Energy Clothing Stamford — store policies

Mainland UK

Royal Mail 3-5 working days
Orders placed after 3pm will be not be shipped until the next day.
Charge: £3.75

Royal Mail, guaranteed next day
99% UK coverage means your item will arrive on time.
Use online tracking to stay in touch with your item.
Orders placed after 3pm will be not be shipped until the next working day.
Charge: £8.99

We have outlined our standard Terms and Conditions here, but if you need to get hold of us to talk about your order in more detail, please contact us in any of the following ways:

Email us: [email protected]
Telephone us on: 01780 765633

Write to us:
Energy Clothing
Ironmonger Street
Stamford
Lincolnshire
PE9 1PL

Company number: 9721373
VAT number: 220 9506 32

Payment Methods

We accept the following payment methods: Visa, Visa Electron and Mastercard.

Postage & Shipping

Royal Mail 3-5 working days
Orders placed after 3pm will be not be shipped until the next day.
Charge: £4.50

Royal Mail, guaranteed next day
99% UK coverage means your item will arrive on time.
Use online tracking to stay in touch with your item.
Orders placed after 3pm will be not be shipped until the next working day.
Charge: £7.50

International
Charge: £30.00

Take advantage of the global reach and reassurance that DHL parcel service provides. With DHL International you are able to track your order throughout its journey. We deliver to just about anywhere in the world. Orders placed after 3pm will be not be shipped until the next day

European
Charge: £15.00

Take advantage of the global reach and reassurance that DHL parcel service provides. With DHL European you are able to track your order throughout its journey. We deliver to just about anywhere in Europe. Orders placed after 3pm will be not be shipped until the next day

Returns

We hope you love every item you buy, but in the unlikely event that you need to return or cancel your order, see below on how to do this. This returns policy does not affect your statutory rights.

Important Info:

The item is your responsibility until it reaches us. We recommend that you send the parcel using a delivery service that insures you for the value of the goods. Please be aware that Energy Clothing are not liable for the cost of returning items.

Returns / Exchanges

If you are not completely satisfied with your purchase, please return the item/items to us in their original condition complete with labels and the receipt within 2 weeks of receiving the purchase. After satisfactory inspection of your return we will issue a refund for the goods on receipt, and you can purchase the item of exchange at any time after this.

For hygiene reasons some products may not be returnable, such as items of jewellery for piercings or swimwear – please contact us to find out more. Please allow up to 10 working days for any refund to appear on your credit card or Bank statement, due to variance between refund timescales at different Banks.

Faulty Goods? Wrong Item received?

Should an item you receive be faulty, please contact us using the details above, we will need your order number, your name and address, the item bought and the reason it is faulty / incorrect, and whether you would prefer a refund or a replacement item. You have 30 days from receipt of the incorrect / faulty item to return it to us. Upon receipt of the faulty / incorrect item we will refund, repair or replace your item – we will let you know how we will be proceeding before we proceed.

To Cancel an order before despatch:

Please put the cancellation in writing, stating the Order Number, by email to: [email protected]

Under “The United Kingdom’s Distance Selling Regulations” you have the right to cancel your order and receive a full refund for any item purchased at energy-clothing.com. For hygiene reasons some products may not be returnable, such as items of jewellery for piercings or swimwear – please contact us to find out more. (If your order has already despatched, you will need to follow the ‘Returns’ procedure.)

Taking Care of your purchase

When trying on the item of clothing on for the first time, follow these guidelines:

• Keep hold of all delivery notes and packaging
• Keep hold of your receipt
• Avoid wearing perfume/aftershave/deodorant that would mark or scent the item

When taking delivery of jewellery:

• Store any jewellery in a non-abrasive jewellery box or pouch
• Do not apply any unnecessary force to the item
• Avoid wearing perfume/aftershave/deodorant that would mark or scent the item
• Avoid coming into contact with water or hairspray that would mark or scent the item

This Privacy Policy explains how we use any personal information we collect about you and your rights to access the personal information we hold about you.

Information about us:

This site is operated by Energy (Stamford) Limited (we, our, us).  Our address is Energy Clothing, Ironmonger Street, Stamford, Lincolnshire, PE9 1PL. Our VAT number is 728 585 00.

What information do we collect?

When you place an order, enter any promotion or sign up for our newsletter we may collect your name, date of birth, address, email address, telephone number, mobile number and a password. We will also require your credit/debit card details, when you are placing an order, however this information is collected by CardSave (our payment gateway provider) and is never collected/stored by us.

How can I stop marketing information being sent to me?

If you give your consent or sign up to our newsletter we may keep you informed by post, email, text or other electronic means about our products and special offers that may be of interest to you. If you prefer not to receive promotional or marketing information from Energy Clothing please un-tick the appropriate box as you go through the registration process. Alternatively, you can opt-out of receiving promotional or marketing information at any time by emailing us via our Contact Us page quoting your full name, address and postcode; or by writing to us. Please remember to include your name, address and postcode along with any correspondence reference you may have.

