Xcel Wetsuits — store policies

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Shipping Guide

Please note that this is just a guide – Shipping times may vary depending on your exact location and during busy postage periods.

All orders are fulfilled by Daniel Surf and as a distributor, we are limited to the territories in which we are allowed to ship. If you can not enter your address at checkout, then unfortunately we are not allowed to ship to your area. You may choose to shop with one of our dealers by clicking here.

For Norway please click here, for Germany and the East please click here

Shipping Costs

Please enter your address at checkout to receive a more accurate quote.

TAX

We are based in the United Kindom and as we have now withdrawn from the European Union there have been some changes. Thankfully there is nothing for you to worry about. We will pay all duties and Tax through the courier, so you receive your items in good time without any stress or worry.
The price you pay on the website at checkout will be all you need to pay.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]

Still have questions?

Please check out the FAQ page here or get in touch here. Want to return an item? click here.[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column] SHOP MENS SHOP WOMENS SHOP KIDS SHOP BOOTS SHOP GLOVES SHOP SUMMER SHOP WINTER [/vc_column][/vc_row]

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Order Return Information

Please only return items which were purchased from xcelwetsuits.co.uk not from any other Xcel dealer.
You have 30 days from the purchase date to be eligible for a full refund.
To return a product, there is no need to call or email us, just follow these simple steps: Include return note Please attach a note with your name and billing address details or order number so that we can identify the return.

Repackage your products Please note that returned products must be unused and have all packaging and tags intact.
Return via your preferred method You can use any courier of your choice, however, we recommend that you choose a tracked service so that you can follow your parcel.

You will be responsible for the cost of returns. Send to:

Xcel Europe, Daniel Surf, Unit 13, Language South Road, Plymouth PL7 5FL, United Kingdom.

+44 (0)1752 330772

Returns are normally processed within 10 working days, once the returned products have been received into our warehouse. Upon inspection of the returned product, Xcel Europe will issue a full refund less the original delivery charge. In the unlikely event that an item is returned to us in an unsuitable condition, Xcel Europe reserves the right not to refund the item and arrange to send the item back to you at your expense. A refund confirmation email will be sent to you once your return has been processed.

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Please Pack Your Return Correctly

Creases in neoprene do not affect the performance of a wetsuit although are irreversible and do not look very nice on a new wetsuit. For this reason, we ask you to follow the below-packing instructions to ensure your wetsuit comes back to us in the same condition that it arrived too you and we can put it back in stock for the next customer.

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1: Lay the wetsuit front down  2: fold the legs up at the knee  3: fold at the waist and again if necessary  4: Turn over, cross the arms in the front and slide flat into adequately sized packaging.

*Failure to properly package your return wetsuit will breach the terms of our returns policy and may result in a declined refund claim. More info can be found in our Terms & Conditions

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Terms of use

PLEASE READ CAREFULLY BEFORE USING THIS SITE

This website “https://xcelwetsuits.co.uk” is managed and orders/returns are fulfilled by danielsurf.com Specialists in Surf Distribution

By using this site, you are agreeing to these Terms of Use. If you do not agree with these Terms of Use, please do not use this site. We reserve the right to change, modify, add or remove portions of these terms at any time, so please check back periodically for changes. Your continued use of this site after changes to these terms (including the Privacy Policy) will constitute your acceptance of such changes.

PRIVACY POLICY

Your privacy is important to us and we want to make sure it is protected. Please take a moment to review our Privacy Policy.

USE OF MATERIALS; RESTRICTIONS

This website and all materials on the website, including, but not limited to, images, illustrations, articles, postings (the “Materials”) are the property of Daniel Surf and its affiliates and are protected from unauthorized copying and dissemination by copyrights that are owned or licensed byDaniel Surf and by copyright law, trademark law, international conventions and other intellectual property laws. You may not reproduce, perform, create derivative works from, republish, upload, post, transmit, or distribute in any way whatsoever any Materials from daniel Surf our forums, or any other site owned or operated byDaniel Surf without the prior written permission of Daniel Surf. However, you may download or make one copy of the Materials and other downloadable items displayed on the website, provided that the same is not used for any commercial purpose, distributed to third parties or offered for sale to third parties, and further provided that all copyright and other notices contained in the Materials are left intact. Any modification of the Materials, or any portion thereof, or use of the Materials for any other purpose constitutes an infringement of Daniel Surf’s copyrights and other proprietary rights. Use of these Materials on any other website or other networked computer environment is prohibited without prior written permission from Daniel Surf.

