, CH41 5JH
Free off-road parking is provided for our customers.

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