Peace With The Wild — store policies

[vc_row][vc_column width=”1/2″][vc_column_text css=””]We offer free UK Tracked 24 shipping for orders over £50.

All orders placed before 13:00PM Monday to Friday we will do our best to dispatch the same day although during busy periods this may be between 1 and 3 days. Orders placed after 1pm will be sent the following working day. Orders that contain products from our refill store may be delayed by 24 hours for packing purposes.

Orders placed on Saturday and Sunday will be dispatched on the following Monday and Tuesday.

You must notify us if you do not receive your parcel within 30 days so we can track with Royal Mail.  Over this period is subject to a refund not being issued.

If your parcel has been delayed with Royal Mail then please let us know as soon as possible via your tracking number which will be on your shipping email so we can investigate. If you are concerned after 7 days please get in touch immediately.

United Kingdom:

Royal Mail 48 Hour Tracked Delivery – £4.25 – Tracked 2-3 day service.

Royal Mail 24 Hour Tracked Delivery – £4.90 – Tracked 1-2 day service.

Shipping times are from day of despatch not day that they are ordered. These are not guaranteed services and delivery dates are estimates only.

Europe & International:

We now offer international shipping.  Cost will be calculated at checkout.

Please note we do not pay import fees this will need paying by the customer in the country it is delivered to.  Please check prior to ordering what the fee will be in your country.

Delivery Addresses

Please check you have entered the correct address at checkout.

Delivery names and addresses are entered by the customer, we accept no responsibility for this as we have no control over the address that is entered. If the wrong address is entered and the parcel is not delivered we can not resend the parcel. If the parcel is returned back to us we can resend to the customer if they are happy to pay for the cost of redelivery.

Refill Foods & Edible Consumables:

All our food refill products are weighed and packaged at our refill shop. Your food items will be packaged in biodegradable/compostable packaging before placing in a brown paper bag which will be sealed.  This is then packed with your order from Peace with the Wild.

If you have scented products in your order and wish for your food and edible consumable products to be packaged separately please notify us immediately before your order is processed, we cant be held responsible for smell cross contamination.  If you don’t want your food products packing with none food items then please use a separate order.  Refunds can not be given for smell cross contamination.

Possible cross contamination – The following potential allergens may have come in contact with your order/ product in transport, packing or production:

Gluten, Oats, Wheat, Peanuts, Soya, Milk, Nuts, Sesame, Sulphur Dioxide

Please note:

Although we make every effort to ensure this information is correct and accurate, we cannot be held liable in instances where it is incorrect.[/vc_column_text][/vc_column][vc_column width=”1/2″][vc_single_image image=”10832″ img_size=”full”][/vc_column][/vc_row]

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Returns & Refunds Policy

1. Your Statutary Rights

Your rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013 are not affected by this policy.

If an item is faulty, not as described, or not of satisfactory quality, you are entitled to a remedy in accordance with UK law.

2. Undelivered, Refused or Uncollected Orders

If an order is returned to us by the courier because:

• It was not collected

• Delivery was refused

• An incorrect address was provided

We will refund the order value minus the original shipping cost once it has been received back by us.

Refunds may take up to 7 working days to process and appear in your account.

If you would like the parcel resent, additional postage costs will apply.

3. Delivery Addresses

Customers are responsible for ensuring that delivery details are entered correctly at checkout.

If an incorrect address is provided and the parcel is successfully delivered, we are unable to resend or refund the order.

If the parcel is returned to us due to an incorrect address, we can resend it once the additional delivery cost has been paid.

4. Change of Mind Returns (14-Day Cooling-Off Period)

You may return eligible unused items within 14 days of receiving your order.

To qualify:

• Items must be unused

• In original packaging

• In a condition suitable for resale

Return postage for change-of-mind returns is the responsibility of the customer.

Refunds will be processed once the returned items have been received and inspected.

5. Non-Returnable Items (Hygiene & Safety)

For hygiene and safety reasons, we cannot accept returns of opened or used:

• Beauty products

• Skincare or cosmetic products

• Food items

• Dental products

• Underwear

This does not affect your statutory rights if a product is genuinely faulty.

