Spearfishing Store — store policies

We offer a range of different shipping methods to allow you to select the best option for your needs. Below we have listed the specific details of each service.

We will dispatch orders either the same or following day Monday to Friday (see below for more details and timings). Any orders received over the weekend will be prepared and dispatched as a priority on Monday morning.

Royal Mail Express (Parcelforce)

Our Royal Mail Express collection is Monday to Friday at approximately 15:00. Therefore, any orders received before 14:15 (Monday to Friday) that are subject to a Parcelforce postal service will be collected the same day.

Any orders received after 14:15 may not be prepared in time for that days’ collection and therefore will be dispatched on the next available collection day.

We offer 2 main services with Royal Mail Express:

• Express 24 Delivery* (postcode restrictions apply)
• Express Weekend delivery** (additional charge of £10.70 to the postage fee, postcode restrictions apply)

*Royal Mail Express 24 strives to deliver parcels by the next working day, however as with all delivery companies this is not guaranteed and on occasion the next day delivery can take 1-2 days.

Royal Mail has classed some regions as remote and therefore cannot offer the ‘next day’ delivery service. Royal Mail aims to deliver to these areas within the timeframe mentioned below but on rare occasion delivery may take longer.

Post code restrictions for Express 24 delivery include:

Scotland
AB35-AB38, IV – 2-3 days
FK18-FK21, KW, PA21-PA38, PA80 – 3-5 days
HS & Scottish Isles – 3-5 days

Northern Ireland
BT68-BT71, BT74-BT82, BT92-BT94 – 2-3 days

Isle of Mann – 2 days

Scilly Isles – no service – alternative delivery service used

**Royal Mail Express Weekend delivery: orders must be received by 14:15 on Friday to qualify for the Weekend delivery service.

Royal Mail Express Weekend delivery service is not available within the following post code areas:

Scotland: FK18-FK21, HS, IV, KW, PA21-38 & PA80
Northern Ireland: BT68-BT71, BT74-BT82, BT92-BT94
Offshore Islands: Scottish Isles, Isle of Mann, Isle of Scilly

Royal Mail

Any orders received before 14:15 (Monday to Friday) that are subject to a Royal Mail Tracked 24 delivery service will be collected the same day and subject to delivery the following day. Royal Mail make deliveries Monday – Saturday.

We offer the Royal Mail Tracked 24hr delivery service (1-2 days)

Royal Mail aims (no guarantees) to deliver within the time frame quoted in the selected service. It is, therefore, possible that the parcel could take longer to arrive than the selected service states, especially if the delivery postcode is classed as a remote area.

If you require your item urgently or have a time constraint, please call us on 07518 784 002 for assistance.

Click & Collect

Your item will be ready for collection immediately after using the click and collect service. Please note our below address and opening hours for collection:

Address: Unit 5, Woodpecker Business Park South Brent TQ10 9FR

Opening hours: Monday – Saturday 09:00 – 17:00

Royal Mail / Parcelforce Euro Economy & GLS – any international delivery via courier

These courier services are for larger/heavier parcels and packets going to overseas locations.

The time for delivery varies from location to location and is dependent on the courier used.

Although the couriers try their best to deliver within any time frame given, please note that due to airlines/customs and other factors outside of their control, neither we nor they can be held responsible if a parcel takes longer than planned.

Generally, most international parcels arrive worldwide in 5 working days.

Recipient is responsible for all customs/import fees.

Please contact us for specific delivery information for your country.

Age Restricted Products

Due to government legislation, an age verification video check must be completed for customers purchasing knives on-line. Please be aware if your order contains a spearfishing / dive knife we will not be able to ship your order to you until the video call has been held.

During the call you will be asked to provide an approved photo I.D. to ensure you are the person placing the order and are over 18 years old.

The age verification process will only need to be completed once per person.

Approved forms of I.D. include a valid UK provisional or full drivers license, passport, EU National Identity card or PASS card.

All knives will be posted via an ‘Age Verification’ delivery service. The delivery person will ask for a valid form of ID, such as a passport or driving license, if the recipient appears to be under 25 years of age (in line with the “Challenge 25” industry best practice).

Please note an order containing a dive knife cannot be left in a safe place and must be delivered to the recipient.

General Information

Our website is linked to our shop stock control system. This allows us to display accurate stock availability on our product screens. Although we pride ourselves in keeping these records accurate, from time to time due to theft in-store or damaged items or human error, on very rare occasions our records could be wrong. If any item that a customer has ordered is found to be out of stock, we will contact you as soon as possible to let you know and discuss the best way forward.

Whilst we are happy to apply any specific delivery instructions and or safe place information to your parcel, this does not guarantee that the delivery driver will follow these notes. Whilst most couriers will follow the information (as it makes life easier for them), it is worth noting that the driver is only officially contracted to deliver, or attempt to deliver, to the address on the shipping label.

