Snug Scent — store policies

Updated 01/07/2026

Due to new EU import tax of €3 per item category, we have suspended shipments to EU until we asses the situation. Please accept our appologies for the inconvenience.

We aim to dispatch all orders within 2 business days (on Mondays, Wednesdays and Fridays)*. The cut-off time for orders placed on the dispatch day is 15:00. Orders placed after 15:00 on the dispatch date will be dispatched the next dispatch day.

Before dispatching the order, we will carefully inspect every product and pack it to ensure your order arrives in mint condition.

Shipping labels are created automatically according to the details provided by the customer. The customer is responsible for providing a valid and accurate shipping address. Snug Scent will not check the delivery address and postcode. If the package is lost due to wrong delivery details, Snug Scent will not refund or compensate for the loss in any way.

If the address is missing information and the system is unable to create a shipping label automatically, we will attempt to contact the customer and obtain the correct/full address.

We take no responsibility for delays caused by incorrect delivery information.

* Business Day – Monday to Friday (excluding bank holidays) 08:00 to 17:00.

UK (incl. Isles of Scilly, Channel Islands and Isle of Man) DELIVERY TIMES AND PRICES

Free (Royal Mail Tracked 48) – Free for orders over £60 (after discounts, coupons and other promotions)

Royal Mail Tracked 48 (Expected to deliver within 2-3 Days)* – £4.50

Royal Mail Tracked 24 (Expected to deliver within 1-2 Days)* – £5.40.

* We dispatch orders on Mondays, Wednesdays and Fridays. The estimated delivery date is available at the top of all the pages and on the checkout page for different options.

EUROPE DELIVERY TIMES AND PRICES

Shipping to the Europe price depends on the EU zone and total cart weight:

• Europe Zone 1:
  • Ireland, Germany, Denmark, France, Monaco:
    • £8.33
• Europe Zone 2:
  • Austria, Latvia, Azores, Lithuania, Balaeric Islands, Luxembourg, Belgium, Madeira, Bulgaria, Malta, Canary Islands, Netherlands, Croatia, Poland, Cyprus, Portugal, Czech Republic, Romania, Estonia, Slovakia, Finland, Slovenia, Greece, Spain, Hungary, Sweden, Italy, Iceland:
    • £9.33

All orders are shipped using Tracked International service. Expected delivery time is 4-5 Business Days*

All services are subject to overrides due to events out of our control. Delivery time does not include dispatch time.

Some larger orders may require a signature upon arrival. Additionally, we may send larger orders via a courier service with varying lead times.

We keep the right to change the courier or service without notice, as long as delivery terms and times meet our obligations to our customers.

SAFE PLACE

The customer can specify a safe place for the parcel in case no one is available to accept it at the address. By specifying the safe place, the customer agrees to take full responsibility if the parcel is stolen.

By not specifying the safe place, the customer agrees that standard Royal Mail procedure will be used: https://www.royalmail.com/business/delivery-solutions/safeplace.

LOST PACKAGES

A package sent with any courier can be considered lost if it does not arrive within two weeks after being dispatched.

When the package was lost in transit by the couriers, we will replace the contents of the package or issue a full refund. Replacement or refund will be issued only if ALL of the below are met:

1. Tracking information hasn’t changed for more than 10 business days.

When the courier tracking system indicates that the package was delivered, but it was not received by the customer, please contact us as soon as possible.

RETURNS

Yes, we do accept returns! Head to our Return Policy and find out more.

QUESTIONS

If you have any questions concerning our delivery and return policies, please contact us via contact form in Contact us page.

Last updated: 25/01/2025

Table of contents:

• Need to cancel your order?
• Need to return an item or whole order?
  • Returning an unwanted item?
  • Items Eligible for FREE Return
  • Items Not Eligible for Return
  • What Counts as Unused Item?
  • What Counts as Used Item?
• How to Return Your Item or Order
• Damaged or Faulty Items
• Refund Procedure & Deductions
• QUESTIONS
• DETAILS OF SNUG SCENT

Need to cancel your order?

After placing the order, we provide a 1-hour window to cancel the order Free of charge. To do this, You just need to submit a cancellation form thought our contacts page (https://snugscent.co.uk/contact-snug-scent/).

Orders that have been shipped cannot be cancelled and will have to be returned for a refund.

Need to return an item or whole order?

We understand that sometimes a product may not be the right fit or a change in circumstances might occur. That’s why we’ve made our returns process as simple and hassle-free as possible! Plus, it’s completely free!🌿

Please note that only one free return is available per order. Additional returns for the same order may incur a return shipping fee.

Returning an unwanted item?

Please note that nothing in this Returns Policy affects your statutory rights, including your right to cancel your entire order under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

Items Eligible for FREE Return

You can return the following products, provided they are unused and in their original packaging:

• Reed diffusers
• Candles
• Room sprays
• Essential oil blends
• Car diffusers
• Matches
• Candle care accessories
• Bath & body products (if unopened)
• Skincare products (if unopened)

Items Not Eligible for Return

• Opened bath & body products or skincare items.
• Any product that has been visibly used or altered.

What Counts as an Unused Item?

