BiMarket UK — store policies

All BiMarket orders are delivered by DHL Express across the UK. Estimated delivery: 1–2 business days.

Free DHL Delivery — orders £60+

Under £60: £5.99 flat rate (packaging orders: +20% VAT = £7.19)

DHL Delivery — Weight-based pricing

These areas have no free-delivery threshold — DHL surcharges apply

0 – 25000 G

£24.99

25000 – 55000 G

£44.99

55000 – 90000 G

£69.99

90000 – 120000 G

£99.99

Packaging & Wholesale Delivery

Packaging items ship under the same rules as groceries

Easy Supply packaging (wholesale) products now ship under the same delivery rules as groceries. Order food, packaging, or both — carriage is calculated on a single basket.

• Delivery is free when your total basket is £60 or more; under £60 the standard £5.99 rate applies (packaging orders: 20% VAT is added to delivery, £7.19). The £60 threshold now counts your whole basket (grocery + packaging).
• Packaging handling: a one-time £1.99 fee is added when your basket contains 3 or more packaging items (3 different products or 3 of the same). It applies to packaging only, once per order, on top of any delivery fee — including on free-delivery orders.
• For weight-based remote areas (Northern Ireland, Scottish Highlands & Islands, Isle of Wight, UK Islands) carriage is calculated by total parcel weight.
• VAT: packaging products are standard-rated — 20% VAT is included in the price shown on product pages and itemised separately in the basket and at checkout. Grocery food remains zero-rated (0%).

DHL Express — 1–2 Business Days

You will receive a DHL tracking number by email once your order is dispatched.

Orders placed before 12:00 are typically dispatched the same day (Mon–Fri).

Returns

• Returns accepted within 14 days of delivery for non-perishable goods.
• Items must be unopened and in original packaging.
• Perishable and chilled products cannot be returned.
• To initiate a return, email [email protected] with your order number.

Last updated: 29 May 2026

1. About us

This website (bimarket.co.uk) is operated by BAZARIO LIMITED, a company registered in England and Wales under company number 16112255, trading as BiMarket UK. Registered Office: 276 Chase Road, Suite 7-0173 Lonsto House, London, N14 6HA, United Kingdom — Trading/Warehouse: Unit 8 Marshall Paving, Cattlegate Road, Enfield, EN2 9ED, United Kingdom. You can contact us at [email protected] or +44 7561 378642.

By placing an order through our website you agree to these Terms and Conditions. Please read them carefully. These terms do not affect your statutory rights as a consumer.

2. Eligibility and age

You must be at least 18 years old and able to enter into a legally binding contract to place an order. Some of our products are age-restricted (see section 6). By ordering, you confirm that the information you provide is accurate and that you meet these requirements.

3. Your account

You are responsible for keeping your account details and password confidential and for all activity under your account. Please notify us immediately if you believe your account has been used without authorisation.

4. Products and availability

We sell Turkish, Mediterranean and international grocery products. We make every effort to display products and prices accurately, but images are for illustration and packaging may vary. All products are subject to availability.

Occasionally an item may be out of stock after you order. If we cannot supply an item, we will contact you and refund the price of the unavailable item(s) to your original payment method. Where appropriate and with your agreement, we may offer a suitable substitute.

5. Orders, prices and payment

When you place an order you will receive a confirmation email. This confirms we have received your order; a binding contract is formed when we accept your order and dispatch it. We reserve the right to refuse or cancel any order (for example, due to pricing errors, stock issues, suspected fraud or failed age verification), in which case we will refund any payment taken.

