The Hanger Store — store policies

Delivery &
Returns

Delivery & Returns

Standard UK Delivery – how long and how much?

Standard delivery is free within the majority of Mainland UK. However regional surcharges may apply for the some areas of Scotland, Northern Ireland and the Isle of Wight, Scilly & Man

Orders received by 11am on Monday to Friday will normally be despatched that day. Orders received over the weekend and bank holidays will normally be despatched on the next working day.  Please allow 3 – 4 working days for delivery (to upgrade, see below).

We normally send by FedEx or Royal Mail; except for 8 or more full boxes, which are usually sent on a pallet.

Can I upgrade to get faster delivery?

Yes.

– Most parcels and packages: upgrade by choosing Next Working Day Delivery at the Checkout.  Please note that Next Day Delivery is not guaranteed, but arrives the next working day between 7am and 5:30pm in over 95% of cases.

We also offer next day by 9am, 10am or 12 noon services and Saturday delivery in mainland UK at an extra charge. Please contact us on 01245 253434 or by e-mail [email protected] for the cost.

What about delivery outside mainland UK and abroad?

We can deliver anywhere in the world. Here are some of our standard charges for common destinations – please phone us on +44 (0)1245 253434 to pay.

Returns

What if my goods arrive damaged?

In this unlikely event, please contact us as soon as possible and within 28 days of delivery at the latest. We will arrange collection. Provided the damage has not occurred through the action or negligence of the purchaser, we will refund in full or replace your goods.

What if I change my mind and want to send the products back?

It’s important to us that our products match your expectations or more. So if you’re not happy with them or change your mind, we will take them back and refund the cost of the goods, provided:

– The goods are returned within 28 days of delivery
– In our opinion, they are unused, unassembled, undamaged and capable of reselling
– They are in their original packaging.

Before returning any products, please contact our sales team on +44 (0)1245 253434 or e-mail [email protected] so that we can expect the return.

Please note:

– You will need to pay the cost of returning the goods (unless they are faulty or wrongly delivered)
– Bespoke, printed or personalized products are excluded
– In the case of a part return, any discount related to the size of the original order will be recalculated.

TERMS & CONDITIONS OF SALE

 1.DEFINITIONS

1.1 ‘The Seller’ or ‘we’ or ‘us’ means The Hanger Store which is a division of Curry’s Distribution Co. Ltd. (Registered Office:  18 Baynes Place, Off Waterhouse Lane, Chelmsford, Essex  CM1 2QX Company Registration No. 369797)

1.2 ‘The Purchaser’ or ‘you’ means the Customer, the person who accepts a quotation from us for the sale of goods by using this website

1.3 ‘Products’ means the goods which we supply in accordance with these conditions.

1.4 ‘Conditions’ means the terms and conditions of sale set out in this document.

2.FORMATION OF CONTRACT

2.1 These Terms & Conditions form the contract between the Seller and the Purchaser. By ticking the terms and conditions box when placing an order, the Purchaser agrees to be bound by our terms and conditions. Any other terms proposed by the Purchaser are excluded.

2.2 If the Purchaser wishes to change anything in the terms and conditions, the request must be made in writing. The Seller will inform the Purchaser whether it is willing to agree to the change and, if so, what will be the impact on the price and delivery date. The Purchaser must notify the Seller in writing within 7 days if these changes are accepted and if so, the price and delivery date will be adjusted by the Seller. The Seller will not proceed with the change until this notice is received.

2.3 A request to reduce the quantity of Products ordered will not result in a price reduction unless otherwise agreed in writing by the Seller.  

3.PRICE & PAYMENT

3.1 Payment must be made when the order is placed, prior to the receipt of goods, by credit/debit card, BACS or Paypal.

3.2 If for any reason delivery is made before payment, payment is due within 14 days of the date of each invoice.

3.3 The Seller reserves the right to charge interest on any overdue payment at in accordance with the Late Payment of Commercial Debts (Interest) Act.

3.4 All prices quoted include of VAT. The Seller reserves the right to alter prices at any time without prior notice.

4.DELIVERY

4.1 The prices of products quoted on this website include standard delivery. Further options are available for faster delivery at additional cost.

