Karaca UK — store policies

Shipping and Delivery

Delivery Information

• Delivery Times
  Delivery times may vary depending on the destination and the availability of items in your order.

• Delivery Areas
  We deliver to the following locations:
  Mainland UK, Northern Ireland, Channel Islands, Isle of Man, Scottish Islands, and Wales.

• Shipping Fees
  • For Mainland England and Galler:
    • The delivery fee is £6.99 for orders up to £90.
    • Delivery is free for orders over £90.
  • For Northern Ireland, Channel Islands, Scottish Islands, Isle of Man:
    • The delivery fee is £25 for orders up to £80.
    • The delivery fee is £15 for orders between £80 and £150.
    • Delivery is free for orders over £150.

• Order Tracking
  • When logged into your account, you can track your order via the My Orders page.
  • You will also receive an email notification from the courier once your order has been dispatched.
  • For a more convenient experience, you can also track your order status through our mobile app.
    Download the app now and stay updated on your deliveries anytime, anywhere.

• If You Are Not at Home During Delivery
  • If the courier is unable to deliver your parcel, it will be taken to the nearest branch of the courier service.
  • You may collect your parcel within 3 working days.
  • If the parcel is not collected within this time, it will be returned to us.
  • A new shipping fee will apply if you wish to have the order re-sent.

• Checking Your Parcel Upon Delivery
  • Before accepting the parcel, please inspect the packaging for any signs of damage, such as tearing, crushing, or water exposure.
  • If you notice any such damage, do not accept the delivery.
  • Ask the delivery personnel to prepare a damage report and return the parcel.
  • This documentation will help to speed up the refund or exchange process.
    

We hope you are satisfied with every item ordered from Karaca, but we understand that there are occasions where you may want to return an item to us. This Return and Refund Policy will not affect your statutory rights. If any provision in this Return and Refund Policy conflicts with your statutory rights, your rights will prevail and remain valid. Any defective provision will be considered unenforceable.

If you've changed your mind about keeping your purchase, please return it in its original condition with proof of purchase and we'll exchange or refund it.

By original condition we mean:

• you’ve kept all original packaging and labels in good condition and the product can be resold at full price,
• you haven’t used the product

Please note that if you return products which are outside our returns policy or if you don’t have proof of purchase, we’re unable to process a refund, so please keep your receipt or order confirmation.

 Cancellation Rights and Return of the Product(s)

• You have the following cancellation rights when you buy online:

• Your right to return or cancel products does not apply to products that are made to measure or are made to your specification, that have been clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly. This doesn't affect your statutory rights if products are faulty or not as described.
• If you wish to exercise your right of cancellation, you are obliged to retain possession of the products and take reasonable care of them. If you are only returning some of the items on your order, then we will only refund the cost of those items.

• To exercise the right to cancel, you must inform us of your decision to cancel your contract by a clear statement, including details of your name, geographical address, details of the order you wish to cancel and, where available, your phone number and email address.

• Online orders may not be directly returned to Karaca store. If you want to return the products that you bought from the website of Karaca Porcelain UK Limited, please send us an e-mail at [email protected] and send your product to "Unit 10B, Viscount Way, South Marston Park, Swindon, SN3 4TN, United Kingdom Post Code: EC4Y 0DT.

• We may make a deduction from the reimbursement for loss in value of any products supplied, if the loss is the result of unnecessary handling by you. Items that have been damaged or torn in their packaging must be returned with a report by the cargo officer before they are received. Your product will be checked within 10 working days after it reaches our company and if it complies with the return conditions, your refund will proceed.

• A Return Authorisation (“RA”) number is required for replacement Products, returns and refunds. To obtain an RA you must have proof of purchase. Products cannot be returned without an RA and within 90 calendar days for change of mind. All change of mind Products must be returned new and unused, with all labels and stickers attached, and all Product returns must include any accessories, manuals, documentation, and registration that were shipped with the Product. If the accessories are not included, or the original packaging is damaged or absent, only a partial refund will be applied.

• It is your responsibility to ensure that the Products are protected from damage in transit. Returns that are damaged or soiled may not be accepted and may be sent back to you and/or a refund refused. Unidentified returns may be returned to the sender; therefore, please ensure all details are clear and concise.