6. Used Products & Personal Preference

We cannot accept returns of used items due to personal preference, including (but not limited to):

• Smell

• Taste

• Texture

• Consistency

• General suitability

If you believe a product is faulty, please contact us before returning it, as inspection may be required.

7. Alleged Faulty Items

If you believe an item is faulty:

1. Contact us with details of the issue.

2. We may request photographs or further information.

3. We may require the item to be returned for inspection.

Under the Consumer Rights Act 2015, we are entitled to examine goods where a fault is alleged.

If a manufacturing defect is confirmed, a refund, repair, or replacement will be provided in line with statutory rights.

If no fault is identified following inspection, the item will not be considered defective and no refund will be due.

Returned items must be packaged securely. Where goods are returned in a damaged condition that prevents inspection and the damage occurred due to inadequate packaging, a refund may be refused.

Allergic Reactions & Skin Sensitivity

Everyone’s skin is different. Individual reactions can occur, particularly with products containing natural extracts or essential oils.

All ingredients are clearly listed on product pages to allow customers to check for known sensitivities before purchase. We strongly recommend carrying out a patch test 24 hours before full use.

If irritation occurs, discontinue use immediately and seek medical advice if required.

An individual skin reaction does not automatically indicate that a product is faulty or unsafe. Where a fault is alleged, we reserve the right to inspect the item before any refund or replacement is considered.

This policy does not affect your statutory rights.

Refill Food Products

All refill food products are weighed and packed at our refill shop and sealed before dispatch.

If you would like food products packaged separately from scented items, please notify us immediately after placing your order and before dispatch.

If no request is made, food and non-food items may be packed together.

We cannot provide refunds for scent transfer where no prior separation request was made.

Allergen Notice

Although care is taken during storage and packing, products may have been exposed to the following allergens during production, packing, or transit:

Gluten, Oats, Wheat, Peanuts, Soya, Milk, Tree Nuts, Sesame, Sulphur Dioxide.

Customers with severe allergies should contact us before placing an order.

Important Information

While we make every effort to ensure product descriptions and allergen information are accurate, customers are responsible for checking ingredient listings prior to purchase.

Nothing in this policy excludes or limits liability where it would be unlawful to do so.

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OVERVIEW

This website is operated by Peace With The Wild. Throughout the site, the terms “we”, “us” and “our” refer to Peace With The Wild. Peace With The Wild offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on WooCommerce. They provide us with an online e-commerce platform that allows us to sell our products and services to you.

We take care to make Our Website safe for you to use.

Card and other payment types are not processed through pages controlled by us. We use one or more online payment service providers who will encrypt your card or bank account details in a secure environment.

This site uses PayPal and Stripe secure payment gateways.

SECTION 1 – ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 – ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

SECTION 5 – PRODUCTS OR SERVICES (if applicable)

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.

SECTION 7 – OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

SECTION 8 – THIRD-PARTY LINKS

Certain content, products and services available via our Service may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

SECTION 9 – USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

SECTION 10 – PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

SECTION 11 – SMS MARKETING

By opting in to receive SMS marketing from Peace With The Wild, you agree to receive marketing text messages to the phone number provided. These messages may include exclusive offers, discounts and early access to product drops.

Consent to receive SMS marketing is not a condition of purchase.

You may opt out of receiving SMS messages at any time by replying STOP to any message. Standard message and data rates may apply depending on your mobile network provider.

We reserve the right to modify or discontinue SMS marketing at any time.

SECTION 12 – ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 13 – PROHIBITED USES

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 14 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Peace With The Wild, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 15 – INDEMNIFICATION

You agree to indemnify, defend and hold harmless Peace With The Wild and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 16 – SEVERABILITY

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 17 – TERMINATION

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 18 – ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 19 – GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of 10 Graiselound Fields Road, Haxey, DN92LN, United Kingdom.

SECTION 20 – CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 21 – CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at [email protected].