4.2 Shipping costs and terms are shown in the Delivery tab on the homepage of this website.

4.3 All delivery dates and times given by the Seller are given in good faith but dates are not guaranteed and the Seller will not be liable to the Purchaser for any delay in delivery.

4.4 If the Purchaser wishes to collect the goods himself, he may do so, by appointment with the Seller. The Seller will notify the Purchaser when the Products are ready for delivery.

4.5 Delivery will occur when the Purchaser collects (or arranges collection) of the Products from the Seller’s premises or when the Seller delivers the goods to the delivery address indicated by the Purchaser when placing the order.

 5.OWNERSHIP & RISK

5.1 The risk of loss or damage to the Products passes to the Purchaser upon delivery or collection or 7 days after the Seller has notified the Purchaser that the Products are ready for collection at its premises, if the Purchaser has not collected them by then.

5.2 Ownership in the Products will remain with the Seller until payment in full of all amounts due from the Purchaser have been received by the Seller.  

 6.WARRANTY & LIABILITY

6.1 The Seller will exercise reasonable skill and care in the manufacture or preparation of Products (where applicable).

6.2 Any defects should be notified within one month of delivery and the defective Product returned to the Seller at the Purchaser’s expense.

6.3 If the Seller accepts that the defect is due to faulty workmanship or materials, the Seller will have the option either to repair, replace the defective Product or reimburse the Purchaser for the value of the defective goods.

6.4 Where the Seller chooses to reimburse the Purchaser, the value of the reimbursement shall be limited to the value of the goods. Where some but not all of the goods are defective, the reimbursement shall be limited to the proportion of the overall price that relates to the defective goods.

6.5 The Purchaser’s liability in respect of loss or damage to products shall not exceed the invoice value of the products. It does not extend to consequential or indirect damage or loss, loss of business or loss to third parties.

6.6 The warranty given above will not apply to defects which are due to: fair wear and tear, accidental damage or failure by the Purchaser to adhere to the Seller’s recommendations.

 7.RETURNS

7.1 Products (other than faulty products, for which see above) may only be returned at our discretion. Please contact the Hanger Store by e-mail to discuss before returning them.

7.2 To be accepted, any returned item must be still in its original packing, be in an unused unassembled undamaged condition and in the seller’s opinion capable of resale.

7.3 Goods must also be returned to the Seller’s warehouse within 28 days of delivery.

7.4 Bespoke, printed or personalized products are excluded from this returns policy.

 8.FORCE MAJEURE

The Seller will not have any liability to the Purchaser if prevented from performing the Contract on account of force majeure which includes, but is not limited to severe weather conditions, war, terrorism, strikes or difficulty in obtaining materials and labour. In any of these circumstances, the Seller reserves the right to cancel or delay the order.

 9.INTELLECTUAL PROPERTY

All designs and intellectual property rights in Products are and will remain the sole property of the Seller, except where designs are supplied by the Purchaser specifically for inclusion within the Product. Under no circumstances will the Purchaser copy or make use of any of the Seller’s designs and other intellectual property rights.

 

10.PURCHASER DEFAULT

If the Purchaser (a) commits a breach of contract, or (b) fails to make a payment on the due date, or (c) becomes insolvent or has a receiver or liquidator appointed then, in any such case, the Seller shall be entitled to cancel the contract and repossess any Products for which payment has not been received in full.

 

11.LAW & DISPUTES

The contract between Seller and Purchaser is governed by English law. Any dispute which cannot be settled amicably will be referred to mediation at the request of either party. CEDR (the Centre for Effective Dispute Resolution) will arrange the mediation. Any dispute that is not settled will be resolved in the English courts.

About The Hanger Store

Who We Are

The Hanger Store is the on-line brand of CDC, who have been successfully supplying the fashion industry since 1987. We specialise in coat hangers and display products. We have our own proprietary products produced in the UK and also use a variety of manufacturers across the world to import and distribute across the UK, Europe and globally.

What's Special About Us

We hold the largest stock of wooden hangers in the UK. For instance, we stock over 20 types of natural wooden hangers alone, so can normally despatch them on the day you order. And we can personalise them by printing, in our in-house print facility.

We also stock a huge range of plastic, metal, velvet and satin padded hangers, plus clothes rails, garment covers, tagging products, wardrobe storage and other display products – so whatever you need, we’re likely to have it.

