Bodrum Foods — store policies

Shipping Policy

Effective Date: 25/07/2025

At Bodrum Foods UK, we aim to provide fast, reliable delivery for all your grocery needs. Please review our shipping terms carefully before placing your order.

1. Delivery Areas

We currently deliver to addresses within Mainland UK and Northern Ireland. If you are outside these areas or have specific delivery requirements, please contact us at [email protected] or via Live Chat at bodrumfoods.co.uk before placing your order.

2. Shipping Options & Rates

• Standard Shipping: £5.99 (flat rate)

• FREE Shipping: On all orders over £40 (after discounts, before VAT and shipping)

Shipping charges are calculated and displayed at checkout. The applicable rate is determined by your order total at the time of purchase and will not be recalculated after the order has been placed.

📦 Northern Ireland

We offer Standard Delivery to Northern Ireland at a fixed rate of £5.99. Orders with a total value exceeding £40 are eligible for free delivery.

Estimated delivery time is 2 to 4 business days. Delivery times may vary during peak periods.

3. Delivery Times

We aim to dispatch orders within 1–2 business days of order confirmation. Estimated delivery time is 1–3 business days depending on your location.

Please note:

• Orders placed on weekends or public holidays will be processed the next working day.

• Delays may occur during peak periods or due to courier disruptions beyond our control.

4. Delivery of Perishable Goods

For orders containing chilled or frozen items:

• Deliveries are packed using appropriate temperature-controlled packaging.

• It is the customer's responsibility to ensure someone is available to receive the delivery at the provided address.

• Bodrum Foods UK is not responsible for spoilage resulting from missed or failed deliveries caused by the customer's absence.

5. Delivery Address – Customer Responsibility

It is the customer's sole responsibility to provide a full, accurate, and complete delivery address at checkout. Please review your address carefully before confirming your order.

If an error is identified after placing your order, you must contact us immediately via email at [email protected] or via Live Chat at bodrumfoods.co.uk, before the order is dispatched. We will make every reasonable effort to update the address, but we cannot guarantee that changes can be made once the order has entered the dispatch process.

If an order is dispatched to an incorrect address provided by the customer:

• Bodrum Foods UK accepts no responsibility for non-delivery or loss

• No refund or replacement will be issued

• Any additional costs arising from the incorrect address are the customer's sole responsibility

6. Order Tracking

Once your order has been dispatched, you will receive a confirmation email containing your tracking information. It is the customer's responsibility to monitor the tracking status of their order and ensure availability at the time of delivery.

For any concerns regarding your order status, please contact us at [email protected] or via Live Chat at bodrumfoods.co.uk.

7. Missed or Failed Deliveries

If a delivery attempt fails due to the customer's absence, the following applies:

• It is the customer's responsibility to follow up with the courier directly using the tracking information provided

• Bodrum Foods UK accepts no liability for undelivered items where one or more delivery attempts have been made and failed due to the customer not being present

• No refund, replacement, or redelivery will be issued in such circumstances

• Perishable items that deteriorate as a result of a missed delivery are entirely the customer's responsibility

7.1 Liability After Successful Delivery

Once an order is marked as delivered by the courier, responsibility for the parcel passes entirely to the customer. Bodrum Foods UK accepts no liability for loss, theft, or damage occurring after a confirmed delivery, including parcels left in a safe place or with a neighbour at the courier's discretion.

If the courier leaves a parcel in a designated safe location or with a neighbour, this is considered a completed and successful delivery.

8. Questions or Support

If you need help with your delivery or have any special requirements, please get in touch:

📧 Email: [email protected]
💬 Live Chat: Available at bodrumfoods.co.uk

Return and Refund Policy

Effective Date: 01/01/2024 | Last Updated: 03/06/2025

At Bodrum Foods UK, we are committed to delivering high-quality food products and excellent customer service. Due to the nature of food and perishable items, certain conditions apply to returns and refunds in line with UK Food Safety and Consumer Protection regulations.

By placing an order with Bodrum Foods UK, you agree to the terms set out in this policy.

1. Perishable Goods – No Returns

For health, hygiene, and safety reasons, we do not accept returns on perishable food items unless they are:

• Delivered damaged
• Incorrectly supplied
• Expired at the time of delivery due to a dispatch error on our part

Perishable items include (but are not limited to): fresh, chilled or frozen goods; products with a short shelf life; opened food packages; products requiring refrigeration; and any food items once unsealed.

2. Damaged, Incorrect or Expired Items

If your order arrives damaged, incorrect, or contains expired products, you may be eligible for a replacement, store credit, or refund. All claims are subject to the following conditions:

• You notify us within 48 hours of delivery.
• Clear photographic or video evidence is provided, showing the product, its packaging, the batch/lot number, expiry date, and the nature of the damage.
• The product remains unused and unopened where applicable.

