Winnerwell — store policies

We offer FREE Next Day Shipping on orders over £100 to mainland UK addresses. Orders under £100 will be charged £6.99 delivery, these will be shipped via a Next Day Delivery service.

We use DPD, Royal Mail or UPS as our couriers. Heavier items (over 25kg) will be sent with UPS. Smaller lighter items will be sent via DPD or Royal Mail.

All goods ordered before 1pm will be dispatched the same day. Our regular deliveries are made Mon- Fri between 08:00 and 19:00 (except during public holidays).

Once the order is dispatched you will be sent an email with the tracking number for your consignment. For most UK addresses we will often deliver the next day, however, our service is not a guaranteed next day delivery service and we are not responsible for any delays incurred by our couriers. Orders placed between Monday and Thursday @ 1pm should be delivered within 48 hours of your order being placed.

If you are ordering over the weekend, your first potential delivery day will be the following Tuesday. (Wednesday after Bank Holidays)

Carriage for orders exported from the United Kingdom is inclusive of import duties and taxes in the country of receipt. Orders returned to the UK will be refunded less the cost of return shipping.

You may wish to cancel an order with us within the 30-day cooling off period. If this is the case, we will refund you in full once your order has been returned to us in the same condition it was sent to you in.

Please note we do not offer a free returns service, you are required to pay for any unwanted returns. Please contact us at [email protected] for a return address and returns form. We are unable to process any returns if this information is not included with the items being returned. There is a 10% restocking fee.

Before returning your purchase, please ensure the goods are in the same condition as they were originally sent in and in the original packaging. Unwanted products must be returned in a fully resaleable condition, which includes being in the original, unmarked and undamaged packaging. The product must not have been used or assembled in any way. We do not accept responsibility for items lost or damaged in transit back to us. We strongly advise that goods are returned using a trackable service and that you retain your proof of postage so you are able to claim from your courier in the rare event of any loss or damage.

Winnerwell UK retains the right to refuse a refund on any item deemed to be in an unsaleable condition. If the items are not returned in resaleable condition we reserve the right to reduce the refund amount at our discretion if the product shows signs of use. Alternatively, the item will be returned back to you.

If the item has been returned in the condition it was sent out, we will issue a full refund to your original payment method. This will exclude any shipping costs.

If the Item you are sending back is faulty, please email us and attach photos showing any potential fault. We will get back to you as soon as possible to resolve this.

If returns are sent back due to a manufacturing fault or defect and we have received the item, it will be fully inspected it and checked for the reported fault or defect.

Once fully inspected by our returns department, providing that the product has not been damaged, we will then offer a replacement, repair or issue a full refund.

You will not be entitled to a refund if the items are accidentally damaged, misused, abused, amendments have been made, or it has been used in a manner for which it was not intended.

Customer support is very important to us and we will do our utmost to sort out any problems however like any warranty it is not an insurance against damage caused by nature e.g. storms or high winds. Our warranty does not cover against damage or accidental damage either.

As a consumer, we understand that you have legal rights in relation to products that are faulty or not as described and nothing in these terms will affect these legal rights.

Please contact us regarding any returns by email or telephone.

We are happy to accept any return if the item has not been used and it is with its original and undamaged box.

• The box, foam inserts and instructions are part of the product and all should be returned as they arrived.
• Please do not apply tape directly to the box.
• Please do not send the item back without its original box.
• Securely pack the branded box in a cardboard box so it is secure in transit.
• Stick the return label on the packaging not on the box of the item.
• Important note: we will refuse all or part of the refund if the item or its original box are not returned in their original condition as they were received.

To start a return, please email us at [email protected]

ACCEPTANCE OF TERMS

Your access to and use of Winnerwell Uk (www.winnerwell.co.uk) (“the Website”) is subject exclusively to these Terms and Conditions. You will not use the Website for any purpose that is unlawful or prohibited by these Terms and Conditions. By using the Website you are fully accepting the terms, conditions and disclaimers contained in this notice. If you do not accept these Terms and Conditions you must immediately stop using the Website.

Pricing

For UK orders, All prices are quoted including VAT and excluding shipping. Shipping or postage is calculated automatically and added to the order.

For international orders, prices displayed exclude UK VAT & are inclusive of import tax & duties in the country of receipt. International shipping costs are automatically calculated & added to the order in the basket.

Our shipping costs are also provided (England and Wales only) as a document on this site with the exception of “Bulk shipping costs” where you will need to contact us.

The Company reserves the right to change prices without notice and, in the unlikely event of an error, to amend orders that include the incorrect price. If you do not wish to accept the amended price order you will have the option to cancel that order and will be refunded.

Delivery

We offer a speedy delivery service. Please enquire in the comment box before completing your order.

No allowance for loss or damages can be made unless the carriers and ourselves re advised within 3 days of receipt.

Security

Your security is very important to us. All payments processed on the site are via an approved and secure payment gateway. Winnerwell UK does not obtain or store your credit card information anywhere on this website.

Loss and Damage

No allowance for loss, damage or faulty goods can be made unless the carriers and ourselves are advised within 3 days of receipt and the carriers note has been signed for as damaged.

Klarna

Klarna

In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna:

• Pay in 3
• Pay Later

Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarnas privacy statement.

Inspired by the Winnerwell founders’ travels and experiences in Scandinavia, they applied their expertise in stainless steel fabrication and titanium, to design and craft a premium line of portable wood-burning stoves.

Ideal for heating and cooking in stove-compatible tents, tepees, scout shelters and external camping enclosures, the Winnerwell range of stoves is designed to deliver comfort, heat-efficiency and safety within the most coldest weather conditions, throughout the world.

Perfect for hikers, explorers, cross-country travellers and campers’, Winnerwell equipment is available in two distinct materials: precision crafted 304-Grade stainless steel and heat-resistant titanium.

Winnerwell stoves are built to heat your shelter, dry your gear and cook your food – all with safety at the foundation. Our range includes The Backpack, The Nomad, The Woodlander, BBQ Smokers and our Titanium stoves.

Our range also includes cooking accessories, fireproof mats, safety equipment, ovens, water tanks, flue exits, flue pipes, bend pipes, firepits, accessory tables and create-your-own stove solution packages.

Winnerwell International is a team of designers and fabricators based in Qingdao, China. Inspired by their travels in Scandinavia, they applied their expertise in stainless steel fabrication to design and build the premier line of portable wood-burning stoves and accessories.

If you need any more information please contact us via Telephone 01234 740327 or email us at [email protected], our experienced and knowledgeable team will be more than happy to help!

Canvas Tent Shop is proud to be the official UK distributor for Winnerwell Stoves and accessories.

Please email us or use one of the contact methods below:

LET’S HAVE A CHAT!

+44(0)1234 740327

ADDRESS

Winnerwell UK

Arqadia House

2 Wolseley Road

Kempston

MK42 7AD

WORK TIME

Monday – Friday 8.30am – 4:30pm

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