Nothing contained on this website should be construed as granting, by implication, estoppel, or otherwise, any license or right to use this website or any information displayed on this website, through the use of framing or otherwise, except (a) as expressly permitted by these Terms of Use; or (b) with the prior written permission of Daniel Surf or such third party that may own the trademark or copyright of information displayed on this website.

TRADEMARKS

Daniel Surf and its related names and logos are all trademarks and/or trade names owned or licensed by Daniel Surf and are protected by law. Other trademarks and/or trade names not specifically listed here, but which are associated with Daniel Surf, are protected by law as well. All trademarks, copyrights, logos, and symbols constitute the intellectual property of Daniel Surf or its affiliated companies and are protected by federal and state law and may not be copied or imitated in whole or in part. Any unauthorized use of these trademarks and trade names is strictly prohibited. Daniel Surf will take all necessary legal action available to it at law or in equity in order to enforce its intellectual property rights.

THIRD-PARTY PRODUCTS AND SERVICES

Daniel Surf is not responsible for the content of any sites that may be linked to or from this website, nor do we make any representations or warranties of any kind regarding any products or services offered by any third parties whose icons, products, services or hyperlinks appear on the website. These links are provided for your convenience only and you access them at your own risk. Any other site accessed from this website is independent of Daniel Surf, and Daniel Surf has no control over the content of that other site. In addition, a link to any other site should not be construed as approval or endorsement by Daniel Surf of that third party or of any product or service provided by a third party.

Your correspondence or business dealings with third parties found on or through this website, including payment and delivery of goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such third parties. We will not be involved in resolving any disputes relating to or arising out of any correspondence or business transaction between you and any such third parties.

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY

This website and all elements thereof are provided on an “as is” basis without warranty of any kind, express or implied. Daniel Surf disclaims all warranties, express and implied, including without limitation, implied warranties of merchantability, fitness for a particular purpose, and non-infringement. If you rely on this website or any information, product or service available through this website, you do so at your own risk. Daniel Surf does not warrant that the site will operate or perform in a manner that is uninterrupted or error-free, or that the site or host server will be maintained free of viruses or other harmful code. Daniel Surf makes no warranties that the information, products and services presented on the site are current, up-to-date, or accurate. Some states and jurisdictions do not allow limitations on implied warranties, so the above limitations may not apply to you. The foregoing shall be enforceable to the maximum extent permitted by applicable law.

Under no circumstances and regardless of legal theory, whether in tort, contract or otherwise, will Daniel Surf be liable to you or any other party for any indirect, special, incidental, reliance, or consequential damages, however caused, and regardless of character, including without limitation, any damages relating to your use of this website, any product or service linked to from or advertised or promoted on this website, lost data, computer failure or malfunctioning, or otherwise. Some states and jurisdictions do not allow limitations on implied warranties, so the above limitations may not apply to you. The foregoing shall be enforceable to the maximum extent permitted by applicable law. You agree to this allocation of risk in relation to your use of the site.

RETURNS AND REFUNDS

We want you to be fully satisfied with your purchase. However, if you wish to return an item, please read the following return policy carefully:

Return Window: Items may be returned within 30 days of delivery, provided they are in their original, unused condition and include all original packaging, tags, and accessories.

Condition of Returned Items.

Returned products must be in a resaleable condition. This means:

No signs of wear or use

No damage, stains, or odours

Original packaging and tags must be intact

No heavy (non-removable) creases in the neoprene

Non-Resaleable Returns:
If a returned item is received in a condition that renders it unsuitable for resale, we reserve the right to apply a 20% deduction from your refund to cover inspection, repackaging, and restocking costs.

Refunds:
Approved refunds will be processed to your original payment method within 7–10 business days after we receive and inspect the returned item. Any applicable penalties or deductions will be detailed in your refund confirmation.

WORLDWIDE APPLICABILITIES AND LAWS

Daniel Surf presents this website from within the United Kingdom, and Daniel Surf makes no representation that materials in the website are appropriate or available for use in locations outside the United Kingdom. Additionally, you are responsible for complying with all applicable local laws in your jurisdiction that may affect your right to use the website.