3. Non-Perishable Items – Refund Eligibility & Customer Error Policy

As all products sold by Bodrum Foods UK are food items, physical returns cannot be accepted under any circumstances once goods have left our facility. This applies to both perishable and non-perishable products, in accordance with UK food safety and hygiene regulations.

A refund or store credit for non-perishable goods may be considered only under the following conditions:

• The request is made within 14 days of delivery.
• The item is unused and unopened, in its original, undamaged packaging.
• Proof of purchase is provided.
• The reason for the request is not due to a customer-initiated error (see below).

Important Notice Regarding Customer-Initiated Errors: We cannot accept refund requests for items purchased in error by the customer, including but not limited to incorrect item selection, accidental duplicate orders, or purchasing an excessive quantity. As all food products cannot be restocked or resold once dispatched due to strict food safety regulations, all items in your order are considered final once they leave our facility.

4. Refund Processing

• Refunds are processed within 5–7 business days to the original payment method.
• Shipping charges are non-refundable unless the error is on our part.
• In the case of partial order refunds, only the value of the affected item(s) will be refunded.

5. Delivery Issues

5.1 Delivery Charges: Orders over £40 qualify for free delivery; orders under £40 incur a charge of £5.99. Fees are non-refundable once dispatch begins.

5.2 Customer Responsibility: It is the customer's responsibility to monitor tracking and ensure availability for delivery. Bodrum Foods UK accepts no liability for failed deliveries due to customer absence.

5.3 Liability: Once marked as delivered by the courier, responsibility passes entirely to the customer, including parcels left in a "safe place".

6. Repeated or Suspicious Claims

We reserve the right to decline claims from customers with a history of repeated or irregular refund requests.

7. Chargebacks & Payment Disputes

We encourage customers to contact us directly before initiating any chargeback. We reserve the right to provide all evidence to the payment provider in our defence.

8. Contact Information

Email: [email protected]
Website: bodrumfoods.co.uk
Address: Gima House, Unit 4, Side Commercial Estate, Ripple Rd, Barking, IG11 0RH.

Terms of Service

Effective Date: 01/01/2024

Welcome to bodrumfoods.co.uk, operated by Bodrum Foods UK Ltd (“we”, “us”, or “our”). These Terms of Service govern your use of our website and the purchase of goods through our online store.

By accessing our website or placing an order, you agree to be bound by these terms. If you do not agree, please do not use our website.

1. Use of the Website

• You must be at least 18 years old to place an order on our site.

• You agree to use the website only for lawful purposes and in accordance with these Terms.

• You must not misuse the website by introducing viruses, attempting unauthorized access, or disrupting the site's functionality.

2. Products and Descriptions

• We strive to ensure all product descriptions, images, and prices are accurate. However, we do not warrant that product details or pricing are error-free.

• All products are subject to availability. We reserve the right to limit the quantity of items purchased per person or household.

3. Ordering and Payment

• Orders placed through the website are considered offers to purchase and are subject to acceptance by us.

• Full payment must be received before the order is processed and dispatched.

• We accept payment via [insert payment methods, e.g. debit/credit cards, PayPal, etc.].

4. Shipping and Delivery

• Delivery times are estimates and not guaranteed. We are not liable for delays caused by external courier services.

• Risk of loss or damage passes to you upon delivery.

5. Cancellations

• Orders for perishable items cannot be cancelled once dispatched.

• For non-perishable items, you may cancel your order within 14 days, in accordance with your rights under the Consumer Contracts Regulations 2013.

6. Returns and Refunds

Please refer to our Return and Refund Policy for full details.
We do not accept returns for perishable goods unless faulty or damaged on delivery.

7. Account Responsibility

If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activities under your account.

8. Intellectual Property

All content on the website (including images, text, logos, and designs) is the property of Bodrum Foods UK or its licensors and is protected by UK copyright and trademark laws. You may not reproduce or distribute any content without our written permission.

9. Limitation of Liability

• We are not liable for indirect, incidental, or consequential damages arising from your use of the site or products.

• Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence or fraud.

10. Privacy Policy

Please refer to our Privacy Policy for information about how we collect, use, and store your personal data in accordance with UK GDPR and the Data Protection Act 2018.

11. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

12. Contact Information

If you have any questions about these Terms, please contact us at:

Bodrum Foods UK Ltd
Email: [email protected]
Phone: 020 8709 0010
Address: Gima House, Unit 4 Side Commercial Estate, Ripple Rd, Barking IG11 0RH

Wholesale Inquiries Contact Info

Last updated: October 31, 2026

Bodrum Foods operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Bodrum Foods is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or that has been de-identified, so that it cannot identify or be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from this personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

