Stick and Ribbon — store policies

Delivery Information:

UK (Standard) Delivery – £5.25

UK Standard delivery to any UK address costs only £5.25. Parcels are sent out by Royal Mail Tracked 48 service and will ordinarily arrive within 4-5 working days.  You will receive email confirmation from Royal Mail regarding the delivery.

Channel Islands, USA & Canada – from £25

All orders will be sent using a tracked service and the shipping cost will be dependent on the country where you wish the order to be delivered.  UK VAT will not be charged on the item or postage and you will be responsible for any duties or taxes importing to your country of choice.  We use Royal Mail International Tracked & Signed who now advise us of the customs duties and fees before shipping.  If there is a charge, we will email you before shipping and send a PayPal payment request which must be paid before shipping. All returns are at your own cost.  We aim to turnaround the despatch of your order as quickly as possible.  Please ensure you check import duty and taxes before completing your order.  If a parcel is returned by customs due to the refusal of payment of fees, we reserve the right to deduct a £25 (GBP) admin fee from the refund amount.  Your statutory rights are unaffected by this, ie if you return the item as it is not suitable.

Europe and Ireland

All orders will be sent using a tracked service and the shipping cost is dependent on the country where you wish the order to be delivered.  UK VAT will not be charged on the item or postage.  If our shipping provider requests payment of customs duties, taxes and fees, we will contact you by email and send a PayPal link for the payment.  This must be paid before shipping.  Returns are at your own cost.  If a parcel is returned by customs due to refusal of payment of fees, we reserve the right to deduct a £25 (GBP) admin fee from the refund amount.  Your statutory rights are unaffected by this, ie if you return the item as it is not suitable.

Returns

We hope you love everything you buy from Stick & Ribbon. However, if you do need to return anything, please read the notes below. 

For items bought in our Nottingham boutique…

We are very happy to exchange or issue a credit note for any full-price purchase (except earrings & underwear) if it doesn’t make you feel fantastic! Please make sure you don’t wear the item before you return it (and that all original tags are still in place) and keep your receipt somewhere safe. You have 14 days to make up your mind. 

Faulty goods may, of course, be returned to us within 28 days for a full refund.
No refunds or exchange on items bought as clearance or marked as damaged.

Items purchased in our sale may be returned within 7 days for an exchange or credit note only.

For items bought on our website…

We are happy to accept unworn/unused items (with all original tags still in place and original packaging) for exchange or refund within 14 days of receipt. Returns which do not meet these criteria will not be accepted. Please note that all postage costs are non-refundable.

We do not offer free returns and these are at your own expense.

If you wish to exchange a product for a different size, a different colour or a different product, we can offer a very quick turnaround with replacement items normally being sent out within one or two working days of receiving your goods. Please note that this may take substantially longer at sale time. There is no additional delivery charge for UK exchanges.

To make a return or exchange, please email us at [email protected] and we will confirm the returns code and returns address.

You will receive an email to confirm receipt of the return and that a refund/exchange has been processed. We recommend that you request proof of postage at the Post Office as we cannot be held responsible for items missing in the post.

For ‘Collect In Store’ orders, you will be able to make an exchange or return within 14 days of our email to you confirming that your items are ready for collection.

In the unlikely event that your purchase is faulty, we should be grateful if you would email us at [email protected] to inform us of the nature of the fault and we can arrange either a replacement or a refund depending on stock availability. Please quote your name, address and order number and provide full details of the fault.

You can contact us

by email: [email protected]
by telephone: 0115 941 4555

Non-Returnable Items

The following items cannot be returned for refund or exchange: Yummie Tummie underwear (if the hygiene strip has been removed), earrings & Falke tights.

For further Terms & Conditions information, please email us at [email protected]

Our Guarantee

All details of our delivery and return policy can be found under Delivery & Returns on our home page.Customers are advised that styles & colours may differ slightly from time to time from the images shown.

Security

Please note that payments are taken on a secure website so that you may order with confidence. We respect your privacy and we do not sell our mailing list or pass customer information on to any third party other than to our secure server solely for the processing of orders.

We conform to the Data Protection Act, 1998.

Payment

Payment for goods is not taken until they are dispatched. If we are temporarily out of stock of any items ordered you will be informed and you will have the right to either leave the goods on order or cancel the outstanding items.

Under the Consumer Protection Act 1987, we do not enter into a contract of sale until the time your payment is processed.

Returning Goods

Customers are responsible for any returned goods reaching us and should therefore obtain a proof of posting certificate (available free from your Post Office) in the event that your returned package is not received by us.