To ensure a smooth return process, all items must be unused and in their original packaging. Here’s what we mean by “unused” for each product type:

• Candles (including candle refills):
  • The candle has not been lit.
  • The wick remains unburnt and in its original condition.
  • The jar or container is free from any signs of use, and the label is intact.
• Reed Diffusers (including diffuser refills):
  • The diffuser liquid remains at its original volume as when purchased.
  • The reeds remain unused, clean, and unplaced in the diffuser bottle.
  • The bottle and packaging are in pristine condition.
• Room Sprays (including spray refills):
  • The spray nozzle may have been pressed a few times to test the scent, but the majority of the liquid remains at its original level (e.g., at least 95% full).
  • The bottle and packaging are free from stains, scratches, or signs of handling.
• Essential Oil Blends:
  • The bottle seal may be broken, but the oil must remain at its original volume as when purchased.
  • The packaging is undamaged and intact.
• Car Diffusers (including diffuser refills) and Accessories:
  • The bottle seal may be broken, but the oil must remain at its original volume as when purchased.
  • The diffuser device and fibre insert are in their original packaging and have not been used.
• Matches:
  • Matchboxes/bottles are unopened, packaging contains all matches, and strikers show no sign of usage.
• Bath & Body Products / Skincare Products (if unopened):
  • The product’s seal remains intact.
  • There are no signs of handling, leakage, or tampering with the packaging.

What Counts as an Used Item?

An item is considered used if it shows any of the following signs, or any other indication of usage not explicitly listed here:

• Candles:
  • The wick has been lit or burnt.
  • Wax is missing, melted, or has been tampered with.
• Reed Diffusers:
  • The liquid has been reduced, or tampered with.
  • Reeds have been inserted into the diffuser.
• Room Sprays:
  • A significant amount of the liquid has been used, resulting in a noticeable reduction from its original level.
  • The bottle shows signs of extensive handling or damage.
• Essential Oil Blends:
  • The bottle has been opened, and the oil level has reduced below its original amount.
• Car Diffusers and Accessories:
  • The diffuser has been filled, used, or shows signs of tampering.
  • Fibre inserts have been removed from their original packaging or used.
• Matches:
  • Matches are missing or the box has been tampered with.
• Bath & Body Products / Skincare Products:
  • The product’s seal has been broken (for items ineligible for return if opened).
  • The product has been used or tampered with, resulting in any reduction in its original quantity.

How to Return Your Item or Order & Get A Refund

1. Ensure the item is unused and in its original packaging. Please see below what items qualify for returns.
   • If you purchased a set or a gift, it must be returned as a complete set in its original packaging. Partial returns are not eligible for a refund.
2. Within 14 days of receiving the order, fill out our return form, and we’ll send you the pre-paid Royal Mail return label.
3. Securely wrap and ship the package stick on the return label and bring the package to the closes Post Office or Royal Mail Customer Service Point. All returns must be shipped within 14 days of receiving the return label.
4. Refunds will be issued according to our refund procedure below.

We shall not accept returns sent poorly packaged or in an unsuitable condition.

Damaged or Faulty Items

We’re committed to ensuring the highest quality for our products, but we understand that occasionally, an item may arrive damaged or faulty. If this happens:

• Report the Issue Promptly:
  • Please submit a Contact Form by selecting “Damages/Cancellations/Returns” as a subject within 2 business days of receiving the item.
• Our Assessment Process:
  • Once we receive your report, our team will review the details and determine the best course of action.
• Resolution Options:
  • If the item is confirmed to be damaged or faulty (our responsibility), we will offer:
    • A replacement (if available).
    • A full refund to your original payment method.
    • You will not need to return the damaged or faulty item unless requested. If a return is necessary, we will cover all shipping costs.
  • If the item becomes damaged or faulty after use due to the customer’s handling or misuse, we may not be able to offer a replacement or refund. However:
    • If the issue arises after the product has been used for some time, please contact us with details of the problem.
    • These cases will be reviewed individually, and we will work with you to find the best solution.
    • You will not need to return the damaged or faulty item unless requested. If a return is necessary, we may ask you to cover the delivery cost.

Refund Procedure

After we receive and inspect your returned item(s), your refund will be issued to the original payment method within 2 working days.

Refund Deductions

1. If loyalty points earned from a purchase are used before that purchase is refunded, the value of the used points will be deducted from the refund total.
   For example:
   – Original Order: £50 (excluding VAT)
   – Points Earned and Used for next order: 500 Snug Points = £5
   – Final Refund: £45 (excluding VAT)
2. If your order qualified for free shipping by reaching the £60 minimum spend, but your return brings the total below £60, we’ll deduct the cost of standard delivery from your refund.
   For example:
   If your original order total was £62 with free shipping, and you return an item worth £10, your final order total becomes £52. As this no longer qualifies for free shipping, the cheapest delivery charge will be deducted from your refund.
3. We provide one free return label per order. If an incorrect item is returned, the customer will be responsible for the cost of returning that item to them, as well as any additional return postage required to send the correct item back to us.

QUESTIONS

If you have any questions concerning our return policy, please contact us via our Contact us page.

DETAILS OF SNUG SCENT

Snug Scent LTD is a company incorporated in England and Wales with registered number 13117231, and whose registered address is 6 Bramley Rise, Rochester, Kent, ME23SU. Snug Scent LTD operates the website snugscent.co.uk (including any sub-domains). Snug Scent LTD is doing business as Snug Scent, which is registered trademark (reg. no. UK00003581004). You can contact Snug Scent by email a [email protected].

Last updated: 02/01/2021

AGREEMENT TO TERMS

These Terms and Conditions constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you”) and Snug Scent LTD, doing business as Snug Scent (“Snug Scent“, “we”, “us”, or “our”), concerning your access to and use of the snugscent.co.uk website (including any sub-domains, unless expressly excluded by their own terms and conditions) as well as any other media form, media channel, mobile website or mobile application related, linked, or otherwise connected thereto (collectively, the “Site”). You agree that by accessing the Site, you have read, understood, and agreed to be bound by all of these Terms and Conditions. IF YOU DO NOT AGREE WITH ALL OF THESE TERMS AND CONDITIONS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SITE AND YOU MUST DISCONTINUE USE IMMEDIATELY.