• Contact details including your name, address, billing address, shipping address, phone number, and email address.
• Financial information including credit card, debit card, and financial account numbers, payment card information, financial account information, transaction details, form of payment, payment confirmation and other payment details.
• Account information including your username, password, security questions, preferences and settings.
• Transaction information including the items you view, put in your cart, add to your wishlist, or purchase, return, exchange or cancel and your past transactions.
• Communications with us including the information you include in communications with us, for example, when sending a customer support inquiry.
• Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
• Usage information including information regarding your interaction with the Services, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you including when you create an account, visit or use the Services, communicate with us, or otherwise provide us with your personal information;
• Automatically through the Services including from your device when you use our products or services or visit our websites, and through the use of cookies and similar technologies;
• From our service providers including when we engage them to enable certain technology and when they collect or process your personal information on our behalf;
• From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

• Provide, Tailor, and Improve the Services. We use your personal information to provide you with the Services, including to perform our contract with you, to process your payments, to fulfill your orders, to remember your preferences and items you are interested in, to send notifications to you related to your account, to process purchases, returns, exchanges or other transactions, to create, maintain and otherwise manage your account, to arrange for shipping, to facilitate any returns and exchanges, to enable you to post reviews, and to create a customized shopping experience for you, such as recommending products related to your purchases. This may include using your personal information to better tailor and improve the Services.
• Marketing and Advertising. We use your personal information for marketing and promotional purposes, such as to send marketing, advertising and promotional communications by email, text message or postal mail, and to show you online advertisements for products or services on the Services or other websites, including based on items you previously have purchased or added to your cart and other activity on the Services.
• Security and Fraud Prevention. We use your personal information to authenticate your account, to provide a secure payment and shopping experience, detect, investigate or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and to secure our services. If you choose to use the Services and register an account, you are responsible for keeping your account credentials safe. We highly recommend that you do not share your username, password or other access details with anyone else.
• Communicating with You. We use your personal information to provide you with customer support, to be responsive to you, to provide effective services to you and to maintain our business relationship with you.
• Legal Reasons. We use your personal information to comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies, to investigate or participate in civil discovery, potential or actual litigation, or other adversarial legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. Such circumstances may include:

• With Shopify, vendors and other third parties who perform services on our behalf (e.g. IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
• With business and marketing partners to provide marketing services and advertise to you. For example, we use Shopify to support personalized advertising with third-party services based on your online activity with different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you reside, you may have a right to direct us not to share information about you to show you targeted advertisements and marketing based on your online activity with different merchants and websites. .
• When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations.
• With our affiliates or otherwise within our corporate group.
• In connection with a business transaction such as a merger or bankruptcy, to comply with any applicable legal obligations (including to respond to subpoenas, search warrants and similar requests), to enforce any applicable terms of service or policies, and to protect or defend the Services, our rights, and the rights of our users or others.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide and improve the Services for you. In addition, to help protect, grow, and improve our business, we use certain Shopify enhanced features that incorporate data and information obtained from your interactions with our Store, along with other merchants and with Shopify. To provide these enhanced features, Shopify may make use of personal information collected about your interactions with our store, along with other merchants, and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information, including for responding to your requests to exercise your rights over use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, you can visit the Shopify Consumer Privacy Policy . Depending on where you live, you may exercise certain rights with respect to your personal information here Shopify Privacy Portal Link.

Third Party Websites and Links

The Services may provide links to websites or other online platforms operated by third parties. If you follow links to sites not affiliated or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites. Information you provide on public or semi-public venues, including information you share on third-party social networking platforms may also be viewable by other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, by itself, imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Services.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we "share" or "sell" (as those terms are defined in applicable law) personal information of individuals under 16 years of age.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee "perfect security." In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.

• Right to Access / Know. You may have a right to request access to personal information that we hold about you.
• Right to Delete. You may have a right to request that we delete personal information we maintain about you.
• Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
• Right of Portability. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
• Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

If you reside in the UK or European Economic Area, and subject to exceptions and limitations provided by local law, you may exercise the following rights in addition to the rights outlined above:

• Objection to Processing and Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information for certain purposes.
• Withdrawal of Consent: Where we rely on consent to process your personal information, you have the right to withdraw this consent. If you withdraw your consent, this will not affect the lawfulness of any processing based on your consent before its withdrawal.

You may exercise any of these rights where indicated on the Services or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/en.

We will not discriminate against you for exercising any of these rights. We may need to verify your identity before we can process your requests, as permitted or required under applicable law. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.

Complaints

If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority. For the EEA, you can find a list of the responsible data protection supervisory authorities here.

International Transfers

Please note that we may transfer, store and process your personal information outside the country you live in.

If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses, or any equivalent contracts issued by the relevant competent authority of the UK, as relevant, unless the data transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the "Last updated" date and provide notice as required by applicable law.

Contact

Should you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any of the rights available to you, please email us at [email protected]. You can find our other contact details on our contact information policy. For the purpose of applicable data protection laws, we are the data controller of your personal information.

Bodrum Foods UK Ltd
Email: [email protected]
Phone: 020 8709 0010
Address: Gima House, Unit 4 Side Commercial Estate, Ripple Rd, Barking IG11 0RH