Yorkshire Soap Company — store policies

DELIVERY INFORMATION

Our current shipping methods and prices are as follows, we currently only ship to UK addresses.
For more information, quotes or Expected delivery dates please email [email protected] or contact us. 
We seal our packages with pink branded tape. Please contact us  If you would like a brown “anonymous” tape with your order.

3-4 WORKING DAY DELIVERY VIA ROYAL MAIL £5.95

FREE WHEN YOU SPEND £50 OR MORE

2-3 WORKING DAY DELIVERY VIA DPD £7.95

Excludes Saturdays, Sundays and Bank Holidays

EXPRESS DELIVERY VIA DPD £11.95

Orders placed before 2PM with our express service will be shipped the on the same day from Monday to Friday and arrive the next working day. Excludes Sundays and Bank Holidays. Orders placed after 2PM on Friday will be dispatched the following Monday.

Postage to Scottish Highlands and Islands, Channel Islands and Ireland may be excluded or incur different postage charges and will be calculated on checkout.

We use both Royal Mail and DPD couriers for dispatch.
All shipping methods are tracked and you will receive SMS, email notifications and delivery updates to the contact details you provide.
If you are not available to receive your order, you can instruct the driver to leave your parcel in a safe place, deliver to a neighbour or a pick up shop. Details of options are available via your tracking email and text notification. Our delivery times are based on working days Monday to Friday (excluding Bank Holidays) and are not guaranteed.

This time does not include picking and processing lead time which can be up to 1 working day.
Please note: orders placed during busy seasonal periods may be subject to a longer processing and delivery time.
Please call our online team if you have any questions on 01904 890 336
If you are unsure about the rate you’ll be paying, an exact quotation will be generated upon entering your details at the checkout.

Please note that all payments are taken in GBP(£) and all orders are governed by UK law.
Payment methods include PayPal, Visa, Visa Debit, Mastercard and American Express.
Unfortunately, no other payment methods or delivery destinations can be offered at this time.

RETURNS POLICY

Please find below details of our returns policy. Details of your full consumer rights can be found in our Terms and Conditions page.

When you buy goods from our website or by telephone, a contract is formed, under the consumer contracts regulations 2013, in which you have time to change your mind and return the goods to us. Please read the following information carefully about your rights. If goods are faulty or misdescribed then you have additional rights – see below.

1.  You have the legal right to cancel the contract for a limited time without giving any reason, but we would welcome your feedback as it helps us to improve.

3.  Your right to cancel ends 14 calendar days from the the day following:

(a)  The day your receive your order, or
(b)  The day you receive the last of your order when it’s delivered in instalments.

4.  To cancel, you must inform us of your wishes either by post or in an email to [email protected]. You can also cancel online now by clicking HERE.

5.  If you cancel this contract, we will refund the full purchase price plus the cost of delivery on your order. Note any additional cost of return delivery or enhanced delivery chosen by you will not be refunded e.g. next day delivery.

6.We do everything we can to make sure our goods reach you in perfect condition, however if there is anything wrong with your order please tell us as soon as possible so we can resolve the matter to your satisfaction.

If goods are faulty, misdescribed or have been damaged in transit then please send us an email to [email protected] telling us what is wrong and remember to provide your name, address and order number. Where possible include a photograph of any damage caused to packaging in transit as this will help us to raise the matter with our courier.

7.  Where goods are faulty or have been misdescribed then you have a short-term right to reject them for a full refund or ask us to send you a replacement as you prefer.

8.  All refunds will be made using the same method of payment as used when ordering.

9.  Please check your address details before ordering, if a parcel has been returned to us due to an address error or has not been collected or claimed, re-delivery will incur a second shipping charge.

This is a sample page.

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

• Gift cards
• Downloadable software products
• Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

• Book with obvious signs of use
• CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {email address} and send your item to: {physical address}.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: {physical address}.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.

This page (together with our Privacy Policy) tells you information about us and the legal terms and conditions on which we sell any of the products listed on our website to you.

These terms will apply to any contract between us for the sale of Products to you. Please read these terms carefully and make sure that you understand them, before ordering any Products from our site.

1. INFORMATION ABOUT US AND COPYRIGHT NOTICE

1.1 We operate the website YorkshireSoap.co.uk. We trade under Yorkshire Soap Company Limited, a company registered in England and Wales under company number 07137624 and our registered office and trading address is Unit 34, The Raylor Centre, James Street, York, YO10 3DW. Our VAT number is GB 947445686.

1.2 To contact us, please see our Contact page or email us at [email protected]

1.3 The contents of this site (including all images) are protected by copyright under international law. Users are prohibited from copying any of the contents of this site.

