Aytac Foods — store policies

Grocery Delivery Times & Charges

We don`t ship to Jersey

* For Most of the UK if orders under £50 the delivery charge is £5.99 except:

Northern Ireland and Scotland (The Highlands)  £12.00 (Orders Under £100) (Zone C)

Isle of Man and the Channel Islands , Republic of Ireland   £14.99 (Orders under £40) (Zone D)

Most of the U.K. delivery starts from £5.99*,

and FREE if order is more than £50**.

No minimum order***.

Northern Ireland and Scotland

Costs between £0 and £100 for £12,
£100 and more free shipping

*British Forces    

Costs between £0 and £150 for £14.99,
£150 and more free shipping

We deliver 4 days a week* with convenient tracked shipping. You can check if we deliver to your area below.

Our Policy

In addition to your statutory rights under consumer laws in the United Kingdom, we have a goodwill policy. Under our goodwill policy, within 14 days after you have received your products from us, you are not entirely satisfied with them you can return them together with your proof of purchase and we will refund you for or replace/exchange the returned items even though you may no longer have a right under the law for us to do so. We will refund the value of the items by using the same payment method which you used when you bought them from us, except where you do not have adequate proof of purchase. Where inadequate proof of purchase is not provided by you, we may instead choose to refund the value of the returned items by providing you with Aytac Foods gift card or vouchers for the equivalent value of the returned items. Our goodwill policy is however discretionary and some items are excluded from it such as items that are used or damaged by you, items where the seal or packaging has been broken by you, perishable items including food and flowers, and made to order or personalized items.

Our Refund / Cancelation Policy

In addition to your statutory rights under consumer laws in the United Kingdom, we have a goodwill policy. Under our goodwill policy, after you receive your order, you have within 7 days to return the items together with your proof of purchase.      We will refund your money or replace/exchange the returned items.

We will refund the value of the items by using the same payment method which you used when you bought the goods from us.                                                                                                              

Our goodwill policy is however discretionary, and some items are excluded from it, such as items that are used or damaged by you, and items where the seal or packaging has been broken or in other words have become unsellable.

Your legal rights

Your other legal rights to a refund or replacement under consumer laws.

Under consumer laws in the United Kingdom, we must supply our goods to you as described, fit for your purpose, and they must be of satisfactory quality.

If we supply services to you, then we must supply them with reasonable care and skill.

Online purchases: Customers must inform Aytac/Goodness Direct that they wish to return, or would like a refund within 7 days of receiving the goods.

Customers have 7 days to return the goods once Aytac/Goodness Direct has been informed.

Refunds will be given within 7 days of receiving the goods back or after you inform us.

If you wish to exercise your legal rights by not accepting our products, you must return them to Aytac/Goodness Direct by either posting them back to us, or allowing us to collect the items from your address using our couriers or drivers. 

We will pay the costs of postage and collection.

None of the above affects your statutory rights.

Cancellation rights

Details of our goodwill policy as well as a description of your rights to refunds, or replacements as described above within this section.

There may be some exceptions , for reasons of hygiene, safety, or under the law we are not able to refund or exchange items unless they are found to be not of satisfactory quality.

If you wish to exercise your right of cancellation for products that you have ordered online, you are obliged to retain possession of the products, and take reasonable care of the goods before you return them to us.

If you decide to cancel products that you have ordered online, we will reimburse you (by the method used to pay for the original transaction) the amount in relation to products to which cancellation rights apply.                                                               

This includes the cost of delivery. Or you can choose to receive Aytac/Goodness Direct vouchers. We may make a deduction from the reimbursement, if the loss is the result of unnecessary handling by you.                                                                                                                      

We will make the reimbursement/refund no later than 7 days after the day we receive the goods back from you, or after we hear from you regarding the unsatisfactory products that you received from Aytac/Goodness Direct.

a) “Aytac Foods” are the trademark or registered trademark of Aytac Foods Distribution Ltd and/or our affiliates in the U.K. and in other countries.

b) The material in the Web Site is copyright to Aytac Foods Distribution Ltd or our content and technology providers. You are welcome to view, print and download the contents of the Web Site for personal use, but not for any commercial purposes or re-publication.

a) Our contact address is: Aytac Foods (Aytac Foods Distribution Ltd) – 3-4, Forest Business Park, Argall Avenue, Leyton, London E10 7FB You may also contact us by telephone on 020 8509 8222 or alternatively, you can email us. [email protected]

a) We have tried to ensure that information provided in the Web Site is accurate. However, we make no representation and give no warranty of any kind in respect of the information.