Supplemental terms and conditions or documents that may be posted on the Site from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Terms and Conditions at any time and for any reason. We will alert you about any changes by updating the “Last updated” date of these Terms and Conditions, and you waive any right to receive specific notice of each such change. It is your responsibility to periodically review these Terms and Conditions to stay informed of updates. You will be subject to, and will be deemed to have been made aware of and to have accepted, the changes in any revised Terms and Conditions by your continued use of the Site after the date such revised Terms and Conditions are posted.

The information provided on the Site is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Site from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.

The Site is intended for users who are at least 16 years of age. All users who are minors in the jurisdiction in which they reside (generally under the age of 18) must have the permission of, and be directly supervised by, their parent or guardian to use the Site. If you are a minor, you must have your parent or guardian read and agree to these Terms and Conditions prior to you using the Site.

DETAILS OF SNUG SCENT

Snug Scent LTD is a company incorporated in England and Wales with registered number 13117231, and whose registered address is 6 Bramley Rise, Rochester, Kent, ME23SU. Snug Scent LTD operates the website snugscent.co.uk (including any sub-domains). Snug Scent LTD is doing business as Snug Scent, which is registered trademark (reg. no. UK00003581004). You can contact Snug Scent by email a [email protected].

INTELLECTUAL PROPERTY RIGHTS

Unless otherwise indicated, the Site is our proprietary property and all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics on the Site (collectively, the “Content”) and the trademarks, service marks, and logos contained therein (the “Marks”) are owned or controlled by us or licensed to us, and are protected by copyright and trademark laws and various other intellectual property rights and unfair competition laws of the United States, international copyright laws, and international conventions. The Content and the Marks are provided on the Site “AS IS” for your information and personal use only. Except as expressly provided in these Terms and Conditions, no part of the Site and no Content or Marks may be copied, reproduced, aggregated, republished, uploaded, posted, publicly displayed, encoded, translated, transmitted, distributed, sold, licensed, or otherwise exploited for any commercial purpose whatsoever, without our express prior written permission.

Provided that you are eligible to use the Site, you are granted a limited license to access and use the Site and to download or print a copy of any portion of the Content to which you have properly gained access solely for your personal, non-commercial use. We reserve all rights not expressly granted to you in and to the Site, the Content and the Marks.

USER REPRESENTATIONS

By using the Site, you represent and warrant that: (1) all registration information you submit will be true, accurate, current, and complete; (2) you will maintain the accuracy of such information and promptly update such registration information as necessary; (3) you have the legal capacity and you agree to comply with these Terms and Conditions; (4) you are not under the age of 13; (5) you are not a minor in the jurisdiction in which you reside, or if a minor, you have received parental permission to use the Site; (6) you will not access the Site through automated or non-human means, whether through a bot, script or otherwise; (7) you will not use the Site for any illegal or unauthorized purpose; and (8) your use of the Site will not violate any applicable law or regulation.

If you provide any information that is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your account and refuse any and all current or future use of the Site (or any portion thereof).

USER REGISTRATION

You may be required to register with the Site. You agree to keep your password confidential and will be responsible for all use of your account and password. We reserve the right to remove, reclaim, or change a username you select if we determine, in our sole discretion, that such username is inappropriate, obscene, or otherwise objectionable.

PRODUCTS

We make every effort to display as accurately as possible the colors, features, specifications, and details of the products available on the Site. However, we do not guarantee that the colors, features, specifications, and details of the products will be accurate, complete, reliable, current, or free of other errors, and your electronic display may not accurately reflect the actual colors and details of the products. All products are subject to availability, and we cannot guarantee that items will be in stock. We reserve the right to discontinue any products at any time for any reason. Prices for all products are subject to change.

PURCHASES AND PAYMENT

We accept the following forms of payment:

• Visa
• Mastercard
• American Express
• Discover

You agree to provide current, complete, and accurate purchase and account information for all purchases made via the Site. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed. Sales tax will be added to the price of purchases as deemed required by us. We may change prices at any time. All payments shall be in GBP.

You agree to pay all charges at the prices then in effect for your purchases and any applicable shipping fees, and you authorize us to charge your chosen payment provider for any such amounts upon placing your order. If your order is subject to recurring charges, then you consent to our charging your payment method on a recurring basis without requiring your prior approval for each recurring charge, until such time as you cancel the applicable order. We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment.

We reserve the right to refuse any order placed through the Site. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same payment method, and/or orders that use the same billing or shipping address. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.

We reserve the right to refuse any order placed through the Site if system or human error was exploited to gain access to discounts, promotions or any other special pricing options. These restrictions including but not limited to exploitation of user roles, user groups, special offers, discount codes and voucher codes.

CANCELLATION/RETURN/REFUNDS POLICY

Please review our Return Policy posted on the Site prior to making any purchases.

PROHIBITED ACTIVITIES

You may not access or use the Site for any purpose other than that for which we make the Site available. The Site may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by us.

As a user of the Site, you agree not to:

1. Systematically retrieve data or other content from the Site to create or compile, directly or indirectly, a collection, compilation, database, or directory without written permission from us.
2. Make any unauthorized use of the Site, including collecting usernames and/or email addresses of users by electronic or other means for the purpose of sending unsolicited email, or creating user accounts by automated means or under false pretenses.
3. Use a buying agent or purchasing agent to make purchases on the Site.
4. Use the Site to advertise or offer to sell goods and services.
5. Circumvent, disable, or otherwise interfere with security-related features of the Site, including features that prevent or restrict the use or copying of any Content or enforce limitations on the use of the Site and/or the Content contained therein.
6. Engage in unauthorized framing of or linking to the Site.
7. Trick, defraud, or mislead us and other users, especially in any attempt to learn sensitive account information such as user passwords.
8. Make improper use of our support services or submit false reports of abuse or misconduct.
9. Engage in any automated use of the system, such as using scripts to send comments or messages, or using any data mining, robots, or similar data gathering and extraction tools.
10. Interfere with, disrupt, or create an undue burden on the Site or the networks or services connected to the Site.
11. Attempt to impersonate another user or person or use the username of another user.
12. Sell or otherwise transfer your profile.
13. Use any information obtained from the Site in order to harass, abuse, or harm another person.
14. Use the Site as part of any effort to compete with us or otherwise use the Site and/or the Content for any revenue-generating endeavor or commercial enterprise.
15. Decipher, decompile, disassemble, or reverse engineer any of the software comprising or in any way making up a part of the Site.
16. Attempt to bypass any measures of the Site designed to prevent or restrict access to the Site, or any portion of the Site.
17. Harass, annoy, intimidate, or threaten any of our employees or agents engaged in providing any portion of the Site to you.
18. Delete the copyright or other proprietary rights notice from any Content
19. Copy or adapt the Site’s software, including but not limited to Flash, PHP, HTML, JavaScript, or other code.
20. Upload or transmit (or attempt to upload or to transmit) viruses, Trojan horses, or other material, including excessive use of capital letters and spamming (continuous posting of repetitive text), that interferes with any party’s uninterrupted use and enjoyment of the Site or modifies, impairs, disrupts, alters, or interferes with the use, features, functions, operation, or maintenance of the Site.
21. Upload or transmit (or attempt to upload or to transmit) any material that acts as a passive or active information collection or transmission mechanism, including without limitation, clear graphics interchange formats (“gifs”), 1×1 pixels, web bugs, cookies, or other similar devices (sometimes referred to as “spyware” or “passive collection mechanisms” or “pcms”).
22. Except as may be the result of standard search engine or Internet browser usage, use, launch, develop, or distribute any automated system, including without limitation, any spider, robot, cheat utility, scraper, or offline reader that accesses the Site, or using or launching any unauthorized script or other software.
23. Disparage, tarnish, or otherwise harm, in our opinion, us and/or the Site.
24. Use the Site in a manner inconsistent with any applicable laws or regulations.

USER GENERATED CONTRIBUTIONS

The Site may invite you to chat, contribute to, or participate in blogs, message boards, online forums, and other functionality, and may provide you with the opportunity to create, submit, post, display, transmit, perform, publish, distribute, or broadcast content and materials to us or on the Site, including but not limited to text, writings, video, audio, photographs, graphics, comments, suggestions, or personal information or other material (collectively, “Contributions”). Contributions may be viewable by other users of the Site and the Marketplace Offerings and through third-party websites. As such, any Contributions you transmit may be treated as non-confidential and non-proprietary. When you create or make available any Contributions, you thereby represent and warrant that:

1. The creation, distribution, transmission, public display, or performance, and the accessing, downloading, or copying of your Contributions do not and will not infringe the proprietary rights, including but not limited to the copyright, patent, trademark, trade secret, or moral rights of any third party.
2. You are the creator and owner of or have the necessary licenses, rights, consents, releases, and permissions to use and to authorize us, the Site, and other users of the Site to use your Contributions in any manner contemplated by the Site and these Terms and Conditions.
3. You have the written consent, release, and/or permission of each and every identifiable individual person in your Contributions to use the name or likeness of each and every such identifiable individual person to enable inclusion and use of your Contributions in any manner contemplated by the Site and these Terms and Conditions.
4. Your Contributions are not false, inaccurate, or misleading.
5. Your Contributions are not unsolicited or unauthorized advertising, promotional materials, pyramid schemes, chain letters, spam, mass mailings, or other forms of solicitation.
6. Your Contributions are not obscene, lewd, lascivious, filthy, violent, harassing, libelous, slanderous, or otherwise objectionable (as determined by us).
7. Your Contributions do not ridicule, mock, disparage, intimidate, or abuse anyone.
8. Your Contributions are not used to harass or threaten (in the legal sense of those terms) any other person and to promote violence against a specific person or class of people.
9. Your Contributions do not violate any applicable law, regulation, or rule.
10. Your Contributions do not violate the privacy or publicity rights of any third party.
11. Your Contributions do not contain any material that solicits personal information from anyone under the age of 18 or exploits people under the age of 18 in a sexual or violent manner.
12. Your Contributions do not violate any applicable law concerning child pornography, or otherwise intended to protect the health or well-being of minors;
13. Your Contributions do not include any offensive comments that are connected to race, national origin, gender, sexual preference, or physical handicap.
14. Your Contributions do not otherwise violate, or link to material that violates, any provision of these Terms and Conditions, or any applicable law or regulation.

Any use of the Site or the Marketplace Offerings in violation of the foregoing violates these Terms and Conditions and may result in, among other things, termination or suspension of your rights to use the Site and the Marketplace Offerings.

CONTRIBUTION LICENSE

By posting your Contributions to any part of the Site or making Contributions accessible to the Site by linking your account from the Site to any of your social networking accounts, you automatically grant, and you represent and warrant that you have the right to grant, to us an unrestricted, unlimited, irrevocable, perpetual, non-exclusive, transferable, royalty-free, fully-paid, worldwide right, and license to host, use, copy, reproduce, disclose, sell, resell, publish, broadcast, retitle, archive, store, cache, publicly perform, publicly display, reformat, translate, transmit, excerpt (in whole or in part), and distribute such Contributions (including, without limitation, your image and voice) for any purpose, commercial, advertising, or otherwise, and to prepare derivative works of, or incorporate into other works, such Contributions, and grant and authorize sublicenses of the foregoing. The use and distribution may occur in any media formats and through any media channels.

This license will apply to any form, media, or technology now known or hereafter developed, and includes our use of your name, company name, and franchise name, as applicable, and any of the trademarks, service marks, trade names, logos, and personal and commercial images you provide. You waive all moral rights in your Contributions, and you warrant that moral rights have not otherwise been asserted in your Contributions.