Situations where only partial refunds can be provided:

• Packages that are not packaged as shipped to the customer and not in their original condition,

• Damaged items and missing parts that are not the result of company’s fault; and

• Exceeding the time limit; any item that is returned more than 28 days after delivery.

Please note that if you return products which are outside our returns policy or if you don’t have proof of purchase, we’re unable to process a refund, so please keep your receipt or order confirmation.

Replacement of the Product(s)

Where we agree to replace a Product:

• A replacement for the Product that you ordered will be shipped to you at our expense after we have received your returned Product (if required by us). This does not apply to change of mind.

• The delivery time for the replacement Product will be the same as stated for the original Product.

• Your statutory rights but no additional guarantees (change of mind etc) apply to all replacement products.

• In the event of a Product no longer being available we will offer an alternative Product of similar quality.

• In the event of an individual item within a set being faulty, we will replace the specific item and not the entire set.

Where Customer Service has provisionally determined that a Product is faulty, Customer Service will issue you with an RA. Products cannot be returned without an RA. The Product should be returned to us within 90 calendar days of the issuance of the RA to qualify for a replacement or refund where faulty.

If the product that you have sent to us has a small number of damaged parts (up to a maximum of 5 pieces), spare parts will be provided, if you take a photo of the damaged parts in a single frame and mark the order number and the name of the damaged part, via the Web Request Form.

Late or Missing Refunds (if applicable)

If you have not received a refund yet before contacting our Customer Service check your bank account first. It may take some time for the refund to be officially sent, so please get in touch with the bank where you have your account.

Banks may have different rulings for depositing refunds, make sure that you are aware of these policies and contact your bank if necessary.

If you still have not received the refund after following all these steps, do not hesitate to get in touch with us via [email protected]

Sale Items

We offer refunds for sale items since our Return Policy enables you 90 days to return or exchange an item bought online, with a valid invoice.

Shipping

To return your product(s), please refer to Clause 1. Cancellation Rights and Return of the Product(s) section for the procedure.

You will be responsible for paying for your own shipping costs for returning your item unless the item is damaged because of our error. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on your residence address, the delivery time of the product may differ.

Exchange

Items are subject to exchange only if they are sent to you defective or damaged. Online orders may not be directly returned to Karaca store. If you want to exchange the same product you bought from the website of Karaca Porcelain UK Limited, please send us an e-mail at [email protected] and send your product to "Unit 10B, Viscount Way, South Marston Park, Swindon, SN3 4TN, United Kingdom Post Code: EC4Y 0DT”

This website is operated by Karaca Porcelain UK Limited (Herein after referred as 'Karaca ') incorporated under the laws of England & Wales and Companies House Number 13084022, having its principal place of business at Unit 10B, Viscount Way, South Marston Park, Swindon, SN3 4TN. Karaca offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from our website, you engage in our 'Service' and agree to be bound by the following terms and conditions ('Terms of Service', 'Terms'), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current website shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

1. DEFINITIONS AND INTERPRETATION

In this Terms & Conditions, unless the context clearly indicates otherwise, the following expressions and words have the meanings assigned to them:

2.1. 'Contract' means the contract between Karaca and you for the sale and purchase of Goods incorporating these Terms;

2.2. 'Product(s) ' means a product displayed for sale on the Website;

2.3. 'Product Description ' means that part of the Website where certain terms in respect of the individual Product are provided;

2.4. 'Personal Information ' means the details provided by you on registration;

2.5. 'You' means the individual known as a consumer shall have the meaning ascribed in section 12 of the Unfair Contract Terms Act 1977 or organisation who buys or agrees to buy the Product(s) from the Karaca;

2.6. 'We or Us' means Karaca Porcelain UK Limited (registered in England no. 13084022) based at 52 Upper Street, Unit 324 Business Design Centre, London, England, N1 0QH United Kingdom that owns and operates www.karaca.co.uk;

2.7. 'Website ' means the website located at www.karaca.co.uk or any subsequent URL which may replace it;

1. CONDITIONS & CONTRACT

3.1. Nothing in these Terms shall affect your statutory rights as a Consumer.

3.2. These Terms shall apply to all contracts for the sale of Product(s) by Karaca to you and shall prevail over any other documentation or communication from you.

