The Colour Forge — store policies
Please read this store's delivery, returns and other policies before ordering. They apply to the products you buy from The Colour Forge; questions and refunds are still handled through All in Here customer service.
Delivery terms on All in Here: Delivered by The Colour Forge. Delivery is available to addresses in the United Kingdom. Minimum order £33; free delivery from £72, otherwise £4. Dispatch time depends on The Colour Forge.
The policies below are copied from The Colour Forge's own website. Where they quote a different delivery charge, free-delivery threshold, minimum order or delivery time, the terms above apply to orders placed on All in Here.
Delivery policyReturns & refundsAbout the store
Shipping Information
Terms that apply on this marketplace: Delivered by The Colour Forge. Delivery is available to addresses in the United Kingdom. Minimum order £33; free delivery from £72, otherwise £4. Dispatch time depends on The Colour Forge.
We pride ourselves on fast, efficient and cost-effective shipping options. Our shipping is either Free, or flat rate. No increases based on your purchasing, even on bulky items.
We typically use DPD for our courier shipments including aerosol shipments. If you have any questions about shipping please contact us and we will be happy to help.
Please note, DPD typically deliver Monday to Friday. They make deliveries on Saturdays where possible, however UK customers may select a Saturday delivery option to ensure delivery on the day.
All parcels are sent on tracked services with updates provided using the phone number and/or email address provided on your order.
Our international shipping is sent as Delivery Duties Paid, this means there are no additional charges once you have made your purchase. Your parcel should typically arrive in the timeframes outlined below:
| Zone Name | Service name | Provider | Total Charge | Aerosols | Free Threshold | Minimum Order |
| United Kingdom (UK) | DPD Next Day | DPD Classic | £3.99 | 12 Max | £60.00 | – |
| DPD Saturday | DPD Saturday | £8.00 | 12 Max | £100.00 | – | |
| UK – Isle of Man | DPD (2 day) | DPD Classic | £12.00 | – | £100.00 | – |
| UK – Northern Ireland | DPD (2 day) | DPD Classic | £12.00 | – | £100.00 | – |
| Scottish Islands & Highlands | DPD (2 day) | DPD Classic | £12.00 | – | £100.00 | – |
| Austria | DPD (3 day) | DPD Classic | £20.00 | 12 Max | £130.00 | – |
| Belgium | DPD (3 day) | DPD Classic | £20.00 | 12 Max | £130.00 | £150.00 |
| Denmark | DPD (4 day) | DPD Classic | £20.00 | 12 Max | £130.00 | £150.00 |
| Finland | DPD (2 day) | DPD Classic | £30.00 | – | £180.00 | £150.00 |
| France | DPD (3 day) | DPD Classic | £20.00 | – | £130.00 | – |
| Germany | DPD (3 day) | DPD Classic | £20.00 | 12 Max | £130.00 | – |
| Ireland | DPD (2 day) | DPD Classic | £14.00 | – | £100.00 | – |
| Italy | DPD (2 day) | DPD Classic | £20.00 | – | £130.00 | – |
| Lithuania | DPD (2 day) | DPD Classic | £20.00 | – | £130.00 | £150.00 |
| Luxemobourg | DPD (2 day) | DPD Classic | £20.00 | 12 Max | £130.00 | £150.00 |
| Netherlands | DPD (2 day) | DPD Classic | £20.00 | 12 Max | £130.00 | – |
| Norway | DPD (2 day) | DPD Classic | £50.00 | – | – | £150.00 |
| Poland | DPD (2 day) | DPD Classic | £20.00 | – | £130.00 | £150.00 |
| Spain | DPD (2 day) | DPD Classic | £20.00 | 12 Max | £130.00 | – |
| Sweden | DPD (2 day) | DPD Classic | £20.00 | – | £130.00 | £150.00 |
| Switzerland | DPD (2 day) | DPD Classic | £40.00 | – | – | £150.00 |
For any queries relating to shipping please contact us.
Last updated 10 Nov 2026Source
Refund and Returns Policy
Overview
Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Consumables (any product which once opened begins to cure) such as glue, green stuff and paint cannot be returned without prior agreement.
Additional non-refundable items:
- Gift cards
- Downloadable products
To complete your return, we require a receipt or proof of purchase.
There are certain situations where only partial refunds are granted but these will be agreed in advance.
Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
Sale items
Sale items will only be refunded at their sale price, any refunded items which provide a promotional item will also require the promotional item to be returned to be accepted.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item please contact us and we will work with yuo to make the necessary arrangements.
Shipping returns
To return your product, you should mail your product to:
The Colour Forge
35 Walker Street
Sheffield
S3 8GZ
You will be responsible for paying for your own shipping costs for returning your item unless otherwise agree. Shipping costs are non-refundable. If you receive a refund, the cost of original shipping will be deducted from your refund.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We are unable to accept liability for lost or damaged returns.
Last updated 10 Nov 2026Source
About Us
About Us
We are The Colour Forge. A British company created in 2020 with one simple objective: To supply high-quality hobby products that don’t break the bank.
Frustrated by the lack of choice and availability of quality hobby supplies, we changed the way products are brought to hobbyists. As a team of enthusiastic nerds, we are driven to source, manufacture, and supply high-quality products that we use in our own personal projects. If it doesn’t live on our hobby bench, it doesn’t make it into our range. It’s as simple as that!
Our Hugely Popular Spray Primers
As hobbyists, we put a ton of time and effort into our hobby projects, spending hour upon hour to make them stand out on the tabletop.
A good quality spray primer is such an important foundation for painting miniatures. But for years, the choice was between affordability and quality, with a lack of availability thrown in for good measure.
At The Colour Forge, we made it our goal to end this frustration with the launch of our Core Range of spray primers.
Browse Our Core RangeDeciding which spray primer to use should be the easiest choice in your project. It should be:
- Available in a wide selection of colours, which are easy to use on your project.
- Give you solid coverage, preserving all the details of the miniature.
- Come in cans large enough to complete your project.
- And of course, be affordable.
The vast majority of our primers are colour-matched to Citadel’s acrylic pot paints (not their spray paints), enabling you to choose a primer to perfectly match your colour scheme, making painting incredibly quick and easy.
In 2024, we introduced the Signature Series, and we expanded the number of primers we offer while working in collaboration with 8 of the UK’s top content creators. Each creator came to us with a unique colour, chosen by them, with a specific purpose in mind. And every can of Signature Series that’s purchased continues to directly support those creators.
In 2026 we released our latest Core Range Expansion, with 8 additional cans, further expanding our colours and technical sprays, making it easier than ever before to find the perfect spray primer for your projects.
Browse Our Signature SeriesOur entire range of primers now stands at:
- 35 Matt Finish Coloured Spray Primers
- 3 Metallic Spray Primers
- 2 Matt Varnish Technical Spray
We also have an ever-expanding range of hobby products, including brushes, basing materials, magnets, adhesives, and MDF terrain.
Our wider hobby range has the same level of obsessive, detail-oriented search for perfection that has made our spray primers so successful.
We hope you join us on our journey as we work to become the home of hobby supplies in our community.
Become A StockistLast updated 10 Nov 2026Source
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