Prices are shown in pounds sterling (£). VAT at 20% applies to standard-rated items such as packaging: product pages show those prices including VAT, and the basket and checkout show the VAT separately before you pay; most grocery food items are zero-rated. VAT is charged and accounted for by Easy Supply Ltd (VAT No GB 487 4195 45), the seller of record. Payment is processed securely by Worldpay. Goods ordered on this website are supplied and invoiced by Easy Supply Ltd (Company No 16202697, VAT No GB 487 4195 45; registered office Flat 200 Edinburgh House, Edinburgh Gate, Harlow CM20 2TJ), the seller of record: card payments are taken through its Worldpay merchant account, the charge appears as “EASY SUPPLY” on your card statement and your VAT invoice is issued by Easy Supply Ltd. BAZARIO LIMITED operates this website and provides customer service. We do not store your full card details.

6. Age-restricted products

Some products (such as alcohol or tobacco where offered) may only be sold to persons aged 18 or over. By ordering such products you confirm you are over 18.

We operate a Challenge 25 policy: if the person receiving the delivery appears under 25, the courier may request valid photo ID (passport, UK driving licence or PASS-accredited card). If proof of age cannot be provided, or the recipient is or appears to be intoxicated, the courier will refuse to hand over the age-restricted items. Age-restricted goods will not be left unattended or with anyone under 18. It is a criminal offence to buy or attempt to buy age-restricted products on behalf of someone under 18.

7. Delivery

We deliver across the UK via DHL. Delivery is free on orders over £60 for London and mainland UK; otherwise a standard rate of £5.99 applies (for packaging orders 20% VAT is added to delivery charges, e.g. £7.19). Remote areas (e.g. Scottish Highlands & Islands, Northern Ireland, UK islands, Isle of Wight) are charged on a weight basis, shown at checkout.

To receive next-day delivery, orders should be placed Monday–Thursday before 12:00. Orders placed between Thursday 12:00 and Monday 12:00 are processed and handed to DHL on Monday. Our courier does not operate on weekends or Bank Holidays. Delivery times are estimates and not guaranteed; risk in the goods passes to you on delivery.

8. Your right to cancel

Under the Consumer Contracts Regulations 2013 you may have the right to cancel most orders within 14 days of receiving them, without giving a reason. However, this right does not apply to:

• perishable or short-life food and drink (e.g. fresh, chilled, frozen or bakery items);
• sealed goods that are not suitable for return for health or hygiene reasons once unsealed;
• goods that have been mixed inseparably with other items after delivery.

Where the right applies, contact us at [email protected] within 14 days. You must return the goods (unused and in original condition) within 14 days; return postage is your responsibility unless the goods are faulty. We will refund within 14 days of receiving the goods or proof of return.

9. Faulty, damaged or missing items

Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose and as described. If an item arrives faulty, damaged, past its use-by date, or is missing from your order, please contact us at [email protected] as soon as possible — and for perishable goods, within 24 hours of delivery — with your order number and, where possible, a photo.

We will put it right by offering a replacement or a full or partial refund of the affected items to your original payment method. This does not affect your statutory rights.

10. Promotions, vouchers and loyalty points

From time to time we offer promotions, discount codes, a "spin the wheel" promotion and loyalty points. These have no cash value, cannot be exchanged for cash, and may be subject to specific conditions, minimum spend or expiry. We may amend or withdraw promotions at any time. Vouchers and points may not be combined unless stated, and are void if obtained fraudulently.

11. Intellectual property

All content on this website — including text, logos, images, design and software — is owned by or licensed to BAZARIO LIMITED and is protected by intellectual property laws. You may not copy, reproduce or use it for commercial purposes without our written permission.

12. Acceptable use

You agree not to use our website unlawfully, to introduce malicious code, to attempt unauthorised access, or to place fraudulent orders. We may suspend or close accounts that breach these terms.

13. Our liability

We do not exclude or limit our liability where it would be unlawful to do so, including for death or personal injury caused by our negligence, for fraud, or for your statutory rights as a consumer (including under the Consumer Rights Act 2015).

Subject to the above, we are not liable for losses that were not foreseeable, losses not caused by our breach, or business losses. Our total liability for any order will not exceed the amount you paid for that order.