3.3. Acceptance of delivery of the Product(s) shall be deemed conclusive evidence of your acceptance of these Terms.

3.4. All orders placed by you and purchases of Products from us are on the basis of these Terms and are subject to acceptance by us by delivery of the Product(s) to you, at which point a legally binding contract is constituted between you and us.

3.5. The processing of your payment and acknowledgement of your order (including sending you an email confirming your order is being processed) does not constitute legal acceptance of your order.

3.6. Any variation to these Terms (including any special terms and conditions agreed between the parties) shall be inapplicable unless agreed in writing by Karaca.

1. INTELLECTUAL PROPERTY & RIGHT TO USE

4.1. You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.

4.2. You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may (if necessary to make a Purchase) download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.

1. YOUR ACCOUNT & USE OF THE WEBSITE

5.1. Access: You are provided with access to this Website in accordance with these Terms & Conditions and any orders placed by you must be placed strictly in accordance with these Terms & Conditions.

5.2. Registration: You warrant that:

5.2.1. The Personal Data which you are required to provide when you register as a customer is true, accurate, current and complete in all respects; and

5.2.2. You will notify us immediately of any changes to the Personal Data by updating these details on your online account.

5.2.3. You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.

5.3. Indemnity: You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.

5.4. Our Rights: We reserve the right to:

5.4.1. modify or withdraw, temporarily or permanently, this Website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website; and/or;

5.4.2. change the Terms & Conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Terms & Conditions have been changed. If you do not agree to any change to the Terms & Conditions then you must immediately stop using the Website.

1. PRODUCT(S)

6.1. The images of the Product(s) on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflects the colour of the Product. Your Product may vary slightly from those images.

6.2. The packaging of the Product(s) may vary from that shown on images on our site.

6.3. We try to get Product(s) descriptions, pricing, and specifications right, but specifications may change, and we reserve the right to withdraw or substitute items if necessary.

1. ORDERING

7.1. All orders for Product(s) shall be deemed to be an offer by you to purchase Product(s) pursuant to these Terms and are subject to acceptance by us.

7.2. On receipt of an order, we will send you an automated email acknowledging receipt of said order. This email does not represent acceptance of the order by the us.

7.3. We shall only be deemed to have accepted an order at the point the Product(s) are dispatched.

7.4. When making an order through the Website, the technical steps you need to take to complete the order process are described in Clause 8.

1. FORMATION OF AN ORDER

8.1. Our shopping pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.

8.2. After you place an order, you will receive an e-mail from us acknowledging that we have received your order. However, please note that this does not mean that your order has been accepted. Our acceptance of your order will take place as described in clause 8.3.

8.3. Our acceptance of your order will take place when we e-mail you with confirmation that the Product(s) have been dispatched (Dispatch Confirmation). The Contract between us will only be formed when we send you the Dispatch Confirmation. Product(s) are subject to availability, and sometimes they may go out of stock before your order has been processed. If we are unable to supply you with a Product, for example because that Product is not in stock or no longer available or because we cannot meet your requested delivery date or because of an error in the price on our site, we will inform you of this by e-mail and we will not process that part of your order which deals with the Product. If you have already paid for the Product, we will refund you the full amount including any delivery costs charged as soon as possible, in the case of an Order with multiple Product(s) we will refund only that element of the order which relates to the price of the Product, and we will not refund the delivery costs. Each order made will be charged separately. If only part of your order is available, we will only dispatch the items that are in stock, and cancel the out of stock items.

1. CANCELLATION & RETURN PROCEDURE

9.1. You have the following cancellation rights when you buy online:

9.1.1. You are entitled to cancel your contract if you so wish, if you exercise your right no longer than 14 days after the day on which you receive the Product(s) or services.

9.1.2. Your right to return or cancel Product(s) does not apply to Product(s) that are made to measure or are made to your specification, that have been clearly personalised or which by reason of their nature cannot be returned or are liable to deteriorate or expire rapidly. This doesn't affect your statutory rights if Product(s) are faulty or not as described.