b) We do not accept liability for any loss (direct, indirect or consequential) which may arise from reliance on information contained in the Web Site or in respect of any error or omission, except in relation to death or personal injury caused by our negligence.

a) The description and specification of products in the Web Site is only approximate and we reserve the right to make changes which do not materially affect the quality or performance of those products.

b) We may correct any error appearing in the Web Site or withdraw any product from sale without incurring liability. Price and availability is also subject to change without notice.

a) You may order products from the Web Site by submitting a completed order form through the check-out procedure.

b) We will confirm acceptance of your order by e-mail to the address you have given and the sending of this e-mail (whether or not it is received) makes the contract between us.

a) The price of the products will be the price quoted in the Web Site at the time we accept your order. The price will include any applicable value added tax, but not the cost of delivery.

b) In addition to the price, you will have to pay our delivery charges as quoted in the Web Site at the time we accept your order – unless you qualify for free delivery. The amount of these charges varies according to the method of delivery and the delivery address you specify in your order.

c) Payment is made by credit card or PayPal at the time we accept your order. (the payment methods we accept are listed in the Web Site at the time you place your order). Refunds will be made by means of a credit to your original payment method.

d) Although every care is taken in the quality of content on this site, there may occasionally be an error and items may be mis-priced. In this event we will either: contact you to ask if you wish to cancel the order, or simply cancel the order and notify you, at our own discretion. We are under no obligation to supply goods at the incorrect price.

a) We will arrange for delivery of the products you order by the method and to the address which you specify in the check-out procedure. We use third party service providers for deliveries.

b) If you do not take delivery of the products or supply adequate delivery instructions, we may cancel your order and retain the products. In this event, we will refund you the price of the products, but you will still be liable to pay any delivery charges.

c) If there is an error or any other delivery problem in respect of the products ordered, you must notify us in writing within 14 days after the delivery date. We will not be liable for any loss or damage if you fail to do this.

a) The products advertised in the Web Site are intended for sale to persons dealing as consumers and are not for re-sale.

b) The Contracts (Rights of Third Parties) shall not apply to any contract between us, so that no contractual rights are conferred on third parties.

c) Any contract between us shall incorporate these terms and conditions and be under English law. If there is any dispute, the English Courts will have exclusive jurisdiction.

Termination

We may terminate your subscription at our discretion without notice. If we do so you will only be charged for orders that have been dispatched to you.

WHAT PERSONAL DATA WE COLLECT AND WHY WE COLLECT IT

Welcome to Aytac Foods (Aytac Foods Distribution Ltd)’s privacy notice.

Aytac Foods (Aytac Foods Distribution Ltd) respects your privacy and is committed to protecting your personal information. This privacy notice will inform you as to how we look after your personal information when you:

• visit our website (regardless of where you visit it from);
• or provide information to us in-store

and tell you about your privacy rights and how the law protects you.

This privacy notice is provided in a layered format so you can click through to the specific areas set out below. Alternatively, you can download a PDF version of the policy here.

Contact Us; It's easy! 

Need to contact Aytacfood.co.uk inquiries?

If you have a question about our website or need help placing an order, you can contact our Customer Care team:

Email: [email protected]

Phone: 07506597285 

Hours: 8 AM – 6 PM Monday – Friday, 8 AM – 4 PM Sundays

If you have any questions, please feel free to get in touch with us.
We will reply to you as soon as possible. Thank you!

Aytac Locations and  Addresses

London Leyton: Unit 32, Forest Business Park, Argall Ave, E10 7FB, London, ENGLAND

London Southall: Unit 1-3 Southbridge Way, UB2 4AX

Manchester:  Unit 1, Whitelands Road, Ashton, Under Lyne, OL6 6UX, Manchester, ENGLAND

Goodness Organic Foods: 9 London Road, Brighton BN1 4JA

Our full details are:

Legal entity: Aytac Foods (Aytac Foods Distribution Ltd)

Headquarter Email address: [email protected]

Postal addresses:

• 3-4, Forest Business Park, Argall Avenue, Leyton, London E10 7FB
• Unit 1, Whitelands Road, Ashton Under Lyne, Manchester OL6 6UX
• Unit 32, Forest Business Park, Argall Avenue, Leyton, London, UK E10 7FB