Good Fabric — store policies

Delivery

We use Royal Mail Tracked 48 for all UK orders. Delivery typically takes 2–3 working days from dispatch, though this may vary slightly during busy periods. On occasion, we may use an alternative courier.

International orders are shipped at a flat rate and sent via Royal Mail, FedEx, UPS or DHL, depending on the destination.

We aim to process all orders within 2 working days.

Delivery fees

• UK – Royal Mail Tracked 48H £2.95 for orders under £10
• UK – Royal Mail Tracked 48H £4.25
• UK – Free shipping for orders over £85.00
• Europe – Tracked delivery with Royal Mail – £20
• Rest of the World – Tracked delivery with Royal Mail, FedEx, UPS or DHL – £30

Shipping to European Union

Orders to the EU are currently suspended while we work through the new PPRW regulations and determine how best to manage the additional compliance requirements. All EU orders are subject to local VAT charges, which are set by the destination country. Orders with a value of €150/£135 or more will be subject to import duty. Orders with a value of €150/£135 or less: From 1st July 2026, a €3 EU customs charge per product category will apply. Good Fabric only covers shipping fees. All additional costs, including import taxes, duties and customs handling fees, are the responsibility of the buyer and must be paid upon delivery.

Shipping to USA

We ship to the USA on a flat-rate basis, with all duties and taxes covered by Good Fabric, so there are no surprise charges on delivery.

USA shipping rates:

• Orders up to £100 – £45
• Orders £100.01 to £200 – £55
• Orders £200.01 to £300 – £65
• Orders £300.01 to £400 – £75
• Orders £400.01 to £500 – £85

Orders are shipped via USPS, FedEx, UPS or DHL depending on size and weight. Delivery typically takes 7–14 working days from dispatch.

How long will it take for my order to arrive?

Once your order is processed, you will receive shipment confirmation. UK orders take 2-3 working days to arrive. All international orders can take between 7-14 days to arrive. Please note, there maybe delays due to peak times such as Christmas and Black Friday, we have no control over delays by Royal Mail.

During strikes, Royal Mail are experiencing severe delays in getting your parcels delivered, please allow at least 2 weeks

How can I track my order?

UK orders are sent with Royal Mail Tracked 48 service. You will get an email and SMS from Royal Mail once your parcel has been processed at Royal Mail depot. Should you wish to use alternative courier or service, please get in touch with us on [email protected] prior placing order.

All International orders are sent using tracked service, once your order is dispatched you will receive an email with your tracking number.

I haven’t received my order

If you haven’t received your order within 10 days after receiving your shipment confirmation email, please get in touch on [email protected].

International Orders Customs Clearance

Once the order reaches customs, you will get an email, letter in the post or text message from a courier asking to pay import charges. Please note, if you do no accept these charges, the parcel will be returned to us. We will issue a refund deducting the fee for returning the parcel to us.

Cancelling order

Should you wish to cancel your order prior it being dispatched to you, please give us a call on +44 (0) 7789254396 as soon as you are able to. Once the order has been dispatched to you it cannot be cancelled and will need to follow returns policy below.

Change of mind

We have a 14-day returns & refund policy, which means you have 14 days after receiving your item to request a return. Please contact us on [email protected] to request a returns instructions.

Please note that any postage costs incurred to return the items to us will be your responsibility. Once we have received your return, we will email you to confirm your parcel has been received by us and will process a refund within 2 working days. Your refund will be credited to the original payment card. Note postage fees are non refundable.

Should you wish to exchange your order for another item please request a refund following above instructions and place new order for your preferred product.

Any returned items must be in their original packaging and unopened.

Damaged or faulty product

Should there be a fault with your products please contact us within 14 days after receiving your order on [email protected] stating your order number and photo of the faulty product. We will do our very best to offer a replacement of the product or issue a full refund including postage fees.

Please note, you will have to return the item before the replacement is sent out/refund is processed. Once we have received your return, we will email you to confirm your parcel has been received by us and will resent a replacement or process a refund within 2 working days. Your refund will be credited to the original payment card.

Please check your fabrics before cutting or washing, once the fabric has been altered by you, we cannot accept a return and issue a refund.

Certain fabrics have natural markings which are natural characteristics of the fabric and are not considered as flaws. Should a fabric have these markings, it will be clearly stated on the product description. Please note, the fabric will not be classed as damaged due to these markings.

Incorrect order

If you have received wrong product or wrong quantity, please get in touch on [email protected] within 14 days of receiving your order to discuss either a refund, replacement or an exchange.

Exceptions and non-refundable items

Please note, fabrics cannot be returned once they have been cut into or washed.

Fabric samples, PDF patterns and Gift Cards are non-returnable and non-refundable.

Questions

If you have any questions regarding returns policy please get in touch on [email protected]

All returns to be sent to below address, but please do reach out via email first:

Att: Good Fabric, Mainyard Studios, 17 Lyon Road, SW19 2RL, London, UK.