Cancelling Orders

Under the United Kingdom’s Distance Selling Regulations, you have the right to cancel your order at any time from the point of ordering until seven working days after delivery. Should you wish to do so, please email [email protected]

International Orders

We are happy to supply goods internationally but countries outside the European Community may make additional import duty charges. We regret that this is beyond our control and customers are advised that they are liable for any such charges.

Although goods sent to addresses outside the EU are not subject to VAT, Stick & Ribbon customers pay the same prices worldwide – this covers some of the additional costs of providing a service to our international customers.

I have not received my parcel

In the unlikely event that after allowing the appropriate delivery time there is no sign of your parcel, please let us know and we’ll begin an investigation with the carrier. Carriers only allow investigation within certain time frames, so please note that non-receipt of a parcel will need to be reported to us within 45 days of the date of shipping. Unfortunately after this time we will be unable to assist.

We Are An Online Independent Ladieswear Boutique, Run By A Family Team.

Our story began in 2009 with pop-up events and personalised at-home shopping experiences across the East Midlands. In 2012, Stick & Ribbon opened its first boutique in Flying Horse Walk, Nottingham, and over the years we’ve enjoyed being part of the city’s vibrant retail scene, with stops in Bridlesmith Walk, Cobden Chambers, and Bridlesmith Gate.

In March 2025, with a strong online presence already in place, we made the exciting decision to step away from the high street and focus fully on our growing online business and personalised styling services. We continue to connect with our local community through regular events and pop-up shops across the East Midlands – sign up to our newsletter to stay in the loop!

As a small, family-run business, we pride ourselves on offering a truly personal experience. Our team specialises in colour and style analysis, helping you find pieces that complement your unique style, body proportions, and colouring. We believe in celebrating individuality and are passionate about helping you highlight your best features and feel confident in your personal style.

Meet The Team

Sally

Founder / Owner

What are your hobbies?
Golf, cooking & holidays (not in any particular order!)

What’s your favourite Stick & Ribbon brand?
Paige

What’s a piece of clothing that will always be in your wardrobe?
Jeans & a white shirt

Ellie

Creative Director

What are your hobbies?
Painting nails & anything that involves being in the sun!

What’s your favourite Stick & Ribbon brand?
Essentiel Antwerp always!

What’s a piece of clothing that will always be in your wardrobe?
Unusual jeans & big earrings

As Seen On...

Style, It's All In The Name

Ever looked in the mirror and felt like something just doesn’t look right, but you can’t quite put your finger on it?

That’s where our style consultations come in.

We use our trademarked Stick & Ribbon method to help you understand your unique body proportions, not by labelling you as an “apple” or a “pear,” but by looking at the real structure of your body. It’s a simple, powerful approach that transforms how you dress and how you feel, often making you look taller and slimmer.

Want to know more? Book a consultation and discover how small changes can make a big impact.

Stick & Ribbon, More Than a Fashion Retailer

At Stick & Ribbon, we understand that looking and feeling your best begins with knowing yourself. Our styling services are crafted to help you turn the frustration of a full wardrobe into a purposeful, joy-filled experience. Whether you’re searching for a polished everyday look or a head-turning outfit for a special event, our expert team is here to guide you, combining creativity with practical insight to illuminate your unique style.

One-to-One Style Consultation

Allowing you to build a styling experience as individual as you are. Choose from a palette of options, from Colour Analysis that teaches you which shades bring out your natural radiance, to Body Proportions Analysis (using the beloved “stick and ribbon” technique) that highlights your silhouette’s strengths, to Style Analysis that helps define your personal sartorial DNA. We also offer wardrobe edits, alterations, and personal shopping, each designed to bring ease, clarity, and confidence to every outfit decision

ONE-TO-ONE STYLING

Group Style Sessions

Prefer a shared experience? Our group styling sessions bring friends, colleagues, or communities together for uplifting and interactive style parties, workshops, and colour-or-proportion clinics. Expect plenty of laugher, meaningful insights, and fresh confidence, as you learn not just about yourself, but also from others in a warm, supportive setting.

GROUP STYLING

Events

Stick & Ribbon events are more than just shopping, they’re a chance to experience curated style in person. Held across the East Midlands, each event invites you to browse our latest collections, discover new outfit ideas, find the perfect piece, and enjoy a one-on-one style chat with Sally.

To ensure our offering matches the setting, we carefully choose venues that complement our collections, creating a welcoming and immersive environment where fashion comes to life.

Curious about our past fashion events or eager to find out where our next pop-up will be? Take a look at our highlights and plan your visit here… ​

EVENTS