9.1.3. If you wish to exercise your right of cancellation, you are obliged to retain possession of the Product(s) and take reasonable care of them. If you are only returning some of the items on your order, then we will only refund the cost of those items.

9.1.4. To exercise the right to cancel, you must inform us of your decision to cancel your contract by a clear statement, including details of your name, geographical address, details of the order you wish to cancel and, where available, your phone number and email address.

9.1.5. You can cancel by [email protected] or call 0800 066 8701, or write to: Customer Services, www.karaca.co.uk, 52 Upper Street, Unit 324 Business Design Centre, London, England, N1 0QH United Kingdom

9.1.6. If you decide to cancel, you should return the Product(s) to us at your cost within 14 days of such cancellation and we will reimburse to you (by the method used to pay for the original transaction) the amount in relation to Product(s) to which cancellation rights apply. This includes the cost of delivery (except for the supplementary costs arising if you choose a type of delivery other than our standard and least expensive method of delivery).

9.1.7. We may make a deduction from the reimbursement for loss in value of any Product(s) supplied, if the loss is the result of unnecessary handling by you. We will make the reimbursement no later than 14 days after the day we receive back from you any Product(s) supplied.

9.2. A Return Authorisation ( 'RA ') number is required for replacement Product(s), returns and refunds. To obtain an RA you must have proof of purchase. Product(s) cannot be returned without an RA and within 14 calendar days for change of mind. All change of mind Product(s) must be returned new and unused, with all labels and stickers attached, and all Product(s) returns must include any accessories, manuals, documentation, and registration that were shipped with the Product. If the accessories are not included, or the original packaging is damaged or absent, only a partial refund will be applied.

9.4. It is your responsibility to ensure that the Product(s) are protected from damage in transit. Returns that are damaged or soiled may not be accepted and may be sent back to you and/or a refund refused. Unidentified returns may be returned to the sender; therefore, please ensure all details are clear and concise.

1. DELIVERY

10.1. A confirmation email showing that we have received your Order will automatically be sent to you once you have proceeded through to the end of the check out. Once accepted your Order will be despatched as soon as possible. Risk in the Product(s) (e.g. damage or loss to the Products) will remain with us until we deliver the Product(s) to the address specified in your Order when the risk will pass to you immediately.

10.2. Estimated delivery time within the United Kingdom is approximately 3 to 5 days from the date we send you a dispatched confirmation. The estimated delivery times are in business days (Monday through Friday excluding public holidays). Estimated times are to be used as a guide only depending on your location and the availability of stock. Whilst we endeavour to fulfil all Orders, please note some items, sizes or colours may not be available at time of dispatch. Your credit card will be refunded for items not available at time of dispatch. If your Product has not arrived after the estimated delivery time, please contact Customer Service at [email protected] or 0800 066 8701

1. CONSUMER GUARANTEES

11.1. The Consumer Rights Act 2015 states that Product(s) must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your Product your legal rights entitle you to the following:

11.1.1. Up to 30 days: if your Product(s) are faulty, then you can get an immediate refund.

11.1.2. Up to six months: if your Product(s) can't be repaired or replaced, then you're entitled to a full refund, in most cases.

11.1.3. Up to six years: if your Product(s) do not last a reasonable length of time you may be entitled to some money back.

11.2. If a Product has a fault, we will provide a replacement, repair or a refund at your discretion.

11.3. If Product(s) arrive damaged or inoperable or develop a fault within the first 30 days a claim must be made by emailing our Customer Service Team [email protected] within 30 days after the parcel has been delivered and providing a full detailed description of the problem with supporting photographic evidence as well as your Order number.

11.4. Depending on the problem our Customer Service team will determine how best to resolve your problem with minimum inconvenience to you. Where we agree that a Product is faulty and needs to be replaced or repaired return shipping will be arranged at our expense. Please contact us at [email protected] and we will arrange a returns authorisation label.

11.5. If a Product is replaced, your replacement Product becomes your property and the returned Product becomes our property. When a refund is given, the returned Product becomes our property.