14. Events outside our control

We are not responsible for delays or failure to perform caused by events outside our reasonable control, such as extreme weather, courier disruption, strikes, supply shortages or other force majeure events. We will take reasonable steps to minimise any delay.

15. Complaints and disputes

If something goes wrong, please contact us first at [email protected] — we aim to resolve complaints quickly and fairly. If we cannot resolve a dispute, you may be able to use an Alternative Dispute Resolution scheme; nothing in these terms affects your right to bring legal proceedings.

16. Governing law

These Terms and Conditions, and any dispute arising from them, are governed by the laws of England and Wales and subject to the non-exclusive jurisdiction of the courts of England and Wales.

17. Changes to these terms

We may update these Terms and Conditions from time to time. The version that applies to your order is the one published on this page at the time you place it. The latest version is always shown here with the "last updated" date above.

Last updated: 28 September 2026

1. Who we are

This website (bimarket.co.uk) is operated by BAZARIO LIMITED, a company registered in England and Wales under company number 16112255, trading as BiMarket UK ("we", "us", "our").

We are the data controller responsible for your personal data. Registered Office: 276 Chase Road, Suite 7-0173 Lonsto House, London, N14 6HA, United Kingdom — Trading/Warehouse: Unit 8 Marshall Paving, Cattlegate Road, Enfield, EN2 9ED, United Kingdom. You can contact us at [email protected] or +44 7561 378642.

This policy explains how we collect, use, share and protect your personal data, and your rights, in accordance with the UK GDPR, the Data Protection Act 2018 and the Privacy and Electronic Communications Regulations (PECR).

2. Information we collect

We collect and process the following categories of personal data:

• Account data: name, email address, telephone number, password (stored encrypted), and login method (including Google sign-in if you choose it).
• Order & delivery data: billing and delivery addresses, order history, products purchased, and delivery instructions.
• Payment data: payments are processed by Worldpay (through the merchant account of our payment partner Easy Supply Ltd). We do not store your full card number; we receive only a payment reference and the result of the transaction.
• Communications: messages you send us, support requests, and your contact preferences.
• Usage & device data: IP address, browser type, pages viewed, and interactions, collected via cookies and similar technologies (see section 4).
• Age confirmation: where you order age-restricted products, confirmation that you are over 18 and, on delivery, verification of age.

3. How we use your data and our legal bases

We process your personal data on the following legal bases:

• Performance of a contract: to create your account, process and deliver orders, take payment, handle returns and refunds, and provide customer support.
• Legal obligation: to keep accounting and tax records, verify age for restricted products, and respond to lawful requests.
• Consent: to send marketing emails or SMS where you have opted in, and to set non-essential cookies. You can withdraw consent at any time.
• Legitimate interests: to operate, secure and improve our website, prevent fraud, and understand how customers use our service — balanced against your rights.

4. Cookies and similar technologies

We use cookies and similar technologies to make our website work and to improve your experience. These include:

• Strictly necessary cookies: for your shopping basket, login session and language preference (e.g. bm_cart, NEXT_LOCALE). These do not require consent.
• Functional cookies: to remember choices such as promotional features (e.g. bm_wheel_sid) and the shopping assistant session.
• Analytics: aggregated, privacy-conscious usage data to help us improve the service.

You can control or delete cookies through your browser settings. Blocking strictly necessary cookies may stop parts of the site from working.

5. Who we share your data with

We share personal data only where necessary, with trusted service providers acting as our processors:

• Worldpay — secure payment processing.
• DHL — delivery and parcel tracking.
• Brevo (Sendinblue) — transactional and marketing email/SMS.
• Google — optional sign-in (OAuth).
• OpenAI — powering our on-site shopping assistant; messages are processed to generate responses and are not used to identify you.
• Ordnance Survey Places — UK address lookup.

Some of these providers may process data outside the UK. Where this happens, we rely on appropriate safeguards such as UK adequacy regulations or the International Data Transfer Agreement / Addendum. We do not sell your personal data.