We reserve the right to amend the type of delivery service used. On occasions, the packing materials or the packed parcel size necessitate a particular type of despatch best suited to the items. We try our best to ensure any such changes do not affect the orders’ expected arrival time. In most cases, these changes result in a parcel leaving by a quicker delivery method.

For any questions, please do not hesitate to contact us.

Start Point Spearfishing are committed to ensuring that all of our customers are completely satisfied with their purchases.

If for any reason, upon receipt of your goods, you wish to return any item please return the item to us within 30 days for an exchange or a refund.

All we ask is that you are responsible for the cost of returning the item(s) and that the items are unused and in the original packaging.

This is in addition to any statutory rights you have.

For the return of goods, we advise the following:

• Please ensure that the product(s) are well packaged and our return address is clear. Also, include your sender information on the outside of the parcel.
• Remember to place a note inside the parcel explaining why the item has been returned and what cause of action is required (exchange/refund etc).

Wetsuit Return Policy:

If you change your mind, we offer a 30-day, no-quibble return policy, as long as the wetsuit is completely undamaged and in its original condition. Please read the Wetsuit Advice article (below) to help you check the fit without risking damage.

For hygiene reasons, wetsuit pants cannot be returned if they have been fitted with a pissette, worn, used, or removed from their original packaging.

Each wetsuit is carefully inspected prior to dispatch and upon its return. We are unable to process refunds for items returned in a damaged or unsellable condition. This applies to items that arrive with significant wrinkling. In these cases, the items will be returned to you.

Useful courier information:

For the return of small items (under 2 kg/size of a shoebox), we would suggest using royal mail via the Post Office. 1st or 2nd class small parcel post is fairly quick and affordable.

For larger or heavier items we would suggest looking at the following websites:

www.royalmail.com

www.evri.com

If you need to return an item that has been sent in error or is faulty, please contact us so we can send you a returns label.

Please see here for our full terms and conditions.

Wetsuit Advice:

If you change your mind, we offer a 30-day, no-quibble return policy, as long as the wetsuit is completely undamaged and in its original condition. To help you check the fit without risking damage, please follow the below instructions when trying on your wetsuit for the first time:

DO NOT put the wetsuit on dry, you need to use a lubricating solution inside the wetsuit before trying it on.

ONLY TRY THE WETSUIT JACKET ON. For hygiene reasons, wetsuit pants cannot be returned if they have been worn, used, or removed from their original packaging.

For the solution: Use warm, fresh water mixed with either wetsuit lubricant or hair conditioner. If using hair conditioner, maintain a 10% conditioner to 90% water ratio.

Because open-cell wetsuits grip the skin, they are easily torn without proper lubrication. Always ensure the entire inside of the suit is thoroughly saturated before putting it on.

Avoid using washing up liquid, as it can affect the glue and irritate your skin.

Handle with care: Try not to touch the inside of the wetsuit, as fingernails and firm grips can easily tear the material. To remove the wetsuit jacket, ensure the hood is on, then unfasten the beaver tail and gently pull the beaver tail up. This will lift the torso section, allowing the wetsuit to peel off inside out. Finally, pull your head out and slip out of one arm at a time. DO NOT pinch or grab the outside of the wetsuit when rolling the sleeves on. Use your hand to smooth the wetsuit sleeves in place.

Top Tip for trying on the Jacket: Fold the bottom of the jacket up to your ribs and slide your arms and hand through the sleeves, exposing your hands, so the body of the wetsuit jacket is then in front of you. Gently place your hands towards the opening of the hood and guide over your head. This prevents the jacket from bunching under your arms and getting stuck. Once it’s on, you can simply fold the suit down, entirely avoiding contact with the inside and reducing the risk of damage.

Each wetsuit is carefully inspected prior to dispatch and upon its return. Unfortunately, we are unable to issue refunds for items returned damaged, and such items will be shipped back to you.

Please read, follow and adhere to the above guidance. Contact us anytime if you have questions or need help.

This page (together with the documents referred to on it) tells you the terms of use on which you may make use of our website, whether as a guest or a registered user. Please read these “Website Terms of Use” carefully before you start to use the site. By using our site, you indicate that you accept these terms of use and that you agree to abide by them. If you do not agree to these terms of use, please refrain from using our site.

Information About Us

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Accessing Our Site

Access to our site is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period.

From time to time, we may restrict access to some parts of our site, or our entire site, to users who have registered with us.

If you choose, or you are provided with, a user identification code, password, or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use.

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You are responsible for making all arrangements necessary for you to have access to our site.  You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms, and that they comply with them.

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We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it.  Those works are protected by copyright laws and treaties around the world.  All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.

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Our Site Changes Regularly

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• loss of income or revenue
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for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.