This website is operated by Good Fabric. Throughout the site, the terms “we”, “us” and “our” refer to Good fabric. Good Fabric offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink.

These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service.

If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service. Any new features or tools which are added to the current store shall also be subject to the Terms of Service.

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information.

Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site.

You agree that it is your responsibility to monitor changes to our site.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 – PRODUCTS OR SERVICES

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any colour will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer.

All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.

In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made.

We reserve the right to limit or prohibit orders that, in our sole judgement, appear to be placed by dealers, resellers or distributors. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store.

You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. For more detail, please review our Returns Policy.

SECTION 7 – OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement.

We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 – THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us.

We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction.

Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us.

We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libellous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right.

You further agree that your comments will not contain libellous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website.

You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy.

We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 – PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy.

SECTION 11 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability.

We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law.

No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 – PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:

• (a) for any unlawful purpose;
• (b) to solicit others to perform or participate in any unlawful acts;
• (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances;
• (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
• (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;
• (f) to submit false or misleading information;
• (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet;
• (h) to collect or track the personal information of others;
• (i) to spam, phish, pharm, pretext, spider, crawl, or scrape;
• (j) for any obscene or immoral purpose; or
• (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet.

We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk.

The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Good Fabric, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility.

Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 – INDEMNIFICATION

You agree to indemnify, defend and hold harmless Good Fabric and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 – SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 – TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgement you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 – ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 – GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of United Kingdom.

SECTION 19 – CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 – CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at [email protected]

Meet the Good Fabric founder

Hello, I’m Polina, founder of Good Fabric and a sustainable slow fashion expert.

My business story starts in 2020 – the year the world got a little crazy – and the year I was made redundant following a decade-plus long career with big fashion names like Burberry, Ted Baker, Missoma, and Anya Hindmarch.

Like a lot of crafters, I wanted to come out of lockdown with a new skill. I’d worked for years in fashion product development and production, so it was about time I actually learned how to sew for myself.

(Online) classroom to epic craft room

A handful of online craft classes later and I was utterly hooked.

It turned out I’d gained two new hobbies; sewing, and building an epic fabric stash for projects that I’ll definitely finish one day…

And then I got frustrated.

The sustainable fabric options I was finding online were so limited in colours, patterns and composition. I wanted an eco-wardrobe, not a beige parade.

You can probably tell where this is going…

My fashion supply chain experience, passion for crafting, and desire to work for myself all came crashing together.

I had to create Good Fabric.

Made Good

At Good Fabric, every section is the eco section

You don’t have to make the choice between a beautiful, colourful, or a sustainable fabric – you can have a guilt free shopping experience, without compromising on quality, choice or price.

Every fabric I stock has at least one eco-credential, and I am working towards my sustainability goals to improve this further, for everyone.

I want to help you enjoy sewing at home and creating your own garments, so you know for sure that there is no one being forced to make it. Sewing your own with Good Fabric materials and haberdashery supplies gives you reassurance that there is no harm happening to anyone in the supply chain.

It’s all about making small sustainability steps – they all count towards the bigger environmental picture.

Shop sustainable Contact Good Fabric

Contact Good Fabric

Let’s chat about sustainability, sewing and shopping.

Quick help

Say hi

We can't wait to hear from you

Have a question about our fabrics, haberdashery supplies, an order or eco credentials? Pop us an email or complete the short form and we’ll get back to you as soon as possible.

Should you wish to have a chat over the phone, give us a call Monday-Friday 10:00 – 18:00 BST

• [email protected]
• +44 7789 254396
• 17 Lyon Rd, Wimbledon, SW19 2RL

Instagram Facebook Pinterest Enquiries By appointment only

Visiting the Good Fabric studio

We love an excuse to natter on about sustainability and slow fashion from our Wimbledon, South West London fabric studio and haberdashery.

We have limited availability for visits, but if you’re interested in popping by and having a squish of our epic fabric stash, drop an email to [email protected].

Features & spotlights

Press & Collaborations

Want to feature Good Fabric, our founder Polina, or one of our products on your website or in your publication? We’d love to hear from you!

Whether you’re planning an editorial feature, a product roundup or a creative project involving our fabrics, get in touch and tell us what you have in mind. We’re always happy to explore opportunities that feel like a good fit, although we can’t promise to say yes to everything.

Email [email protected] with the details, and let’s see what we can make happen.

Education

Students & teachers

Unfortunately due to demand, we are not able to offer any special rates or promotions for educational projects.

The only way to enjoy a lil discount from Good Fabric is by joining our mailing list for the latest offers (and 10% off your first order).

We love supporting the slow fashion community, so if you have a question or two about sustainable fabrics and would like the input of our founder Polina, please email [email protected] and we’ll answer as best we can.

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