2. OUR PRODUCTS

2.1 The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours and products accurately, we cannot guarantee that your computer’s display of the colours accurately reflect the colour of the Products. Your Products may vary slightly in colour, shape or packaging from those images due to the handmade nature of the products.

2.2 Although we have made every effort to be as accurate as possible, all sizes, weights and volumes are approximate and are subject to a reasonable % tolerance.

2.3 The packaging of the Products may vary from that shown on images on our site.

2.4 All Products shown on our site are subject to availability, and prices and availability are subject to change at any time without notice. We will inform you by phone or e-mail as soon as possible if the Product you have ordered is not available.

3. USE OF OUR SITE

Your use of our site is governed by our General Terms and Conditions. Please take the time to read these, as they include important terms which apply to you.

4. HOW WE USE YOUR PERSONAL INFORMATION

We only use your personal information in accordance our Privacy Policy. Please take the time to read this, as they include important terms which apply to you.

5. OUR RIGHT TO VARY THESE TERMS

5.1 We may revise these Terms from time to time in the following circumstances:

(a) changes in how we accept payment from you;
(b) changes in relevant laws and regulatory requirements;
(c) circumstances which are outside of our control, e.g. our suppliers/manufacturers being unable to fulfil their obligations to us for any reason; and
(d) a change in the nature of the products that we may sell on our website at any stage in the future.

5.2 Every time you order Products from us, the Terms in force at that time will apply to the Contract between you and us.

6. HOW THE CONTRACT IS FORMED BETWEEN YOU AND US

6.1 For a contract to be formed, you need to to place on order on our site.

6.2 Our order process allows you to check and amend any errors before submitting your order to us. Please take the time to read and check your order at each page of the order process.

6.3 After you place an order, you will receive an e-mail from us acknowledging that we have received and accepted your order. Please contact us as soon as possible if you need to make any changes.

6.4 If we are unable to supply you with a product, for example because that product is not in stock or no longer available, we will inform you of this by phone or e-mail and ask if you wish to order another product or are happy to wait for the product to come back into stock.

6.5 We will alway try to honour any price shown on our website but in cases where there is a clear and obvious pricing error, we will contact you and ask if you want to go ahead and purchase at the correct price.

6.6 Upon completion of your order you will receive an email from our courier when your goods are out for delivery. This email includes instructions on tracking your parcel.

7. YOUR CONSUMER RIGHT OF RETURN AND REFUND

When you buy goods from our website or by telephone, a contract is formed, under the consumer contracts regulations 2013, in which you have time to change your mind and return the goods to us. Please read the following information carefully about your rights. If goods are faulty or misdescribed then you have additional rights – see below.

7.1 The contract is only formed when we have received full payment from you AND we have accepted your order by sending you an “Order Accepted Email”.

7.2 You have the legal right to cancel the contract for a limited time without giving any reason, but we would welcome your feedback as it helps us to improve.

7.3 Your right to cancel ends 14 calendar days from the the day following:

(a) The day your receive your order, or
(b) The day you receive the last of your order when it’s delivered in instalments.

7.4 To cancel, you must inform us of your wishes either by post or in an email to [email protected]. You can also cancel online now by clicking HERE.

7.5 In order to meet the 14 day cancellation deadline, emails are deemed to arrive when sent and letters when posted. You do not have to return the actual goods by this date.

7.6 To be able to demonstrate that you have told us you wish to cancel in time, we would recommend that you retain any emails sent to us, keep a copy of any letter and ask the post office for proof of posting.

7.7 To cancel an order and for any other matters please contact us at:

The Yorkshire Soap Company Ltd
The Raylor Centre
James Street
York
YO10 3DW
[email protected]
01904890336

7.8 If you cancel this contract, we will refund the full purchase price plus the cost of delivery on your order. Note any additional cost of return delivery or enhanced delivery chosen by you will not be refunded e.g. next day delivery.

7.9 We may make a deduction from your refund where goods have been de-valued because you have handled them in a way which goes beyond that which might reasonably be allowed in a shop to establish their nature, characteristics and functioning.

7.10 We will make repayments without undue delay, and not later than:

(a) 14 days after the day we receive back from you any goods supplied, or
(b) (if earlier) 14 days after the day you provided evidence that you have returned the goods, or
(c) If the good have not yet been sent to you, 14 days after the day which we were informed about your decision to cancel this contract.

7.11 We may withhold the repayment until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

7.12 We will make the repayment using the same means of payment as you used for the initial purchase, unless you have expressly agree otherwise, in any event, you will not incur any fees as a result of repayment.

7.13 You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day in which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

7.14 Please ensure any returned goods are packaged appropriately using either the original packaging or using similar, suitable alternatives.

7.15 You will have to bear the direct costs or returning all unwanted goods (unless they are faulty, misdescribed or have been damaged in the post).

