Sonjiki — store policies

Sonjiki

Delivery Policy

We aim to dispatch every order with care and provide reliable tracked delivery.

We currently deliver to the United Kingdom, United States and Canada. Orders placed before 5pm GMT are usually dispatched the next working day, Monday to Friday, excluding UK public holidays.

Processing and Dispatch

Orders are processed Monday to Friday, excluding UK public holidays.

Customers are responsible for providing a complete and accurate delivery address at checkout. Delivery details are transferred directly into our delivery partner's shipping system and are not routinely verified before dispatch.

If you notice an error, please contact us immediately at [email protected]. We can only amend an address before an order has been processed or dispatched.

We do not deliver to PO Boxes.

Delivery Services

We offer Standard Delivery and Express Delivery. Tracking details will be sent using the contact information provided at checkout.

UK Standard orders are normally sent using Royal Mail Tracked 48 and UK Express orders using Royal Mail Tracked 24.

Standard deliveries to the United States and Canada are normally sent using a tracked international postal service. Express international orders may be sent using an alternative tracked courier depending on the size, weight and destination of the parcel.

Delivery times are estimates from dispatch and may vary due to customs processing, weather, public holidays or carrier delays.

Estimated Delivery Times

Region	Standard Delivery	Express Delivery
United Kingdom	3–5 working days	1–3 working days
United States	7–10 working days	3–5 working days
Canada	7–10 working days	3–5 working days

These timeframes are estimates and begin once your order has been dispatched.

International Orders, Duties and Taxes

International orders may be subject to customs duties, import taxes or local handling fees depending on the destination, product and country of origin.

United States: where an import or customs charge is collected by Sonjiki at checkout, it will be shown as part of your order before payment.

Canada: import duties, taxes and local handling fees are not collected by Sonjiki at checkout and may be charged by Canadian customs or the local delivery provider before or upon delivery.

Any import charges not collected by Sonjiki at checkout are the customer's responsibility.

Incorrect or Incomplete Addresses

Customers are responsible for checking that the delivery address entered at checkout is complete and correct.

Once an order has been dispatched, Sonjiki cannot guarantee that the delivery partner will be able to amend or redirect it.

If a parcel cannot be delivered because the customer provided an incorrect or incomplete address, Sonjiki will refund the item price after the parcel has been returned and inspected. The original delivery charge and any return-to-sender charge incurred will not be refunded.

If the delivery partner confirms that the parcel was lost because the customer provided an incorrect or incomplete address, Sonjiki will not issue a refund or replacement.

Missed or Failed Deliveries

If delivery is attempted but unsuccessful, or if a parcel is held for collection at the customer's request or by the delivery partner, the customer is responsible for following the delivery partner's instructions and completing collection or arranging redelivery within the carrier's permitted timeframe.

If a parcel is returned to Sonjiki because it was not collected, redelivery was not arranged, the recipient refused the parcel, or a carrier hold or collection period expired, any actual return-to-sender, handling or other carrier charges reasonably incurred by Sonjiki may be deducted from any refund due. These charges will not exceed the amount charged to Sonjiki by the delivery partner in connection with the return.

If the customer asks us to send the order again after it has been returned, any return-to-sender charges incurred and a new delivery charge must be paid before the order can be dispatched again.

Lost or Delayed Parcels

If your order has not arrived within the estimated delivery timeframe, please contact us at [email protected] with your order number and tracking information.

Sonjiki will contact the delivery partner and investigate the status of your parcel. Carrier investigations may take several working days to complete.

If a parcel is confirmed as lost in transit and the delivery address was complete and correct, Sonjiki will raise a claim with the delivery partner. Once the loss has been confirmed, we will issue either a replacement, where available, or a full refund.

Delivered Parcels

If tracking shows your parcel as delivered but you cannot locate it, please contact us at [email protected] as soon as possible.

Please first check your property, neighbours, household members and any safe place you authorised for delivery.

Support

If you need help with your delivery, please contact us at [email protected].

Questions or support?

Email: [email protected]

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Sonjiki

Returns & Exchanges

Return timeframes, item requirements and refund information.

Notify us within 14 days after the day you receive your order. Send your items back within 14 days of notifying us.

How to Arrange a Return

Before posting your return, email [email protected] or reply to your order confirmation. Include your order number and the items you wish to return.