In addition to our huge stock range, CDC specialise in supplying bespoke and premium hangers for customers’ specific requirements so, whatever your needs, please don’t hesitate to contact us.

Who We Work With

Here’s a selection of the fashion brands and retailers we are proud to work with:

However, since opening our ‘hangers for the home’ business in 2014, our hangers have been available in a range of pack sizes. So now we work with everyone who wants high-quality, inspiring hangers and display goods at a good price. This includes home customers, offices, hospitality venues and hotels, boutiques, shopfitters, clothing retailers of all sizes and fashion brands.

Where We Come From

Like many good UK companies, we have grown from humble beginnings by focussing on good customer service and by expanding our range of products in line with our customers’ needs and potential new markets. Founded in 1987 by our MD Phil Curry, we‘ve grown steadily over the years and today we employ a team of 25 people. We aim to retain the ethos of an approachable, personalised family business, whilst also expanding our specialist skill base and our global reach, so that we can service the needs of our large corporate customers.

Contact The Hanger Store

Office Hours
Mon- Fri   09:00am – 17:00pm

Phone: +44 (0)1245 253434 ;          E-mail: [email protected]

Frequently Asked Questions

Can I have my logo printed on my hangers?

Yes – we can print on most hangers.  We have our own in-house print room, which means we can normally turn orders round in 2 – 3 weeks.  Typically, a single colour costs £70 + VAT for printing up to 500 hangers, plus £75 for a plate if we haven’t printed your logo before.  Click on this link for more details.

If I order now, when will my products arrive?

If we receive your order by 11am, assuming the products are in stock, we will normally despatch that day.   Please allow 3 – 4 working days for delivery, though if you are ordering full box quantities we aim to get your goods to you the next working day or (for pallets) within 2 working days.

Usually 8 or more full boxes will be sent on a pallet – otherwise we normally use Parcelforce or Secured Mail.  You will get the tracking number of your consignment automatically, so that you can monitor progress.

I’ve changed my mind about my purchase. Can I send it back?

It’s important to us that our products match your expectations or more.  So, if you’re not happy with them or change your mind, we will take them back and refund the cost of the goods, provided:

–    The goods are returned within 28 days of delivery

–    In our opinion, they are unused, unassembled, undamaged and capable of reselling

–    They are in their original packaging.

Before returning any products, please contact our sales team (on +44 (0)1245 253434, e-mail:  [email protected] or use the Contact Us form) so that we can expect the return.

Please note:

–    You will need to pay the cost of returning the goods (unless they are faulty or wrongly delivered)

–    Bespoke, printed or personalized products are excluded

–    In the case of a part return, any discount related to the size of the original order will be recalculated.

If your goods were to arrive damaged, please contact us as soon as possible and within 28 days of delivery at the latest.  We will arrange collection.  Provided the damage has not occurred through the action or negligence of the purchaser, we will refund in full or replace your goods.

I want to place a large order. Can I get a special price?

Yes.  If you’re ordering well above the biggest pack size shown, please contact us (on +44 (0)1245 253434, e-mail:  [email protected] or use the Contact Us form) and we will quote the best price we can offer for that quantity.

Can I collect my order myself?

Yes.  Our UK distribution centre is in Chelmsford, Essex, CM1 2QX (approx. 30 miles north-east of London) – see the Contact Us page for our full address.  Please phone or e-mail before you come so that we can check the stock and make sure that warehouse staff will be free to serve you when you arrive.

I’d like to see the hanger before I confirm the purchase. Is this possible?

Yes.  You can either buy the smallest pack size first before placing the full order.  Or, if are considering a big order, we will happily send you a free sample – just contact us with your name and address and the SKU of the hanger(s) you are considering.

I need advice about the best hangers for my requirements. Can you help?

Certainly! With 30 years of experience and a very wide range of different hanger types, we are ideally placed to go through the options with you and make sure your money is well spent.  Just contact us (on +44 (0)1245 253434, e-mail:  [email protected] or use the Contact Us form).  We’d love to help, especially if it means talking about hangers!

Contact Us

Contact Information

18 Baynes Place,
Off Waterhouse Lane,
Chelmsford,
Essex,
CM1 2QX

Telephone: 01245 253 434

Email: [email protected]

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