We do not assert any ownership over your Contributions. You retain full ownership of all of your Contributions and any intellectual property rights or other proprietary rights associated with your Contributions. We are not liable for any statements or representations in your Contributions provided by you in any area on the Site. You are solely responsible for your Contributions to the Site and you expressly agree to exonerate us from any and all responsibility and to refrain from any legal action against us regarding your Contributions.

We have the right, in our sole and absolute discretion, (1) to edit, redact, or otherwise change any Contributions; (2) to re-categorize any Contributions to place them in more appropriate locations on the Site; and (3) to pre-screen or delete any Contributions at any time and for any reason, without notice. We have no obligation to monitor your Contributions.

GUIDELINES FOR REVIEWS

We may provide you areas on the Site to leave reviews or ratings. When posting a review, you must comply with the following criteria: (1) you should have firsthand experience with the person/entity being reviewed; (2) your reviews should not contain offensive profanity, or abusive, racist, offensive, or hate language; (3) your reviews should not contain discriminatory references based on religion, race, gender, national origin, age, marital status, sexual orientation, or disability; (4) your reviews should not contain references to illegal activity; (5) you should not be affiliated with competitors if posting negative reviews; (6) you should not make any conclusions as to the legality of conduct; (7) you may not post any false or misleading statements; and (8) you may not organize a campaign encouraging others to post reviews, whether positive or negative.

We may accept, reject, or remove reviews in our sole discretion. We have absolutely no obligation to screen reviews or to delete reviews, even if anyone considers reviews objectionable or inaccurate. Reviews are not endorsed by us, and do not necessarily represent our opinions or the views of any of our affiliates or partners. We do not assume liability for any review or for any claims, liabilities, or losses resulting from any review. By posting a review, you hereby grant to us a perpetual, non-exclusive, worldwide, royalty-free, fully-paid, assignable, and sublicensable right and license to reproduce, modify, translate, transmit by any means, display, perform, and/or distribute all content relating to reviews.

SOCIAL MEDIA

As part of the functionality of the Site, you may link your account with online accounts you have with third-party service providers (each such account, a “Third-Party Account”) by either: (1) providing your Third-Party Account login information through the Site; or (2) allowing us to access your Third-Party Account, as is permitted under the applicable terms and conditions that govern your use of each Third-Party Account. You represent and warrant that you are entitled to disclose your Third-Party Account login information to us and/or grant us access to your Third-Party Account, without breach by you of any of the terms and conditions that govern your use of the applicable Third-Party Account, and without obligating us to pay any fees or making us subject to any usage limitations imposed by the third-party service provider of the Third-Party Account. By granting us access to any Third-Party Accounts, you understand that (1) we may access, make available, and store (if applicable) any content that you have provided to and stored in your Third-Party Account (the “Social Network Content”) so that it is available on and through the Site via your account, including without limitation any friend lists and (2) we may submit to and receive from your Third-Party Account additional information to the extent you are notified when you link your account with the Third-Party Account. Depending on the Third-Party Accounts you choose and subject to the privacy settings that you have set in such Third-Party Accounts, personally identifiable information that you post to your Third-Party Accounts may be available on and through your account on the Site. Please note that if a Third-Party Account or associated service becomes unavailable or our access to such Third-Party Account is terminated by the third-party service provider, then Social Network Content may no longer be available on and through the Site. You will have the ability to disable the connection between your account on the Site and your Third-Party Accounts at any time. PLEASE NOTE THAT YOUR RELATIONSHIP WITH THE THIRD-PARTY SERVICE PROVIDERS ASSOCIATED WITH YOUR THIRD-PARTY ACCOUNTS IS GOVERNED SOLELY BY YOUR AGREEMENT(S) WITH SUCH THIRD-PARTY SERVICE PROVIDERS. We make no effort to review any Social Network Content for any purpose, including but not limited to, for accuracy, legality, or non-infringement, and we are not responsible for any Social Network Content. You acknowledge and agree that we may access your email address book associated with a Third-Party Account and your contacts list stored on your mobile device or tablet computer solely for purposes of identifying and informing you of those contacts who have also registered to use the Site. You can deactivate the connection between the Site and your Third-Party Account by contacting us using the contact information below or through your account settings (if applicable). We will attempt to delete any information stored on our servers that was obtained through such Third-Party Account, except the username and profile picture that become associated with your account.

SUBMISSIONS

You acknowledge and agree that any questions, comments, suggestions, ideas, feedback, or other information regarding the Site or the Marketplace Offerings (“Submissions”) provided by you to us are non-confidential and shall become our sole property. We shall own exclusive rights, including all intellectual property rights, and shall be entitled to the unrestricted use and dissemination of these Submissions for any lawful purpose, commercial or otherwise, without acknowledgment or compensation to you. You hereby waive all moral rights to any such Submissions, and you hereby warrant that any such Submissions are original with you or that you have the right to submit such Submissions. You agree there shall be no recourse against us for any alleged or actual infringement or misappropriation of any proprietary right in your Submissions.

