Oasis Market — store policies

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Refund Policy

We thank you for choosing to purchase your favorite products, and we are pleased to serve you.  We have facilitated the return and refund process for you through the following procedures 
 

- Returns are made within a period not exceeding 30 days from purchase, excluding fresh items, Meat, and frozen items- 

To be eligible for a return, your returned item must be in the same condition that you received it, unworn, unopened, or unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase. 

- Returns will be refunded in the same way in which the original purchase was made, within 3-6 working days of our receiving your returned product. Your refund will include the cost of the item, excluding any customization, plus any applicable sales tax. 

- If you need to return an item, please call us or text customer service at  07341375333 or email us at [email protected]

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that we can evaluate the issue and make it right.

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Terms & Conditions

Please read these terms and conditions carefully before using the Oasis Market website operated by Oasis Market.

Conditions of use

By using this website, you certify that you have read and reviewed this Agreement and agree to comply with its terms. If you do not want to be bound by the terms of this Agreement, you are advised to leave the website accordingly. Oasis Market only grants the use and access of this website, its products, and its services to those who have accepted its terms.

Age restriction

You must be at least 18 (eighteen) years of age before you can use this website. By using this website, you warrant that you are at least 18 years of age and may legally adhere to this Agreement. Oasis Market assumes no responsibility for liabilities related to age misrepresentation.

Intellectual property

You agree that all materials, products, and services provided on this website are the property of Oasis Market, its affiliates, directors, officers, employees, agents, suppliers, or licensors including all copyrights, trade secrets, trademarks, patents, and other intellectual property. You also agree that you will not reproduce or redistribute the Oasis Market’s intellectual property in any way, including electronic, digital, or new trademark registrations.

User accounts

As a user of this website, you may be asked to register with us and provide private information. You are responsible for ensuring the accuracy of this information, and you are responsible for maintaining the safety and security of your identifying information. You are also responsible for all activities that occur under your account or password.

If you think there are any possible issues regarding the security of your account on the website, inform us immediately so we may address them accordingly.

We reserve all rights to terminate accounts, edit or remove content and cancel orders at our sole discretion.

Applicable law

By visiting this website, you agree that the laws of England and Wales, without regard to principles of conflict laws, will govern these terms and conditions, or any dispute of any sort that might come between Oasis Market and you.

Disputes

Any dispute related in any way to your visit to this website or to products you purchase from us shall be arbitrated by the English courts.

Indemnification

You agree to indemnify Oasis Market and its affiliates and hold Oasis Market harmless against legal claims and demands that may arise from your use or misuse of our services. We reserve the right to select our own legal counsel.

Limitation on liability

Oasis Market is not liable for any damages that may occur to you as a result of your misuse of our website.
Oasis Market reserves the right to edit, modify, and change this Agreement at any time. We shall let our users know of these changes through electronic mail. This Agreement is an understanding between Oasis Market and the user, and this supersedes and replaces all prior agreements regarding the use of this website.

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Privacy Policy

The Privacy and Cookie Notice provides information on how Oasis Market collects and processes your personal data when you visit our website or mobile applications.

 

The data we collect, And why?

We collect your personal data in order to provide and continually improve our products and services. We may collect, use, store, and transfer the following different kinds of personal data about you: Information you provide to us: we receive and store the information you provide to us including your identity data, contact data, delivery address, and financial data. Information on your use of our website and mobile applications: we automatically collect and store certain types of information regarding your use of  Oasis Market marketplace including information about your searches, views, downloads, and purchases. Information from third parties and publicly available sources: we may receive information about you from third parties including our carriers; payment service providers; merchants/brands; and advertising service providers.

 

Cookies and how we use them?

A cookie is a small file of letters and numbers that we put on your computer if you agree. Cookies allow us to distinguish you from other users of our website and mobile applications, which helps us to provide you with an enhanced browsing experience. For example, we use cookies for the following purposes: Recognizing and counting the number of visitors and seeing how visitors move around the site when they are using it (this helps us to improve the way our website works, for example, to make sure that users can find what they are looking for)—identifying your preferences and subscriptions, for example, language settings, saved items, items stored in your basket and  Oasis Market membership. Sending you newsletters and commercial/advertising messages tailored to your interests. Our approved third parties may also set cookies when you use the Oasis Market marketplace. It includes search engines, providers of measurement and analytics services, social media networks, and advertising companies.

 

Purpose of using this information

We use your personal data to operate, provide, develop, and improve the products and services that we offer, including the following: Registering you as a new customer. Processing and delivering your orders. Managing your relationship with  Oasis Market. Enabling you to participate in promotions, competitions, and surveys. Improving our website, applications, products, and services. Recommending/advertising products or services that you might be interested in. Complying with our legal obligations, including verifying your identity where necessary.

 

Information access

We may need to share your personal data with third parties for the following purposes: Selling products and services: in order to deliver your products and services purchased on  Oasis Market, we may be required to provide your personal data to such third parties. Working with third-party service providers: we engage third parties to perform certain functions on our behalf. Such as fulfilling orders for products or services, delivering packages, analysing data, providing marketing assistance, processing payments, transmitting content, assessing and managing credit risk, and providing customer service. Business transfers: as we continue to develop our business, we might sell or buy other services. In such transactions, customer information may be transferred together with other business assets. Detecting fraud and abuse: we release accounts and other personal data to other companies and organizations for fraud protection and credit risk reduction, and to comply with the law. When we share your personal data with third parties we require them to agree to use your data in accordance with the terms of this Privacy and Cookie Notice, our Privacy Policy, and in accordance with the law. only permit them to process your personal data for specified purposes and in accordance with our instructions. We do not allow our third-party service providers to use your personal data for their own purposes.

 

Protecting user information

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties before recognizing their business purposes. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.  Oasis Market has put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

 

User legal rights

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us. Under certain circumstances, you have rights under data protection laws in relation to your personal data, including the right to access, correct, or erase your personal data, object to or restrict processing of your personal data, and unsubscribe from our emails and newsletters.

 

More about the privacy policy

If you are looking for more information on how we process your personal data, or you wish to exercise your legal rights in respect of your personal data,  please contact us through the following channels:

Contact Us

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About us

Oasis Market, the UK’s Premier Online Source for Authentic Middle Eastern Groceries. 

Oasis Market has become one of the largest online retailers of Halal, quality Mediterranean and Middle Eastern food and drink products in the UK. 

Our mission is to provide a happy and secure place for our customers from all over the UK to shop and experience our culture. We do our absolute best to offer the lowest prices as a token of our appreciation for each and every one of our customers.