11.6. Nothing in these Terms excludes the application of your statutory rights.

1. REPLACEMENT PROCEDURE

12.1. Where we agree to replace a Product:

12.1.1. A replacement for the Product that you ordered will be shipped to you at our expense after we have received your returned Product (if required by us). This does not apply to change of mind.

12.1.2. The delivery time for the replacement Product will be the same as stated for the original Product.

12.1.3. Your statutory rights but no additional guarantees (change of mind etc) apply to all replacement Product(s).

12.1.4. In the event of a Product no longer being available we will offer an alternative Product of similar quality.

12.1.5. In the event of an individual item within a set being faulty, we will replace the specific item and not the entire set.

12.2. Where Customer Service has provisionally determined that a Product is faulty, Customer Service will issue you with an RA. Product(s) cannot be returned without an RA. The Product should be returned to us within 30 calendar days of the issuance of the RA to qualify for a replacement or refund where faulty.

1. COMPLIANCE WITH LAWS

13.1. The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website.

1. LIMITATION OF LIABILITY

14.1. While we will use reasonable endeavours to verify the accuracy of any information we place on the Website, we make no warranties, whether express or implied in relation to its accuracy. The Website is provided on an 'as is' and 'as available' basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.

14.2. We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.

14.3. To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Product(s). This does not affect your statutory rights as a consumer, nor does it affect your cancellation rights.

14.4. We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Terms for:

14.4.1. any economic losses (including without limitation loss of revenues, profits, contracts, business, or anticipated savings); or

14.4.2. any loss of goodwill or reputation; or

14.4.3. any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under these Terms.

14.5. Nothing in these Terms shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents, or employees.

1. SEVERANCE

15.1. If any part of the Terms shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Terms and shall not affect the validity and enforceability of any of the remaining provisions of the Terms.

1. WAIVER

16.1. No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.

1. SURVIVAL

17.1. Each provision of the Terms shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.

1. ENTIRE AGREEMENT

18.1. These Terms govern our relationship with you. Any changes to these Terms can be reviewed any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

1. GOVERNING LAW

19.1. The Terms shall be governed by and construed in accordance with the laws of England, and you irrevocably submit to the exclusive jurisdiction of the courts of England.

1. CONTACT INFORMATION

For any queries regarding our service, please contact us via email, phone through www.karaca.co.uk

Our company details are:

Karaca Porcelain UK Limited

Registered office: Unit 10B, Viscount Way, South Marston Park, Swindon, SN3 4TN

Registered in England. Company registration number: 13084022

This privacy notice for Karaca Porcelain UK Limited (doing business as Karaca) ('we', 'us', or 'our'), describes how and why we might collect, store, use, and/or share ('process') your information when you use our services and products ('Services & Products'), such as when you:

• Visit our website at https://www.karaca.co.uk/ or any website of our that links to this Privacy Notice.

Questions or concerns? Reading this privacy notice will help you understand your privacy rights and choices. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at [email protected] .

SUMMARY OF KEY POINTS

This summary provides key points from our privacy notice, but you can find out more details about any of these topics by clicking the link following each key point or by using our table of contents below to find the section you are looking for.

What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the products and features you use. Learn more about personal information you disclose to us.

Do we process any sensitive personal information? We do not process sensitive personal information.

Do we receive any information from third parties? We do not receive any information from third parties.

How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so. Learn more about how we process your information.

In what situations and with which types of parties do we share personal information? We may share information in specific situations and with specific categories of third parties. Learn more about when and with whom we share your personal information.

How do we keep your information safe? We have organizational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information. Learn more about how we keep your information safe.

What are your rights? Depending on where you are located geographically, the applicable privacy law may mean you have certain rights regarding your personal information. Learn more about your privacy rights.

How do you exercise your rights? The easiest way to exercise your rights is by visiting https://www.karaca.co.uk/, or by contacting us. We will consider and act upon any request in accordance with applicable data protection laws.

Want to learn more about what we do with any information we collect? Review the privacy notice in full.