COUPON CODES

We reserve the right to cancel any order where a coupon code is used if we did not issue the customer with the code or we feel that a code has been abused.

ACCEPTANCE OF TERMS AND CONDITIONS

These Terms and Conditions are subject to change without notice.

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WE MAKE WETSUITS

[/vc_column_text][vc_column_text]Ed D’Ascoli founded Xcel in 1982, working from the bedroom of his Sunset Beach house. D’Ascoli found no shortage of inspiration from the world-class performances on display at his doorstep; and the opportunity to create and to connect high-performance products with the athletes who demanded them was irresistible. Xcel’s passionate focus on product development would become the defining characteristic of the brand.[/vc_column_text][vc_row_inner][vc_column_inner width=”1/2″][vc_column_text]Developing wetsuits in Hawaii came naturally to D’Ascoli, having grown up surfing New Jersey’s chilly Atlantic coasts. While temperate Hawaii waters rarely call for any more than 2mm neoprene, Sunset Beach and other North Shore breaks are incredibly challenging and demand world-class products for maximum performance.

Drawing upon his enthusiasm and experience helping establish Victory Wetsuits (Japan) as an international brand, D’Ascoli quickly laid the foundations of a core wetsuit company that would revolutionise the industry and push the cutting edge of material and design development.

After penetrating the surfing market, Xcel rode its rapid growth into expanding its offerings and found wider audiences across the ocean. Today, surf, dive, UV protection, paddle, and wake combine to form the core of Xcel’s brand appeal. In 1990, D’Ascoli moved Xcel from Sunset Beach into its present headquarters in Haleiwa. Soon after, to better service Xcel retailers on the mainland, the brand opened a warehouse in California. This West Coast location facilitated Xcel’s entry into the recreational diving market. Using successful features and vast product knowledge of its successful surf and military wetsuits, Xcel quickly raised the bar for dive wetsuit design.[/vc_column_text][/vc_column_inner][vc_column_inner width=”1/2″][vc_single_image image=”65710″ img_size=”full” alignment=”center”][/vc_column_inner][/vc_row_inner][vc_column_text]Xcel’s reputation for exceptional product quality is a clear result of an unwavering dedication to research, development, and design innovation. With tropical to cold-water products for men, women, and youth, the brand stresses performance: maximum stretch and durability, sealed-seam construction, and a fit that feels custom-made every time.

Xcel has been voted Surf Industry Manufacturer’s Association (SIMA) “Wetsuit of the Year” by its industry peers four times (2007, 2008, 2010 and 2017).

XCEL Europe has been managed and distributed by Daniel Surf Ltd for over 15 years, a family-run, surf distribution company based in Plymouth, UK established by ex-British surf champion Steve Daniel. Read more @danielsurf.com[/vc_column_text][/vc_column][/vc_row][vc_row full_width=”stretch_row” css=”.vc_custom_1567611120271{background-color: #4e4e4e !important;}”][vc_column][vc_empty_space] 100% Neoprene-Free Bio Based Foam OCENA® is a commitment to sustainability and environmental stewardship. Crafted from renewable materials like FSC certified natural rubber, oyster shell powder, and plant-base oil, OCENA® rubber is the most sustainable alternative to synthetic rubber, while continuing to provide top-notch performance. Leveraging over 40 years of Sheico’s expertise in rubber foaming technology, OCENA® maintains superior elasticity and durability while enhancing its bio-based content.