6. How long we keep your data

We keep personal data only as long as necessary. Order and transaction records are retained for at least 6 years to meet UK accounting and tax obligations. Account data is kept while your account is active; if you close your account we delete or anonymise data that we are not legally required to keep. Marketing consent records are kept until you unsubscribe. Bio chat assistant conversation records are kept for 12 months after the last message and then deleted (see section 6A).

6A. Bio Chat Assistant & Conversation Records

Our website chat assistant "Bio" helps you find products, build baskets, and get help with orders, deliveries and returns. Conversations with Bio are recorded so that our team can follow up and support you. When you use Bio we record:

• the messages you send and Bio's replies, including any images you upload and the text of voice input (we store the transcribed text, not an audio recording);
• your IP address and approximate location derived from it (country and city), and your device, browser and operating system;
• the page you were on when you chatted and the referring page;
• if you are signed in, your account details (name, email address and telephone number), and any email address you verify in the chat;
• any contact details, postcodes or order numbers you share in the conversation, and the actions you take in the chat (for example adding items to your basket, asking to speak to our team or rating an answer).

Why we use it: to provide customer support and help with your orders, to follow up on requests you make in the chat (for example asking to speak to our team), to prevent and investigate fraud and misuse, and to improve the quality and accuracy of our service. Lawful basis: our legitimate interests in providing and improving customer support and keeping our service secure (UK GDPR Art. 6(1)(f)); where the chat relates to an order you have placed or are about to place, performance of a contract (Art. 6(1)(b)).

Live support: if a member of our support team joins your chat, their messages and yours are kept in the same chat record. If you have given us your email address, we may also send our reply to you by email so you do not miss it.

Retention and access: chat records are kept for 12 months from the last message and then deleted, unless they are needed for an ongoing dispute or legal claim. They can only be accessed by authorised BiMarket UK staff. Please do not share card numbers, passwords or special category data in the chat. To request a copy or deletion of your chat records, or to object to this processing, email [email protected] (see sections 7 and 11).

7. Your rights

Under UK data protection law you have the right to: access your data; have inaccurate data corrected; have your data erased; restrict or object to processing; data portability; and withdraw consent at any time. To exercise any right, contact us at [email protected]. We will respond within one month.

If you are unhappy with how we handle your data, you can complain to the UK Information Commissioner's Office (ICO) at ico.org.uk or 0303 123 1113. We would, however, appreciate the chance to address your concerns first.

8. Data security

We use appropriate technical and organisational measures to protect your data, including encrypted connections (HTTPS), encrypted passwords, restricted access and trusted infrastructure providers. No method of transmission over the internet is completely secure, but we work to protect your data and have procedures to deal with any suspected breach.

9. Children

Our website is not directed at children. You must be at least 18 years old to create an account or place an order, as our range may include age-restricted products. We do not knowingly collect data from anyone under 18.

10. Changes to this policy

We may update this policy from time to time. The latest version will always be available on this page, with the "last updated" date shown above. Significant changes will be communicated where appropriate.

11. Contact us

For any questions about this policy or your personal data, contact BAZARIO LIMITED (trading as BiMarket UK):
Email: [email protected]
Phone: +44 7561 378642
Address: Registered Office: 276 Chase Road, Suite 7-0173 Lonsto House, London, N14 6HA, United Kingdom — Trading/Warehouse: Unit 8 Marshall Paving, Cattlegate Road, Enfield, EN2 9ED, United Kingdom

BiMarket brings authentic Turkish & Mediterranean groceries to homes across the United Kingdom, delivered fresh via DHL Express.

Get in touch via any of the channels below. For the fastest response, reach us on WhatsApp.

Company & Addresses

BAZARIO LIMITED trading as BiMarket UK · Company No: 16112255. Warehouse address is for correspondence/returns only — no retail sales at this location.