TABLE OF CONTENTS

1. WHAT INFORMATION DO WE COLLECT?
2. HOW DO WE PROCESS YOUR INFORMATION?
3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR PERSONAL INFORMATION?
4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?
5. IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?
6. HOW LONG DO WE KEEP YOUR INFORMATION?
7. HOW DO WE KEEP YOUR INFORMATION SAFE?
8. DO WE COLLECT INFORMATION FROM MINORS?
9. WHAT ARE YOUR PRIVACY RIGHTS?
10. CONTROLS FOR DO-NOT-TRACK FEATURES
11. DO WE MAKE UPDATES TO THIS NOTICE?
12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?
13. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us.
In Short: We collect personal information that you provide to us.
We collect personal information that you voluntarily provide to us when you register on the Services, express an interest in obtaining information about us or our products and Services, when you participate in activities on the Services, or otherwise when you contact us.

Personal Information Provided by You. The personal information that we collect depends on the context of your interactions with us and the Services, the choices you make, and the products and features you use. The personal information we collect may include the following:

1. Name,
2. Surname,
3. Gender,
4. Date of birth,
5. E-mail address,
6. Telephone number,
7. Payment card information,
8. Billing/delivery address,
9. Orders and receipts,
10. Internet protocol (IP) address,
11. Encrypted record of your login password
12. Details of your transaction history and shopping preferences including details of purchases you made,
13. Items viewed or added to your basket,
14. Voucher redemptions,
15. Brands you show interest in and, if applicable, web pages you visit.

Sensitive Information. We do not process sensitive information.
All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to such personal information.

2. FOR WHAT PURPOSES WE PROCESS YOUR INFORMATION

In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

We process your personal information for a variety of reasons, depending on how you interact with our products and services, including:

1. To facilitate account creation and authentication and otherwise manage user accounts. We may process your information so you can create and log in to your account, as well as keep your account in working order.
2. To request feedback. We may process your information when necessary to request feedback and to contact you about your use of our Services and products.
3. To send you marketing and promotional communications. We may process the personal information you send to us for our marketing purposes if this is in accordance with your marketing preferences. You can opt out of our marketing emails at any time. For more information, see “WHAT ARE YOUR PRIVACY RIGHTS?” below.
4. To deliver targeted advertising to you. We may process your information to develop and display personalized content and advertising tailored to your interests, location, and more.
5. To protect our Services and products. We may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention.
6. To identify usage trends. We may process information about how you use our Services to better understand how they are being used so we can improve them.
7. To determine the effectiveness of our marketing and promotional campaigns. We may process your information to better understand how to provide marketing and promotional campaigns that are most relevant to you.

3. WHAT LEGAL BASES DO WE RELY ON TO PROCESS YOUR INFORMATION?

In Short: We only process your personal information when we believe it is necessary and we have a valid legal reason (i.e., legal basis) to do so under applicable law, like with your consent, to comply with laws, to provide you with services to enter into or fulfil our contractual obligations, to protect your rights, or to fulfil our legitimate business interests.

The General Data Protection Regulation (GDPR) and UK GDPR require us to explain the valid legal bases we rely on in order to process your personal information. As such, we may rely on the following legal bases to process your personal information:

Execution of agreement. We may need your personal data to comply with our contractual obligations. For example, we will need to process personal data to deliver goods you have purchased online.

Consent. We may process your information if you have given us permission (i.e., consent) to use your personal information for a specific purpose. You can withdraw your consent at any time.

Legitimate Interests. We process your data to our legitimate interests in a way which might reasonably be expected as part of running our business, and which does not materially impact your rights, freedom or interests. These legitimate interests include the following:

