BDLA Motorbikes — store policies

Free Delivery

All orders with a Mainland UK shipping address are 100% free. If your order is placed before 2 pm on a working day (Monday-Friday), it will usually be dispatched that day, and orders placed after this or on a weekend/bank holiday are usually sent out on the following working day.

Your order will be shipped out by one of our selected couriers, depending on your delivery address and order value. Our internal system is fully integrated with the delivery services, meaning that you’ll be able to track your parcel from the moment it leaves us until it reaches your door. You can expect your parcel(s) to arrive within the time frame stated at checkout. You do have the option to upgrade your delivery should you wish. You can expect your parcel(s) to arrive between 1-5 working days. If your order is above £69.99, it will require a signature and will not be able to be left in a safe place.

Our Selected Couriers

Hassle Free Returns

If you are unhappy with your order, we will happily accept the return of your item(s) within 60 days provided:

• It is returned back to us unused and undamaged. A used helmet cannot be returned for a refund, unless it is proved to have a manufacturing defect. No exceptions.
• The item is returned back to us complete with all of the original tags, packaging and any associated parts supplied.
• If it’s a helmet, the Pinlock Insert is not fitted (unless fitted as standard during the manufacturing process). The visor film should also remain on the helmet.
• If it’s a helmet, it is returned to us in the original manufacturers box, undamaged.

If any of the above criteria is not met, we may refuse to refund your order. Alternatively there could be a handling charge varying from 10-50%, depending upon the severity of the condition of the item.

We offer return labels (domestic sales only) which may be cheaper than you may be able to find elsewhere. To create a return simply click here.

If you choose to arrange your own delivery, we recommend that you use a tracked & insured service. Please note that you will be responsible for the costs of returning the goods to us unless we delivered the item to you in error or the item is faulty.

Cancellations

You have the right to cancel your order(s) under the The Distance Selling Regulations.

You have the right to cancel the purchase of a good without having to give a reason at any time within seven working days, beginning on the day after you receive the goods.

If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the contract. If you want to use our returns service click here to purchase a returns label. (domestic sales only). You can contact us for further information.

We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.

Once you have notified us that you wish to cancel, any sum debited to us will be refunded to you as soon as possible and in any event within 30 days of your cancellation.

Other Points

• The contents of your order and your delivery postcode will determine which delivery services you will be offered.
• Delivery costs are calculated on total weight, this includes the weight of both the products and the packaging.
• All returns must be sent back to us at our contact address unless otherwise stated.
• All delivery timescales are subject to stock availability.
• Small items may be delivered by post.

Return Address

BDLA Motorbikes

Unit 5/6 Sherbrook Enterprise

Sherbrook Road

Daybrook

Nottingham

NG5 6AB

GENERAL INFORMATION

The user should be aware BDLA Motorbikes will comply with lawful requests by relevant public authorities.

In addition to this privacy policy the website will provide prompt contextual notice of Personal Data use where consent is required.

To maintain security compliance and for the benefit of law enforcement the system and the systems of 3rd party payment providers will make logs containing the users IP address.

Users are able to make the following requests to the Data Controller:

• Request a copy of all personal data stored concerning the user.
• Request that incorrect data is corrected.
• Request that their data be provided in portable digital format (e.g. csv).
• Request that personal data is deleted or blocked.

All requests can be directed to [email protected]

Changes to this policy can be made at any time, the most recent date this policy has been modified is listed at the bottom of this page.

SUMMARY

Analytics
Data: Cookies and usage data
Services: Google Analytics, Google Adwords conversion tracking

Marketing and re-targeting
Data: Cookies, email
Services: Mailchimp Newsletter

Contact Forms
Data: Email address, Name, Phone (optional)
Services: WPForms – contact forms

Registration
Data: Email, Name, Address, Phone, Date of birth (optional)
Services: Registration, Login, Checkout

Payments
Data: Various data as required by the payment service on use, please see below for more detail
Services: Retail Merchant Services, Paypal

Fulfillment
Data: Delivery name and address and contact information as required by the delivery agent
Services: Linnworks, ParcelHub, Royal Mail, myHermes, Yodel, UK Mail, DPD

Contact information
Data controller: BDLA Motorbikes registered in the United Kingdom, Unit B Sherbrook Business Centre, Sherbrook Road, Daybrook, Nottingham, NG5 6AT.

PRIVACY POLICY DETAIL
The Data controller will take all reasonable precautions to prevent unauthorized access, disclosure, modification, or unauthorized destruction of the Data.

The data is processed at our registered address, and in other places where data processors or co-controllers are located.

Retention Data is kept for the minimum time necessary to provide the services requested or processes outlined in this policy or as required by Law. The user is able to request the Data controller delete the data.

ANALYTICS

Google Analytics – Google analytics is a web service provided by Google Inc which utilises javascript and cookies to collect data relating to your visits and views of this website (www.bdlamotorbikes.co.uk). This data is aggregated to allow the website operator (BDLA Motorbikes) to analyze visitor trends, popular sections , bounce rates and conversions, among other things. Google may use the data to personalize the ads of it’s own advertising network. The users IP address is anonymized.
Place of processing: US
Privacy Policy – Opt out
Data: Cookies and Usage Data.

CONTACT FORMS

By filling in the contact forms on this website the user is authorising BDLA Motorbikes to use this data to fulfill the inquiry, request or service the user indicates in their message. Messages are processed in the UK by staff of BDLA Motorbikes only for the purposes requested by the user.

Place of processing: UK
Data: Email address, Full name.

REGISTRATION

By registering on this website users are able to identify themselves for the purposes of placing and tracking orders and is a requirement to checkout for certain payment methods.