THIRD-PARTY WEBSITES AND CONTENT

The Site may contain (or you may be sent via the Site or the Marketplace Offerings) links to other websites (“Third-Party Websites”) as well as articles, photographs, text, graphics, pictures, designs, music, sound, video, information, applications, software, and other content or items belonging to or originating from third parties (“Third-Party Content”). Such Third-Party Websites and Third-Party Content are not investigated, monitored, or checked for accuracy, appropriateness, or completeness by us, and we are not responsible for any Third Party Websites accessed through the Site or any Third-Party Content posted on, available through, or installed from the Site, including the content, accuracy, offensiveness, opinions, reliability, privacy practices, or other policies of or contained in the Third-Party Websites or the Third-Party Content. Inclusion of, linking to, or permitting the use or installation of any Third-Party Websites or any Third-Party Content does not imply approval or endorsement thereof by us. If you decide to leave the Site and access the Third-Party Websites or to use or install any Third-Party Content, you do so at your own risk, and you should be aware these Terms and Conditions no longer govern. You should review the applicable terms and policies, including privacy and data gathering practices, of any website to which you navigate from the Site or relating to any applications you use or install from the Site. Any purchases you make through Third-Party Websites will be through other websites and from other companies, and we take no responsibility whatsoever in relation to such purchases which are exclusively between you and the applicable third party. You agree and acknowledge that we do not endorse the products or services offered on Third-Party Websites and you shall hold us harmless from any harm caused by your purchase of such products or services. Additionally, you shall hold us harmless from any losses sustained by you or harm caused to you relating to or resulting in any way from any Third-Party Content or any contact with Third-Party Websites.

ADVERTISERS

We allow advertisers to display their advertisements and other information in certain areas of the Site, such as sidebar advertisements or banner advertisements. If you are an advertiser, you shall take full responsibility for any advertisements you place on the Site and any services provided on the Site or products sold through those advertisements. Further, as an advertiser, you warrant and represent that you possess all rights and authority to place advertisements on the Site, including, but not limited to, intellectual property rights, publicity rights, and contractual rights. We simply provide the space to place such advertisements, and we have no other relationship with advertisers.

SITE MANAGEMENT

We reserve the right, but not the obligation, to: (1) monitor the Site for violations of these Terms and Conditions; (2) take appropriate legal action against anyone who, in our sole discretion, violates the law or these Terms and Conditions, including without limitation, reporting such user to law enforcement authorities; (3) in our sole discretion and without limitation, refuse, restrict access to, limit the availability of, or disable (to the extent technologically feasible) any of your Contributions or any portion thereof; (4) in our sole discretion and without limitation, notice, or liability, to remove from the Site or otherwise disable all files and content that are excessive in size or are in any way burdensome to our systems; and (5) otherwise manage the Site in a manner designed to protect our rights and property and to facilitate the proper functioning of the Site and the Marketplace Offerings.

PRIVACY POLICY

We care about data privacy and security. Please review our Privacy Policy: https://snugscent.co.uk/privacy-policy. By using the Site or the Marketplace Offerings, you agree to be bound by our Privacy Policy, which is incorporated into these Terms and Conditions. Please be advised the Site and the Marketplace Offerings are hosted in the United Kingdom. If you access the Site or the Marketplace Offerings from any other region of the world with laws or other requirements governing personal data collection, use, or disclosure that differ from applicable laws in the United Kingdom, then through your continued use of the Site, you are transferring your data to the United Kingdom, and you expressly consent to have your data transferred to and processed in the United Kingdom.

COPYRIGHT INFRINGEMENTS

We respect the intellectual property rights of others. If you believe that any material available on or through the Site infringes upon any copyright you own or control, please immediately notify us using the contact information provided below (a “Notification”). A copy of your Notification will be sent to the person who posted or stored the material addressed in the Notification. Please be advised that pursuant to applicable law you may be held liable for damages if you make material misrepresentations in a Notification. Thus, if you are not sure that material located on or linked to by the Site infringes your copyright, you should consider first contacting an attorney.

TERM AND TERMINATION

These Terms and Conditions shall remain in full force and effect while you use the Site. WITHOUT LIMITING ANY OTHER PROVISION OF THESE TERMS AND CONDITIONS, WE RESERVE THE RIGHT TO, IN OUR SOLE DISCRETION AND WITHOUT NOTICE OR LIABILITY, DENY ACCESS TO AND USE OF THE SITE AND THE MARKETPLACE OFFERINGS (INCLUDING BLOCKING CERTAIN IP ADDRESSES), TO ANY PERSON FOR ANY REASON OR FOR NO REASON, INCLUDING WITHOUT LIMITATION FOR BREACH OF ANY REPRESENTATION, WARRANTY, OR COVENANT CONTAINED IN THESE TERMS AND CONDITIONS OR OF ANY APPLICABLE LAW OR REGULATION. WE MAY TERMINATE YOUR USE OR PARTICIPATION IN THE SITE AND THE MARKETPLACE OFFERINGS OR DELETE YOUR ACCOUNT AND ANY CONTENT OR INFORMATION THAT YOU POSTED AT ANY TIME, WITHOUT WARNING, IN OUR SOLE DISCRETION.

If we terminate or suspend your account for any reason, you are prohibited from registering and creating a new account under your name, a fake or borrowed name, or the name of any third party, even if you may be acting on behalf of the third party. In addition to terminating or suspending your account, we reserve the right to take appropriate legal action, including without limitation pursuing civil, criminal, and injunctive redress.

MODIFICATIONS AND INTERRUPTIONS

We reserve the right to change, modify, or remove the contents of the Site at any time or for any reason at our sole discretion without notice. However, we have no obligation to update any information on our Site. We also reserve the right to modify or discontinue all or part of the Marketplace Offerings without notice at any time. We will not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Site or the Marketplace Offerings.

We cannot guarantee the Site and the Marketplace Offerings will be available at all times. We may experience hardware, software, or other problems or need to perform maintenance related to the Site, resulting in interruptions, delays, or errors. We reserve the right to change, revise, update, suspend, discontinue, or otherwise modify the Site or the Marketplace Offerings at any time or for any reason without notice to you. You agree that we have no liability whatsoever for any loss, damage, or inconvenience caused by your inability to access or use the Site or the Marketplace Offerings during any downtime or discontinuance of the Site or the Marketplace Offerings. Nothing in these Terms and Conditions will be construed to obligate us to maintain and support the Site or the Marketplace Offerings or to supply any corrections, updates, or releases in connection therewith.