Join us in our journey to safeguard the oceans, embrace the wonders of nature, and experience the unparalleled quality of OCENA® products – where innovation meets environmental consciousness. ECO INITIATIVES Carbon Black, one of the key ingredients of
neoprene, can now be pyrolyzed from scrap rubber
tires.This significantly reduces energy consumption
and cuts CO2 emission by 200g per wetsuit. XCEL turned solvent-based laminating glue into water-based glue,
eliminating harmful, volatile organic compounds (VOCs). XCEL uses earth-mined limestone to replace processed petrochemicals
in our neoprene, reducing dependence on petroleum and the harmful practice
of processing it. Dope-dying infuses dye pigments into a molten plastic solution to
produce colored yarns without the dyeing process. This saves tremendous
amounts of water while reducing energy consumption and water pollution. XCEL recycles as much neoprene production waste as possible, turning it
into qualified production, thus minimising the waste that
goes to landfills. A wide selection of XCEL’s fabrics are knitted with polyester yarns made
from recycled plastic bottles. This helps reduce waste and material
consumption at the same time. XCEL uses neoprene rubber foam formulated to eliminate nearly all of
the polycyclic aromatic hydrocarbon (PAHs) substances. From greener product technologies to cleaner
operation, XCEL constantly strives to minimise
our environmental impact. PAHS MINIMIZED FORMULATION WATER-BASED GLUE LIMESTONE NEOPRENE ECO CARBON BLACK NEOPRENE RECYCLING PROCESS RECYCLED POLYESTER DOPE-DYED YARN From greener product technologies to cleaner operation, XCEL constantly strives to minimise
our environmental impact. XCEL uses earth-mined limestone to replace
processed petrochemicals in our neoprene,
reducing dependence on petroleum and the
harmful practice of processing it. Carbon Black, one of the key ingredients of neoprene, can now be pyrolyzed
from scrap rubber tires.This significantly reduces energy consumption and
cuts CO2 emission by 200g per wetsuit. XCEL turned solvent-based laminating glue into
water-based glue, eliminating harmful, volatile
organic compounds (VOCs). Dope-dying infuses dye pigments into a molten
plastic solution to produce colored yarns without
the dyeing process. This saves tremendous amounts
of water while reducing energy consumption and
water pollution. XCEL recycles as much neoprene production waste
as possible, turning it into qualified production,
thus minimizing the waste that goes to landfills. A wide selection of XCEL’s fabrics are knitted
with polyester yarns made from recycled plastic
bottles. This helps reduce waste and material
consumption at the same time. XCEL uses neoprene rubber foam formulated to
eliminate nearly all of the polycyclic aromatic
hydrocarbon (PAHs) substances. [vc_empty_space][/vc_column][/vc_row][vc_row full_width=”stretch_row” background_position=”center bottom” css=”.vc_custom_1535551438725{background-color: #4e4e4e !important;}”][vc_column][vc_empty_space][vc_column_text]