8. DAMAGED GOODS

If an item is damaged when you receive it you must notify us of this by email to [email protected] as soon as possible and within 5 working days of the item being delivered to your address. You must state your name and order number in the email. You will need to describe the damage and we may ask for a photograph of the damage. When your item arrives, you should check it has arrived in good condition before you sign for it. If you are unable to do this you should write ‘item unchecked’ on the delivery note. If it has arrived damaged you should write ‘item damaged’ on the delivery note. You should wrap the item up securely in its original packaging, or package it up to an equivalent standard. Upon confirmation of return postage, we will offer a replacement where possible or provide a refund if preferred. Refunds will be provided within 10 working days of notification; providing that the item has been returned to us, regardless of its condition. Items that shown signs of being worn/used will not be eligible for refund or exchange. Goods must be returned within 7 working days of notification. All returned products must be unused and undamaged. We will advise you of the return address. You must retain proof of postage.

8.1 We refund you on the credit card or debit card used by you to pay.

8.2 If the Products were delivered to you:

(a) you must return the Products to us as soon as reasonably practicable.
(b) unless the Products are faulty or not as described (in this case, see clause 8.5), you will be responsible for the cost of returning the Products to us or, where relevant, the cost of us collecting the Products from you;
(c) you have a legal obligation to keep the Products in your possession and to take reasonable care of the Products while they are in your possession.

8.3 Details of your legal right to cancel and an explanation of how to exercise it are provided in the Dispatch Confirmation.

8.4 As a consumer, you will always have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by the returns policy in this clause 9 or these Terms. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.

8.5 We do everything we can to make sure our goods reach you in perfect condition, however if there is anything wrong with your order please tell us as soon as possible so we can resolve the matter to your satisfaction.

8.6 If goods are faulty, misdescribed or have been damaged in transit then please send us an email to [email protected] telling us what is wrong and remember to provide your name, address and order number. Where possible include a photograph of any damage caused to packaging in transit as this will help us to raise the matter with our courier.

9. DELIVERY

9.1 Delivery dates are estimate only and do not represent a condition of the contract. Where we are unable to deliver your goods within 14 days however we will contact you and ask whether you are happy to agree to a new delivery date or would prefer a refund in accordance with your rights.

10. NO INTERNATIONAL DELIVERY

10.1 Unfortunately, we do not deliver to addresses outside UK, although we may be able to arrange overseas deliveries for individual orders. If you require this service please email us at [email protected].

10.2 You may place an order for Products from outside the UK, but this order must be for delivery to an address in the UK, unless otherwise agreed in accordance with clause 10.1 above.

11. PRICE OF PRODUCTS AND DELIVERY CHARGES

11.1 The prices of the Products will be as quoted on our site from time to time. All prices displayed are in pounds sterling (£). We use our best efforts to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system. However if we discover an error in the price of Product(s) you ordered, please see clause 6 for what happens in this event.

11.2 Prices for our Products may change from time to time, but changes will not affect any order which we have confirmed with a Dispatch Confirmation.

11.3 The price of a Product includes VAT (where applicable) at the applicable current rate chargeable in the UK for the time being. However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.

11.4 The price of a Product does not include delivery charges. Our delivery charges are as quoted on our site and will be calculated upon entering your delivery address on checkout. Each delivery method has its own associated delivery cost, which is stated within the description for that particular delivery method. To check relevant delivery charges, please refer to the ‘Delivery’ section of our website.

11.5  Please check your address details before ordering, if a parcel has been returned to us due to an address error or has not been collected or claimed, re-delivery will incur a second shipping charge.

12. HOW TO PAY

12.1 You can only pay for Products using a debit card or credit card, or via PayPal. All details entered on our site use a secure page and are transferred using SSL (Secure Sockets Layer) for additional protection.

12.2 Payment for the Products and all applicable delivery charges is in advance. We will not dispatch your order until we have received payment.

13. JURISDICTION

Contracts made with The Yorkshire Soap Company are made under English Law. The courts of England and Wales will have non-exclusive jurisdiction over any dispute; therefore consumers residents in Northern Island or Scotland may also bring proceedings in their own Country.

Contact us

We would love to hear from you

We love to hear from our customers! If you want to find out more about our wonderful soap and luxurious bath products, or if you have a question for us, please telephone, write, e-mail, or use the form below to contact us.

The Yorkshire Soap Company, The Raylor Centre, James Street, York, YO10 3DW

E-mail: [email protected].

Telephone: 01904 890336
(Monday to Friday 9:00AM to 5:00PM)

The Yorkshire Soap Company is registered in England & Wales as Company Number 07137624.

Registered office: Unit 34, The Raylor Centre, James Street, York, North Yorkshire, YO10 3DW

Vat Reg. No. GB947445686

Get in touch

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