GOVERNING LAW

These conditions are governed by and interpreted following the laws of the United Kingdom, and the use of the United Nations Convention of Contracts for the International Sales of Goods is expressly excluded. If your habitual residence is in the EU, and you are a consumer, you additionally possess the protection provided to you by obligatory provisions of the law in your country to residence. Snug Scent LTD and yourself both agree to submit to the non-exclusive jurisdiction of the courts of England, which means that you may make a claim to defend your consumer protection rights in regards to these Conditions of Use in the United Kingdom, or in the EU country in which you reside.

DISPUTE RESOLUTION

The European Commission provides an online dispute resolution platform, which you can access here: https://ec.europa.eu/consumers/odr/main/?event=main.home2.show&lng=EN. If you would like to bring this subject to our attention, please contact us.

CORRECTIONS

There may be information on the Site that contains typographical errors, inaccuracies, or omissions that may relate to the Marketplace Offerings, including descriptions, pricing, availability, and various other information. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update the information on the Site at any time, without prior notice.

DISCLAIMER

THE SITE IS PROVIDED ON AN AS-IS AND AS-AVAILABLE BASIS. YOU AGREE THAT YOUR USE OF THE SITE SERVICES WILL BE AT YOUR SOLE RISK. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, IN CONNECTION WITH THE SITE AND YOUR USE THEREOF, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE MAKE NO WARRANTIES OR REPRESENTATIONS ABOUT THE ACCURACY OR COMPLETENESS OF THE SITE’S CONTENT OR THE CONTENT OF ANY WEBSITES LINKED TO THIS SITE AND WE WILL ASSUME NO LIABILITY OR RESPONSIBILITY FOR ANY (1) ERRORS, MISTAKES, OR INACCURACIES OF CONTENT AND MATERIALS, (2) PERSONAL INJURY OR PROPERTY DAMAGE, OF ANY NATURE WHATSOEVER, RESULTING FROM YOUR ACCESS TO AND USE OF THE SITE, (3) ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SECURE SERVERS AND/OR ANY AND ALL PERSONAL INFORMATION AND/OR FINANCIAL INFORMATION STORED THEREIN, (4) ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM THE SITE, (5) ANY BUGS, VIRUSES, TROJAN HORSES, OR THE LIKE WHICH MAY BE TRANSMITTED TO OR THROUGH THE SITE BY ANY THIRD PARTY, AND/OR (6) ANY ERRORS OR OMISSIONS IN ANY CONTENT AND MATERIALS OR FOR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE VIA THE SITE. WE DO NOT WARRANT, ENDORSE, GUARANTEE, OR ASSUME RESPONSIBILITY FOR ANY PRODUCT OR SERVICE ADVERTISED OR OFFERED BY A THIRD PARTY THROUGH THE SITE, ANY HYPERLINKED WEBSITE, OR ANY WEBSITE OR MOBILE APPLICATION FEATURED IN ANY BANNER OR OTHER ADVERTISING, AND WE WILL NOT BE A PARTY TO OR IN ANY WAY BE RESPONSIBLE FOR MONITORING ANY TRANSACTION BETWEEN YOU AND ANY THIRD-PARTY PROVIDERS OF PRODUCTS OR SERVICES. AS WITH THE PURCHASE OF A PRODUCT OR SERVICE THROUGH ANY MEDIUM OR IN ANY ENVIRONMENT, YOU SHOULD USE YOUR BEST JUDGMENT AND EXERCISE CAUTION WHERE APPROPRIATE.

LIMITATIONS OF LIABILITY

IN NO EVENT WILL WE OR OUR DIRECTORS, EMPLOYEES, OR AGENTS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, EXEMPLARY, INCIDENTAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING LOST PROFIT, LOST REVENUE, LOSS OF DATA, OR OTHER DAMAGES ARISING FROM YOUR USE OF THE SITE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. NOTWITHSTANDING ANYTHING TO THE CONTRARY CONTAINED HEREIN, OUR LIABILITY TO YOU FOR ANY CAUSE WHATSOEVER AND REGARDLESS OF THE FORM OF THE ACTION, WILL AT ALL TIMES BE LIMITED TO THE AMOUNT PAID, IF ANY, BY YOU TO US DURING THE ONE (1) MONTH PERIOD PRIOR TO ANY CAUSE OF ACTION ARISING. CERTAIN US STATE LAWS AND INTERNATIONAL LAWS DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE ABOVE DISCLAIMERS OR LIMITATIONS MAY NOT APPLY TO YOU, AND YOU MAY HAVE ADDITIONAL RIGHTS.

INDEMNIFICATION

You agree to defend, indemnify, and hold us harmless, including our subsidiaries, affiliates, and all of our respective officers, agents, partners, and employees, from and against any loss, damage, liability, claim, or demand, including reasonable attorneys’ fees and expenses, made by any third party due to or arising out of: (1) your Contributions; (2) use of the Site; (3) breach of these Terms and Conditions; (4) any breach of your representations and warranties set forth in these Terms and Conditions; (5) your violation of the rights of a third party, including but not limited to intellectual property rights; or (6) any overt harmful act toward any other user of the Site with whom you connected via the Site. Notwithstanding the foregoing, we reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate, at your expense, with our defense of such claims. We will use reasonable efforts to notify you of any such claim, action, or proceeding which is subject to this indemnification upon becoming aware of it.

USER DATA

We will maintain certain data that you transmit to the Site for the purpose of managing the performance of the Site, as well as data relating to your use of the Site. Although we perform regular routine backups of data, you are solely responsible for all data that you transmit or that relates to any activity you have undertaken using the Site. You agree that we shall have no liability to you for any loss or corruption of any such data, and you hereby waive any right of action against us arising from any such loss or corruption of such data.