GET SOCIAL & STAY CONNECTED #XCELWETSUITS

[/vc_column_text][vc_row_inner background_position=”center center”][vc_column_inner width=”1/3″][/vc_column_inner][vc_column_inner width=”1/3″][nitro_social size=”large” icon_color=”#ffffff” social_custom_id=”nitro_custom_css_2130209948″ facebook=”https://www.facebook.com/xceleurope/” instagram=”https://www.instagram.com/xceleurope/” youtube=”https://www.youtube.com/user/XcelWetsuits”][/vc_column_inner][vc_column_inner width=”1/3″][/vc_column_inner][/vc_row_inner][vc_raw_html]JTNDZGl2JTIwaWQlM0QlMjJtY19lbWJlZF9zaWdudXAlMjIlM0UlM0Nmb3JtJTIwaWQlM0QlMjJtYy1lbWJlZGRlZC1zdWJzY3JpYmUtZm9ybSUyMiUyMGNsYXNzJTNEJTIydmFsaWRhdGUlMjIlMjBhY3Rpb24lM0QlMjJodHRwcyUzQSUyRiUyRnhjZWx3ZXRzdWl0cy51czEzLmxpc3QtbWFuYWdlLmNvbSUyRnN1YnNjcmliZSUyRnBvc3QlM0Z1JTNEOWYxYzI4ZTZhMDNhNjY0YWJkMjVhZGM5MyUyNmFtcCUzQmlkJTNEMDkyYjg2N2U3ZiUyMiUyMG1ldGhvZCUzRCUyMnBvc3QlMjIlMjBuYW1lJTNEJTIybWMtZW1iZWRkZWQtc3Vic2NyaWJlLWZvcm0lMjIlMjBub3ZhbGlkYXRlJTNEJTIyJTIyJTIwdGFyZ2V0JTNEJTIyX2JsYW5rJTIyJTNFJTBBJTNDZGl2JTIwaWQlM0QlMjJtY19lbWJlZF9zaWdudXBfc2Nyb2xsJTIyJTNFJTNDbGFiZWwlMjBmb3IlM0QlMjJtY2UtRU1BSUwlMjIlM0VTdWJzY3JpYmUlMjB0byUyMG91ciUyMG1haWxpbmclMjBsaXN0JTNDJTJGbGFiZWwlM0UlMEElM0NpbnB1dCUyMGlkJTNEJTIybWNlLUVNQUlMJTIyJTIwY2xhc3MlM0QlMjJlbWFpbCUyMiUyMG5hbWUlM0QlMjJFTUFJTCUyMiUyMHJlcXVpcmVkJTNEJTIyJTIyJTIwdHlwZSUzRCUyMmVtYWlsJTIyJTIwdmFsdWUlM0QlMjIlMjIlMjBwbGFjZWhvbGRlciUzRCUyMmVtYWlsJTIwYWRkcmVzcyUyMiUyMCUyRiUzRSUwQSUzQyUyMS0tJTIwcmVhbCUyMHBlb3BsZSUyMHNob3VsZCUyMG5vdCUyMGZpbGwlMjB0aGlzJTIwaW4lMjBhbmQlMjBleHBlY3QlMjBnb29kJTIwdGhpbmdzJTIwLSUyMGRvJTIwbm90JTIwcmVtb3ZlJTIwdGhpcyUyMG9yJTIwcmlzayUyMGZvcm0lMjBib3QlMjBzaWdudXBzLS0lM0UlMEElM0NkaXYlMjBzdHlsZSUzRCUyMnBvc2l0aW9uJTNBJTIwYWJzb2x1dGUlM0IlMjBsZWZ0JTNBJTIwLTIwMDBweCUzQiUyMiUyMGFyaWEtaGlkZGVuJTNEJTIydHJ1ZSUyMiUzRSUzQ2lucHV0JTIwdGFiaW5kZXglM0QlMjItMSUyMiUyMG5hbWUlM0QlMjJiXzlmMWMyOGU2YTAzYTY2NGFiZDI1YWRjOTNfMDkyYjg2N2U3ZiUyMiUyMHR5cGUlM0QlMjJ0ZXh0JTIyJTIwdmFsdWUlM0QlMjIlMjIlMjAlMkYlM0UlM0MlMkZkaXYlM0UlMEElM0NkaXYlMjBjbGFzcyUzRCUyMmNsZWFyJTIyJTNFJTNDaW5wdXQlMjBpZCUzRCUyMm1jLWVtYmVkZGVkLXN1YnNjcmliZSUyMiUyMGNsYXNzJTNEJTIyYnV0dG9uJTIyJTIwbmFtZSUzRCUyMnN1YnNjcmliZSUyMiUyMHR5cGUlM0QlMjJzdWJtaXQlMjIlMjB2YWx1ZSUzRCUyMlN1YnNjcmliZSUyMiUyMCUyRiUzRSUzQyUyRmRpdiUzRSUwQSUzQyUyRmRpdiUzRSUwQSUzQyUyRmZvcm0lM0UlM0MlMkZkaXYlM0U=[/vc_raw_html][vc_empty_space][/vc_column][/vc_row][vc_row][vc_column] SHOP MENS SHOP WOMENS SHOP KIDS SHOP BOOTS SHOP GLOVES SHOP SUMMER SHOP WINTER [/vc_column][/vc_row]

[vc_row][vc_column][vc_empty_space height=”100″][vc_column_text css=””]Please browse our most frequently asked questions. If you cannot find the answer you are looking for, please contact us by email using the sign-up form below.

We do not have a physical shop or public showroom, so we are unable to meet customers without a prior appointment.

We are reachable by phone at (+44) 01752 330772 during regular working hours, Monday through Friday, 9:00 a.m. to 5:00 p.m.

Please direct post to – Xcel Europe, Daniel Surf, Unit 13, Language South Road, Plymouth PL7 5FL, United Kingdom

Email: [email protected][/vc_column_text][vc_empty_space height=”100″][/vc_column][/vc_row][vc_row full_width=”stretch_row_content_no_spaces”][vc_column] SHOP MENS SHOP WOMENS SHOP KIDS SHOP BOOTS SHOP GLOVES SHOP SUMMER SHOP WINTER [/vc_column][/vc_row]