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By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities, and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.

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We’re excited to be a part of your ocean-going adventures!

Start Point Spearfishing, (formerly Spearfishing Store), was established in 2012 by Anthony Butcher. In 2020, the store was taken over and rebranded to Start Point Spearfishing by Barcley Spicer-Jenkins.

At Start Point, we are proud to be the UK’s number one spearfishing brand, known for our innovative designs, robust build quality and competitive pricing. Whilst we started our journey developing spearfishing equipment, our product range has expanded to include a range of items suitable for a variety of ocean activities from freediving and snorkeling to wild swimming and paddle boarding.

We pride ourselves on offering a unique blend of high quality, innovative products, exceptional customer service, and unbeatable value. Our mission is simple: to provide passionate ocean-goers with the highest quality equipment at competitive prices, all backed by personalised support from a professional team of outdoor enthusiasts.

From precision-crafted spearguns to surface marker buoys, every item we offer is designed with performance and durability in mind, allowing you to focus on what matters most – embracing our wonderful underwater world.

Our Team

Barcley Spicer-Jenkins

Jen Moulden

We often find that a lot of our customers want to know the answer to the same or similar questions – FAQs. We have started to compile a list of questions and answers that we hope you find useful. We will add to this list over the next few months, but if there is anything that you would like to see, please do let us know. We hope that you will find this of use but don’t hesitate to contact us if you have any queries and we will be delighted to assist you.

We have a showroom where you’re welcome to come and browse products and try on masks/fins/wetsuits any time.

We’re open:
Monday-Saturday : 09.00-17.00

We are generally closed on public and bank holidays.

Our address is:
Unit 5, Woodpecker Business Park
South Brent, Devon
TQ10 9FR

Q: What equipment do I need for spearfishing?

A: The most basic gear you’ll need to spearfish is a speargun, dive mask, snorkel, fins, marker buoy and a weight belt if you plan on diving under the water. Depending on the temperature of the water where you’re diving, you may need a spearfishing wetsuit, neoprene gloves and socks as well. For safety and for quick dispatch of any fish you catch, we recommend you carry a dive knife with you at all times.

Non essential, but good to have gear includes; dive watch, fish stringer, catch bag, torch for hole hunting, lobster hook, foraging gauge. Speargun and gear bags can make transporting gear a breeze.

Check out our essential spearfishing packages which include all of what you need to get going. As always, any questions or to talk about your needs and requirements, just give us a call or send us a message.

Q: How do I choose the right spearfishing gear?

A: Choosing the right gear for you depends a lot on your physical build, level of experience and intentions. For example if you’re only planning on foraging for lobsters, clams, scallops or crabs, you’ll not need a speargun but a torch, foraging gauge, catch bag and lobster hook. Whatever you do in the water you’ll need a marker buoy.

The best thing to do is give us a call or drop us a message and one of our team will be delighted to advise you based on your requirements and help you to keep within any budgets you may have.

Q: How do I properly care for my spearfishing wetsuit?

A: Firstly, wetsuits must be put on using a lubricator so as not to damage the inside open cell lining of the suit. Take care with long nails so as to not nic the neoprene. Once you have finished diving, be sure to rinse the wetsuit well in freshwater as saltwater can be damaging to the wetsuit.

Once they have been well rinsed and dried, hang them up to store. Do not store them folded because this can cause creases which in time can result in cracks in the wetsuit. Store wetsuits in a cool, dry place.

If you will be storing your wetsuit for a long time without use, we recommend applying a dusting of talcum powder or similar. This helps to prevent the neoprene on the inside of the suit from sticking together which can happen if left for a long period of time, especially in hot environments.

Q:How do I properly care for my speargun?

A: It is really important to ensure that you thoroughly rinse your speargun with freshwater after use and leave to dry before storage. Be sure to rinse the trigger mechanism well. When storing, always store out of direct sunlight as the UV can be damaging to the gun and especially the rubber on the bands and muzzle bungee.

Leave the shaft in the trigger mechanism to prevent small stones or debris from entering which will stop it from working.

Use a Start Point Spearfishing tip protector to hang your speargun and preserve the point on your shaft. We recommend replacing the monofilament rigging, bands and muzzle bungee on your speargun every 1-2 years.

We offer a full speargun overhaul service where we rinse, clean & oil your trigger mechanism, and replace all the bands and rigging. Check out our service section on our website.

Get In Touch

We welcome visits to our store near South Brent. Feel free to use the contact form for any enquiries you have or call or Whatsapp us on the number below.

VISIT US
Unit 5, Woodpecker Business Park
South Brent, Devon
TQ10 9FR

OPENING TIMES

Monday – Saturday: 09:00 – 17:00
Sunday: Closed
Bank holidays: Closed

CALL US OR WHATSAPP
07518 784 002

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