ELECTRONIC COMMUNICATIONS, TRANSACTIONS, AND SIGNATURES

Visiting the Site, sending us emails, and completing online forms constitute electronic communications. You consent to receive electronic communications, and you agree that all agreements, notices, disclosures, and other communications we provide to you electronically, via email and on the Site, satisfy any legal requirement that such communication be in writing. YOU HEREBY AGREE TO THE USE OF ELECTRONIC SIGNATURES, CONTRACTS, ORDERS, AND OTHER RECORDS, AND TO ELECTRONIC DELIVERY OF NOTICES, POLICIES, AND RECORDS OF TRANSACTIONS INITIATED OR COMPLETED BY US OR VIA THE SITE. You hereby waive any rights or requirements under any statutes, regulations, rules, ordinances, or other laws in any jurisdiction which require an original signature or delivery or retention of non-electronic records, or to payments or the granting of credits by any means other than electronic means.

MISCELLANEOUS

These Terms and Conditions and any policies or operating rules posted by us on the Site or in respect to the Site constitute the entire agreement and understanding between you and us. Our failure to exercise or enforce any right or provision of these Terms and Conditions shall not operate as a waiver of such right or provision. These Terms and Conditions operate to the fullest extent permissible by law. We may assign any or all of our rights and obligations to others at any time. We shall not be responsible or liable for any loss, damage, delay, or failure to act caused by any cause beyond our reasonable control. If any provision or part of a provision of these Terms and Conditions is determined to be unlawful, void, or unenforceable, that provision or part of the provision is deemed severable from these Terms and Conditions and does not affect the validity and enforceability of any remaining provisions. There is no joint venture, partnership, employment or agency relationship created between you and us as a result of these Terms and Conditions or use of the Site. You agree that these Terms and Conditions will not be construed against us by virtue of having drafted them. You hereby waive any and all defenses you may have based on the electronic form of these Terms and Conditions and the lack of signing by the parties hereto to execute these Terms and Conditions.

CONTACT US

In order to resolve a complaint regarding the Site or to receive further information regarding use of the Site, please contact us by email at [email protected], or by post to:

Snug Scent LTD
6 Bramley Rise
Rochester
Kent
ME2 3SU

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I’m so happy you’re here to hear our story!

Hi, I’m Rita, and together with my husband Mode, we started Snug Scent. Before this, I spent over five years working in an oil industry lab. Every day, I saw how harmful chemicals affected us, our loved ones, and the environment. It didn’t feel right. Deep down, I knew there had to be a cleaner, kinder way.

I turned to natural products, and the change was incredible. It felt good to use something that wasn’t just “less bad” but truly good – for me, for my family, and for the planet. That’s when my love for natural scents and aromatherapy started. I realised that a scent isn’t just a smell – it’s a mood, a memory, a little daily escape.

But as I explored more, I noticed a problem: many so-called “natural” home scents were full of hidden chemicals and artificial stuff. We wanted to change that.

With my background in chemistry and environmental engineering, and Mode’s expertise in IT, we set out on a mission to create home fragrances that are 100% natural, safe, and genuinely good for you and the planet. We handcrafted each product in small batches in our home lab in Kent, using only pure essential oils, natural soy wax, and eco-friendly materials.

Today, Snug Scent offers candles, reed diffusers, room sprays, wax melts, car air fresheners, essential oil blends, and even bath and body products – all vegan, cruelty-free, and non-toxic. Every product is designed to make your home feel warm, inviting, and calm without any of the bad stuff.

When we’re not in the lab, we’re out exploring nature, cooking new recipes, or enjoying concerts and travel adventures – always with our cocker spaniel, Trixie, by our side. These moments inspire every scent we create, each one a small tribute to nature’s beauty.

We believe small choices, like what you bring into your home, can make a big difference.

Thank you for joining us on this journey. We’d love for you to try our creations and feel the difference for yourself.

With love,
Rita, Mode & Trixie x

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We hope you will join us on this journey and discover the many benefits of natural products!

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Mission

We’re all about bringing the calm and charm of nature into your home. Our journey began with a simple thought – why not fill our spaces with natural, feel-good scents that are kind to us and our planet? We handcraft each product with love, using only the best natural bits like soy wax and pure essential oils. We’re here not just to offer you a delightful sniff, but to guide you towards a natural, kinder way of living. Every order you place lets us plant a tree – it’s our little way of giving back. With Snug Scent, it’s all about enjoying the good stuff, responsibly.

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Vision

We dream of making Snug Scent a name you’ll always turn to for a dose of nature’s goodness. As we grow, our main vision is to keep things clear, honest, and eco-friendly, forever. We’re also keen on teaming up with small businesses who share our love for the green. Our big hope? To spark a global chat on why going natural is a win-win for us and our cosy blue planet. Through Snug Scent, we aim to create not just products, but a community where nature-loving hearts can find a little corner of joy and inspiration.

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Our every product will have the following icons with them to better understand all of the main cons that they have:

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With Love and Light,
Snug Scent

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Connect with Snug Scent on social media

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Customers are vital to us at Snug Scent, and they remain at the heart of what we do and what we create. That is why we would love to hear your feedback on our products and services. Your insights will help us develop and grow. It is inspiring for us to establish new connections with new people. Also, we welcome wholesale and corporate enquiries.

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We are looking forward to hearing from you, please contact us here, and we will get back to you as soon as possible.

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Email

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All inquiries:
[email protected]

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Address

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Snug Scent LTD
6 Bramley Rise
Rochester
Kent
ME2 3SU

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Taxes

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VAT: GB423899363
EORI: GB088162293000
DUNS: 227585261

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