Place of processing: UK
Data: Email, Full Name, Address, Date of Birth (optionally).

PAYMENTS

“In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice.”

Retail Merchant Services (Card Payments)

Place of processing: US
Data: Card details, Full Name, Shipping Address

PayPal (Card Payments, PayPal)

Place of processing: US
Data: Full Name, Shipping Address

FULFILLMENT

To complete a sale of physical goods we must use a shipping company to deliver to the address you provide.

Parcelhub
Place of Processing: UK
Data: Email, Phone Number, Delivery Name & Address.

Royal Mail
Place of processing: UK, EU & ROW
Data: Delivery Name and Address

myHermes
Place of processing : UK & EU
Data: Email, Phone, Delivery Name and Address.

Yodel
Place of processing: UK
Data: Email, Phone, Delivery Name and Address.

UK Mail
Place of processing: UK
Data: Email, Phone, Delivery Name and Address.

DPD
Place of processing : EU
Data: Email, Phone, Delivery Name and Address.

MARKETING AND RE-TARGETING

Marketing activities include an opt-in newsletter.

Mailchimp – Email services
Place of processing: US
Data: Email, Cookies, Usage Data

ORDER MANAGEMENT

We collect all orders from every avenue into one central system.

Linnworks – Order Management Software
Place of processing: EU
Data: EMail, Phone, Delivery Name & Address

Latest update: 13/05/2020

Founded by riders, for riders.

BDLA Motorbikes is a family run motorcycle accessories and clothing store, created to offer motorcycle gear at competitive prices. With roots in day‑to‑day riding experience, we understand what motorcyclists really need – because we ride too.

Our Story

One Sunday many years ago, we visited a local shop to buy some clothing and gear after not having ridden a motorcycle for far too long! We realised there and then that many shops in the trade just simply don’t go the extra mile for customers, and really don’t cater to their needs. There really was a lack of customer support both in store and online. So on that day BDLA Motorbikes was imagined with the customer being at the forefront of that vision. No matter the product, we have researched it extensively and can offer you both the benefits and the negatives associated with your choice.

Where We’re Based

If you are from Nottingham then get yourself down, we have been in Daybrook since 2009 and love talking to our fellow riders! You can try on any of the latest gear and ensure you get your fit right in person, and ensure you’re confident when you take to the road.

View our products in store, find our shop details here.

What Makes Us Different

• Real riding experience – we can help based on real-world use, not just spec sheets
• Motorbike gear from a company you can trust – we’re proud to have an amazing customer review record with 4.9 stars on Trustpilot.
• Comprehensive product range – we aim to be your one-stop shop with a range of everything you need
• Brands – we stock from leading brands and also offer more niche / specialist brands
• Connection with our customers – we aim to offer a more “boutique” experience. We have a genuine conversation with our customers to ensure they’re wearing the correct gear for their riding style and needs, without any pushy sales talk

At BDLA strive to do our best for you, so on this page you can find all the answers for the most frequently asked questions instantly. It’s all about communicating as quickly as we can do to the best of our knowledge. If you are still struggling with something however don’t hesitate to contact us and we’ll get back to you within one working day at most. Contact us.

What are your opening times?

Monday: 7:30am – 3:30pm

Tuesday: 7:30am – 5:00pm

Wednesday: 7:30am – 5:00pm

Thursday: 7:30am – 5:00pm

Friday: 7:30am – 5:00pm

Saturday: 9:00 am – 5:00 pm

Sundays & Bank Holidays: Closed

How much is delivery?

Totally free! Honest there’s no gimmicks or catches, we deliver to mainland UK for free.

How long does it take for an item to arrive once I buy it?

If you purchase your product before 2pm it will be dispatched same day, and will normally arrive at your door within the next 48 working hours.

Can you advise us on purchases?

We are more than happy to help, and have pages in fact dedicated to that here. If you still can’t find an answer, feel free to contact us. There’s no such thing as a silly question!

What if something doesn’t work?

If your item doesn’t work as intended we will happily swap you a new one out. We will provide a free returns label upon notification of the fault. If you choose to return the item back before informing us, we’ll refund £4.99 from your return costs.

How do I know if something will fit?

It’s down to you as a rider to be able to measure yourself as we don’t have the ability to do that for you, we have the dimensions and sizes along with appropriate pictures for every item that we sell on the respective product page. If you are unsure though feel free to contact us.

Do you offer finance for larger orders?

We do indeed! We’ve partnered up with Klarna who offer a wide variety of methods for you to pay for the latest and greatest gear. For more information on how you can take advantage of this, please visit the dedicated Klarna page here.

For any query big or small don’t hesitate to get in touch!

We aim to reply to any query within two working hours. All queries are answered within 24 working hours.

Our phone line & live chat are available Monday to Thursday from 7:30am – 3:30pm, and on Friday from 7:30am – 3:00 pm.

Want to return an item?

We’re sorry to hear that you would like to return your gear to us, however we want to ensure that you ultimately feel secure, safe and happy with any item purchased from BDLA Motorbikes. To purchase a returns label, please click here. If you’re item is faulty, please contact us before returning the item and we’ll run through your options and do everything in our power to ensure that you have either a fully working item or a refund.

Contact Options:

• eMail: [email protected]
• Phone: 0115 646 1324
• Live chat: click on the button below
• In person: See below

Here at BDLA Motorbikes we take privacy extremely seriously.

We only use your personal information to administer your account, provide you with any products and services you may have requested from us and provide the relevant aftercare if required. If at any time you would like to delete your account or would like to erase your data from our database (which we purge regularly to withhold GDPR standards) you may simply contact us and request us to do so.