1. Direct Marketing and Good Customer Service: : It is a legitimate of interest of our business to contact our customers for the purposes of direct marketing. Subject to their marketing choices, we send customers who have transacted with us personalised communications in relation to new products and ranges and offers by email and we do so on the basis of our legitimate interests. Again, subject to their marketing choices, we also send our customers personal communications in relation to new products, new ranges and offers by post on the basis of our legitimate interest. We use the data we have to offer you promotions and products that are likely to be relevant to you. You can, of course, decide not to receive any direct marketing from us. Section 8 provides details as to how you can opt out of direct marketing from us or change your marketing preferences.
2. Surveys: From time to time, we may send you requests to take part in a customer survey to improve our products or your shopping experience. It is entirely optional as to whether you wish to take part in any such survey. These messages will not include any promotional content and do not require prior consent when sent by email or text message. We have a legitimate interest to do so as this helps make our products more relevant to you. Of course, where we ask you for personal data to improve your shopping experience, it is always your choice as to whether you give us that information.
3. Process Orders: We will need to collect and process data in order to process any orders online. If we don’t collect your personal data during checkout, we won’t be able to process your order and comply with our legal obligations. We may share personal data with Business partners, suppliers, and sub-contractors for the performance of any contract we enter into with them or you. For example, your details will need to be passed to a third party to deliver product ordered online. If you are looking to pay by debit or with credit card in store or online we will need to process your payment card data in order to complete the transaction. We process card payments in accordance with the Payment Card Industry Data Security standards. Following a transaction, we may keep your details for a reasonable period afterwards in order to fulfil contractual obligations such as refunds.
4. Refunds and Complaints: We have to process personal data in order to respond to your queries, refund requests and complaints. We may also keep a record of your queries, refund requests and complaints for the following purposes:
• To inform our future communications with you;
• To review whether there are any patterns regarding the complaints we receive, for example, quality issues with any particular products;
• To be able to demonstrate how we dealt with your complaint; and
• To consider how we can improve our services based on your experience.

In such circumstances we will process your personal data in accordance with our contractual and legal obligations with you and our legitimate interest to provide you with good customer service.

1. Security: We have a legitimate interest to protect our customers, our business from criminal and illegal activity such as fraud and theft. Therefore, we may process personal data as follows as part of our legitimate business interest:
• using your personal data to maintain, update and safeguard your online account.
• Monitoring your browsing activity with us to identify and resolve any problems and protect the integrity of our websites. This will include checking passwords and using automated monitoring of IP addresses to identify possible fraudulent log-ins.
• If we discover any potential criminal activity, we will use personal data (such as, transaction monitoring, etc.) to investigate the potential criminal activity and, where appropriate, pass the details of such potential criminal activity to the police and other relevant regulatory authorities. For fraud management, we may share information about fraudulent or potentially fraudulent activity in our systems with third parties such as law enforcement bodies and the relevant financial institutions.

We may also be required to disclose your personal data to the police or other enforcement, regulatory or Government body upon a valid request to do so. We assess such requests on a case-by-case basis whilst taking the privacy of our customers into consideration.

1. Updates on Law and Our Policies: We may send you communications required by law, or which are necessary to inform you about changes to our business and/or issues regarding our products. For example, we may contact you by email, post, or text regarding updates to this Privacy Notice, product recall notices, and legally required information relating to your orders. These service messages will not include any promotional content and do not require prior consent. If we do not use your personal data for these purposes, we would be unable to comply with our legal obligations.

4. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

In Short: We may share information in specific situations described in this section and/or with the following categories of third parties. We also may need to share your personal information in the following situations:

1. Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
2. Business Partners. We may share your information with our business partners to offer you certain products, services, or promotions.

5. IS YOUR INFORMATION TRANSFERRED INTERNATIONALLY?

In Short: We may transfer, store, and process your information in countries other than your own.
As a company, the servers of our procurement service provider, Intercom, are located in the United States of America. If you are accessing our Services and Products from outside the United States of America, please be aware that your information may be transferred to, stored, and processed by us in our facilities and by third parties with whom we may share your personal information (see “WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?” section) and in other countries.
In addition, as a company based in Turkey, we transfer some of your data (name, surname, e-mail address, state, nationality, gender, phone number, birth date, marriage date, payment address, shipment address and password) to Turkey within the scope of our business partnership.
If you are a resident in the European Economic Area (EEA) or the United Kingdom (UK), then these countries may not necessarily have data protection laws or other similar laws as comprehensive as those in your country. However, we will take all necessary measures to protect your personal information in accordance with this privacy notice and applicable laws.

6. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: We keep your information for as long as necessary to fulfil the purposes outlined in this privacy notice unless otherwise required by law.
We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy notice, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). No purpose in this notice will require us keeping your personal information for longer than three (3) months past the termination of the user's account.
When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

7. HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short: We aim to protect your personal information through a system of organizational and technical security measures.
We have implemented appropriate and reasonable technical and organizational security measures designed to protect the security of any personal information we process. However, despite our safeguards and efforts to secure your information, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to defeat our security and improperly collect, access, steal or modify your information. Although we will do our best to protect your personal information, transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

8. DO WE COLLECT INFORMATION FROM MINORS

In Short: We do not knowingly collect data from or market to children under 16 years of age.
We do not knowingly solicit data from or market to children under 16 years of age. By using the Services, you represent that you are at least 16 or that you are the parent or guardian of such a minor and consent to such minor dependent’s use of the Services. If we learn that personal information from users less than 16 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of any data, we may have collected from children under age 16, please contact us at [email protected]

9. WHAT ARE YOUR PRIVACY RIGHTS?

In Short: In some regions, such as the European Economic Area (EEA) and United Kingdom (UK), you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time.
In some regions (like the EEA and UK), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure; (iii) to restrict the processing of your personal information; and (iv) if applicable, to data portability. In certain circumstances, you may also have the right to object to the processing of your personal information. You can make such a request by contacting us by using the contact details provided in the section “HOW CAN YOU CONTACT US ABOUT THIS NOTICE?” below.
We will consider and act upon any request in accordance with applicable data protection laws.
If you are located in the EEA or UK and you believe we are unlawfully processing your personal information, you also have the right to complain to your Member State data protection authority or UK data protection authority.
If you are located in Switzerland, you may contact the Federal Data Protection and Information Commissioner.
Withdrawing your consent: If we are relying on your consent to process your personal information, you have the right to withdraw your consent at any time. You can withdraw your consent at any time by contacting us by using the contact details provided in the section “HOW CAN YOU CONTACT US ABOUT THIS NOTICE?” below or updating your preferences.
However, please note that this will not affect the lawfulness of the processing before its withdrawal nor, will it affect the processing of your personal information conducted in reliance on lawful processing grounds other than consent.
Opting out of marketing and promotional communications: You can unsubscribe from our marketing and promotional communications at any time by clicking on the unsubscribe link in the emails that we send, or by contacting us using the details provided in the section “HOW CAN YOU CONTACT US ABOUT THIS NOTICE?” below. You will then be removed from the marketing lists. However, we may still communicate with you — for example, to send you service-related messages that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.

Account Information
If you would at any time like to review or change the information in your account or terminate your account, you can:

1. Log in to your account settings and update your user account.

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain some information in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our legal terms and/or comply with applicable legal requirements.

10. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems and mobile applications include a Do-Not-Track ('DNT') feature or setting you can activate to signal your privacy preference not to have data about your online browsing activities monitored and collected. At this stage no uniform technology standard for recognising and implementing DNT signals has been finalised. As such, we do not currently respond to DNT browser signals or any other mechanism that automatically communicates your choice not to be tracked online. If a standard for online tracking is adopted that we must follow in the future, we will inform you about that practice in a revised version of this privacy notice.

11. DO WE MAKE UPDATES TO THIS NOTICE?

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.
We may update this privacy notice from time to time. The updated version will be indicated by an updated “Revised” date and the updated version will be effective as soon as it is accessible. If we make material changes to this privacy notice, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, you may contact our Data Protection Officer (DPO), Ali Osman Ozdilek; by email at [email protected]; by phone at +31 61 115 1771 or contact us by post at: World Trade Center, Prinses Margrietplantsoen 33 2595 AM The Hague / Netherlands.
If you have any further questions or comments, you may also contact us by post at the following corporate address:
https://www.karaca.co.uk/
52 Upper Street, Unit 324 Business Design Centre, London, England, N1 0QH.

13. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, change that information, or delete it. To request to review, update, or delete your personal information, please visit: https://www.karaca.co.uk/
Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

0 800 066 87 01
(Free Of Charge)

Working Hours: Monday to Friday 9:00 a.m. to 6:00 p.m

[email protected]

Address: Karaca UK Warehouse 10b, Viscount Way, Swindon SN3 4TN, United Kingdom
Company Registration: 13084022 VAT: 371 2496 92