Please note that that we will endeavour to process your opt-out or unsubscribe request promptly but it may take up to 28 days for your marketing preferences to be changed.

How do I unsubscribe from newsletters?

If you wish to unsubscribe from our newsletter contact list, you should use the link on our emails.

Disclosure of your information

We may disclose your personal information to our service providers who operate elements of our service and process data on our behalf. These may include businesses who provide technology services such as hosting for our servers and email distribution, and business partners who provide delivery fulfilment services. Where such disclosures are made, this will be under contractual arrangements with us and carried out in accordance with the requirements of UK data protection law.

Your personal information and payment card details will be processed by CardSave for the purposes of dealing with payment transactions and to protect against fraud. We may carry out fraud and security checks with other organisations involved in fraud prevention. If we or they suspect or identify fraud we and/or they may record this and may also pass this information to other organisations for the purpose of fraud prevention.  These other organisations may use this information for fraud prevention purposes in the future. We will also disclose any of your personal information to any third party where we are under a duty to do so in order to comply with any legal obligation, or in order to enforce or protect any of our rights, property or safety (or those of our customers).

Cookies

We use cookies on our website for different purposes.

• We use functional cookies which allows you to log in to admin control panels, store preferences etc.
• We also use cookies for analytical purposes. These cookies allow us to see how our site performs in terms of page flow and the numbers of visitors. The information we obtain with analytics is anonymous by name.

Visitors to our websites have the right to stop cookies being set and you are able to block cookies using browser settings.  Our websites use a cookie control system to alert the user as to the Privacy Policy linking them to this page and providing information about how to stop cookies being set.

More information about cookies what they are for can be found at the following website:

http://aboutcookies.org.uk/

You have the ability to block cookies using the settings or preferences in your internet browser. You can find out how to do this using the following website:

http://aboutcookies.org.uk/managing-cookies

Please be aware that by disabling cookies, it may affect the performance and visitor experience to our website.

Use of Personal Information

We will use your information for purposes which may include:

• Providing marketing messages to consented users
• Providing quotations based on requests
• Providing a regular newsletter to consented users

We may disclose your information with partners, namely third-party suppliers to be able to provide services. This may require data processing on our behalf.

In circumstances where there is a legal obligation to supply personal data, we will comply as per the relevant law. We will also process data if it’s necessary to protect someone’s life.

Security

We have appropriate measures and procedures in place to ensure that our users’ data is secure and protected against access or use. We adhere to a range of security measures both within our organisation and on the platforms, we use to provide our services.

Individuals’ Rights

The GDPR provides the following rights for individuals:

• The right to be informed
• The right of access
• The right to rectification
• The right to erasure
• The right to restrict processing
• The right to data portability
• The right to object
• Rights in relation to automated decision making and profiling.

Some basic information is outlined below however full information can be found at the following website link:

https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/

Right to be informed

Individuals have the right to be informed about the collection and use of their personal data – we provide individuals with information including:

• The name and contact details of our organisation
• Our purposes for processing their personal data
• The lawful basis for the processing
• The rights available to the individuals
• The right to lodge a complaint with the supervisory authority
• How long we intend to keep the personal

We will provide this information to the individual at the time we collect their personal information from them in a concise, transparent, intelligible manner in plain language.

Right of Access

The GDPR states the individual has the right to access their personal data and to be aware of and verify the lawfulness of the processing. By making a formal request to Energy, requests for information will be met without undue delay and at the latest, within one month of receipt. If requests are complex or numerous, we may extend compliance by up to an extra 2 months.

To request access to the information we store, we need to verify your identity. To formally make a request, please contact us by calling by emailing [email protected].

Energy’s vibrant and busy store has been at the heart of Stamford town centre for years. Over this time, we’ve built up a reputation as the area’s leading retail shop for some of the world’s leading clothing brands for both men and women.

You can now browse and buy directly online for both menswear and womenswear clothing but remember there’s lots more clothing and accessories in store, so why not pop by and visit us on Ironmonger Street in Stamford, just off the High Street and Broad Street.

We’re open 9.30am to 5.30pm Monday to Saturday and 11.00am to 4.00pm on Sundays – pop right in, we’re happy to help.

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We’re so glad you want to get in touch. We’re located right in the centre of town and are delighted to be one of a few independent clothes shops in Stamford. We know you’ll love it – pop on by. But if you can’t get over here, drop us a line or shop online.

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Contact us

Energy, 9 Ironmonger Street,
Stamford, Lincolnshire PE9 1PL

01780 765 633

sales@energy-clothing.com

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Love you

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