We will send you the return address and instructions. Your notification date is the date you send your request.

For orders delivered in separate parcels, the notification period starts the day after the final item arrives.

Item Condition

Please return items in their original condition, with tags, labels and all included accessories. Complete sets should include every piece supplied.

Items should be unwashed, unaltered and free from stains, makeup, perfume and damage.

Returns will be inspected. Where permitted by law, a deduction may be made for loss in value caused by excessive handling.

Return Postage

Customers cover postage for change-of-mind returns. Pack items securely in waterproof outer packaging and include your order number inside.

We recommend tracked postage. Please retain proof of posting until your refund has been processed.

For international returns, complete the customs declaration accurately, mark the parcel “RETURNED GOODS” and follow your carrier's instructions.

Refunds

Change-of-mind refunds will be issued without undue delay, within 14 days of receiving your return or evidence that it has been sent back, whichever is earlier. Refunds go to the original payment method.

If you cancel your entire order within the cancellation period, we will refund the standard outbound delivery charge. Additional express or upgraded delivery costs are not refundable. Original delivery charges normally remain payable for partial returns.

Your payment provider may take additional time to display the refund. For refund enquiries, email [email protected] with your order number.

Faulty, Damaged or Incorrect Items

Email [email protected] with your order number and details of the issue. Please include photographs where available. We will arrange an appropriate resolution and cover reasonable return postage where required.

The change-of-mind deadline and condition requirements do not apply to claims for faulty or misdescribed goods.

Exchanges

We do not offer direct exchanges for changes of size, colour or preference. Please arrange a return and place a separate order, subject to availability.

Store Credit

Where offered and accepted, store credit is valid for 12 months from issue and is not redeemable for cash. It will only replace a refund with your agreement.

Gifts

Gift refunds are issued to the original payment method. Please provide the original order number when contacting us.

Returns enquiries [email protected]

Your statutory rights are not affected.

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Sonjiki

Terms & Conditions

These terms explain the basic conditions for using our website and placing orders with Sonjiki.

By using our website or placing an order, you agree to the terms outlined on this page.

Use of Our Website

You may use our website for lawful personal shopping, browsing and customer service purposes.

Please do not misuse the website, attempt to interfere with its operation, copy its content for commercial use, or use it in a way that may cause harm to Sonjiki or other customers.

Orders

When you place an order, you are responsible for making sure that your billing, delivery and contact details are accurate.

Orders are subject to acceptance and availability. If there is an issue with your order, we will contact you using the details provided at checkout.

Product Information

We aim to present our products clearly, including descriptions, sizing, colours, images and pricing.

Colours may appear slightly different depending on your screen settings, lighting and device.

Pricing and Payment

Product prices are shown on the website and may change from time to time.

Payments are processed securely through the payment options available at checkout. Sonjiki does not store your full card details.

Delivery, Returns and Exchanges

Delivery, returns and exchange information is set out on the relevant policy pages on our website.

By placing an order, you agree to the delivery and returns terms shown on our website at the time of purchase.

Intellectual Property

The Sonjiki name, branding, logo, imagery, product descriptions, website design and written content belong to Sonjiki or are used with permission.

Please do not copy, reproduce, reuse, redistribute or use our content for commercial purposes without written permission.

Privacy

We handle personal information in line with our privacy information. This explains how we may collect and use information when you use our website, place an order or contact us.

You can contact us at [email protected] if you have privacy questions.

External Links

Our website may include links to other websites or platforms. We are not responsible for the content, policies or practices of external websites.

Website Availability

We aim to keep the website available and working well, but access may occasionally be interrupted for maintenance, updates or technical reasons.

Liability

We aim to keep information on our website accurate and useful. To the extent permitted by law, Sonjiki is not responsible for losses caused by misuse of the website, external websites, technical interruptions, or circumstances outside our reasonable control.

Changes to These Terms

We may update these terms from time to time. Any changes will be published on this page.

Contact

For questions about these terms or your order, contact us at [email protected].

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Sonjiki

Privacy Policy

We value clarity, care and trust. This page gives a simple overview of how Sonjiki handles information, orders and website use.

By using our website or placing an order, you agree to the terms outlined on this page.

Who We Are

Sonjiki is a UK-based African modest wear brand. Our website is https://sonjiki.co.uk.

For customer service, privacy questions or order support, contact us at [email protected].

Website Use

Please use our website respectfully and only for lawful purposes. Content, images, product descriptions, branding and other materials on this website belong to Sonjiki or are used with permission.

You may not copy, reproduce or use our content for commercial purposes without written permission.

Orders

When you place an order, you are responsible for providing accurate billing, delivery and contact details.

Once an order is placed, we will process it in line with the delivery, returns and product information shown on our website.

Product Information

We aim to present our products as clearly and accurately as possible, including descriptions, sizing, colours and images.

Please note that colours may appear slightly different depending on your screen settings, lighting and device.

Pricing and Availability

Prices and availability may change from time to time. If an issue affects your order, we will contact you using the details provided at checkout.

Privacy

We collect and use personal information where needed to operate our website, process orders, provide customer support, improve our services and meet legal responsibilities.

This may include details such as your name, contact information, delivery information, order details and messages you send to us.

Marketing

If you choose to join our mailing list, we may send you Sonjiki updates, product news, collection launches, restocks, edits and brand messages.

You can unsubscribe from marketing emails at any time using the unsubscribe link included in our emails.

Cookies and Website Tools

Our website may use cookies and similar tools to support website functions, improve the shopping experience and understand how visitors use the site.

You can manage cookies through your browser settings where available.

Sharing Information

We only share information where needed to run the website, process orders, provide services, meet legal obligations or protect Sonjiki and our customers.

We do not sell personal information.

External Links

Our website may include links to other websites or platforms. We are not responsible for the content, privacy practices or policies of external sites.

Your Rights

You may contact us if you have questions about the personal information we hold or how it is used.

For privacy enquiries, email [email protected].

Updates

We may update this page from time to time. Any changes will be published here.

Contact

For questions about these terms, privacy or your order, contact us at [email protected].

Style that brings you home.

SOME WORDS ABOUT US

We design for how you actually want to dress.

We love what we do

African modest wear in the UK, including modest dresses, Eid outfits, prayer wear, Mayafi, toubs, lafaya and melhfa, designed for daily life and celebration.

Our working process

Each garment is designed with intention, considering fabric, comfort and use, so it fits into your life without needing thought.

AFRICAN MODEST DRESSING

About our online store

Sonjiki is an African modest wear brand in the UK, offering modest dresses, occasion wear, prayer wear, Mayafi, toubs, lafaya, melhfa, abayas, khimars and jilbabs.

Sonjiki is an African modest wear brand in the UK, offering modest dresses, prayer wear, occasion wear, Mayafi, toubs, lafaya, melhfa, abayas, khimars and jilbabs.

Our collections also draw on the fabrics and forms many women already know, from Bazin (Shadda), Atampa and Swiss Lace to garments worn for prayer, celebration and everyday life. The aim is to make it easier to dress in ways that still feel familiar, appropriate and recognisably African.

From occasion pieces to everyday styles, the focus remains on clothing that helps you feel prepared, confident and properly dressed.

Style that brings you home.

THE WORLD OF SONJIKI

Our Pieces

A closer look at the garments.

Established in 2015

Refined year by year, with a focus on building something stable, clear and enduring.

Attention to Detail

From fabric to final stitch, each garment is made with care, focusing on quality and consistency.

If you need support with an order or product, please contact us.

Our hours are Monday to Friday, 10:00 to 15:00 (UK time).
We do not operate on weekends or bank holidays. Planned downtime is announced in advance.

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FREQUENTLY ASKED QUESTIONS

Do you restock sold out items?

Some styles are restocked, but not all. Due to the nature of African textiles and limited fabric availability, many pieces are produced in small runs.

If a product returns, it will be announced on our website or social channels.

How long does delivery take?

All items are in stock and ready to ship. Orders placed by 5pm are dispatched the next working day from Nottingham, England.

UK delivery typically takes 1–5 working days depending on the service selected.

International delivery times vary by region and are shown at checkout.

Do you ship internationally?

Yes. We deliver to the UK, US and Canada using tracked services. Delivery options and costs are shown at checkout.

CONTACT US

Delivery to the UK, US & Canada

Email: [email protected]

Location: United Kingdom (Nottingham)

Do you have questions?
Send us an email and we’ll get in touch shortly.