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This privacy policy applies between you, the User of this Website and Peace With The Wild, the owner and provider of this Website. Peace With The Wild takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website. This privacy policy should be read alongside, and in addition to, our Terms and Conditions.

Please read this privacy policy carefully.

Definitions and interpretation

1. In this privacy policy, the following definitions are used:
   

   Data	collectively all information that you submit to Peace With The Wild via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;
   Cookies	a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below (Cookies);
   Data Protection Laws	any applicable law relating to the processing of personal data, including but not limited to the Directive 96/46/EC (Data Protection Directive) or the GDPR, and any national implementing laws, regulations and secondary legislation, for as long as the GDPR is effective in the UK;
   GDPR	the General Data Protection Regulation (EU) 2016/679;
   Peace With The Wild, we or us	Peace With The Wild, a company incorporated in England and Wales with registered number 11406295 whose registered office is at 10 Graiselound Fields Road, Haxey, North Lincolnshire, DN92LN
   UK and EU Cookie Law	the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011;
   User or you	any third party that accesses the Website and is not either (i) employed by Peace With The Wild and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Peace With The Wild and accessing the Website in connection with the provision of such services; and
   Website	the website that you are currently using, www.peacewiththewild.co.uk, and any sub-domains of this site unless expressly excluded by their own terms and conditions.

2. In this privacy policy, unless the context requires a different interpretation:
   1. the singular includes the plural and vice versa;
   2. references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy;
   3. a reference to a person includes firms, companies, government entities, trusts and partnerships;
   4. “including” is understood to mean “including without limitation”;
   5. reference to any statutory provision includes any modification or amendment of it;
   6. the headings and sub-headings do not form part of this privacy policy.

Scope of this privacy policy

1. This privacy policy applies only to the actions of Peace With The Wild and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.
2. For purposes of the applicable Data Protection Laws, Peace With The Wild is the “data controller”. This means that Peace With The Wild determines the purposes for which, and the manner in which, your Data is processed.

Data collected

1. We may collect the following Data, which includes personal Data, from you:
   1. 1. name;
      2. contact Information such as email addresses and telephone numbers (including where you opt in to receive marketing communications via SMS);
      3. demographic information such as postcode, preferences and interests;
      4. IP address (automatically collected);

   in each case, in accordance with this privacy policy.

How we collect Data

1. We collect Data in the following ways:
   1. data is given to us by you; and
   2. data is collected automatically.

Data that is given to us by you

1. Peace With The Wild will collect your Data in a number of ways, for example:
   1. 1. when you contact us through the Website, by telephone, post, e-mail or through any other means;
      2. when you register with us and set up an account to receive our products/services;
      3. when you make payments to us, through this Website or otherwise;
      4. when you elect to receive marketing communications from us via email and/or SMS (text message);

   in each case, in accordance with this privacy policy.

Data that is collected automatically

1. To the extent that you access the Website, we will collect your Data automatically, for example:
   1. we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.
   2. we will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the Website, see the section below, headed “Cookies”.

Our use of Data

1. 1. Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:
      1. improvement of our products/services;
      2. transmission by email of marketing materials that may be of interest to you;
      3. transmission of marketing communications via SMS (text message), where you have provided explicit consent. These messages may include exclusive offers and early access to product drops. We will only send SMS marketing where you have actively opted in. You may withdraw your consent to receive SMS marketing at any time by replying STOP to any message or by contacting us directly.

in each case, in accordance with this privacy policy.

1. We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed “Your rights” below).
2. For the delivery of direct marketing to you via e-mail, we’ll need your consent, whether via an opt-in or soft-opt-in:
   1. soft opt-in consent is a specific type of consent which applies when you have previously engaged with us (for example, you contact us to ask us for more details about a particular product/service, and we are marketing similar products/services). Under “soft opt-in” consent, we will take your consent as given unless you opt-out.
   2. for other types of e-marketing, we are required to obtain your explicit consent; that is, you need to take positive and affirmative action when consenting by, for example, checking a tick box that we’ll provide.
   3. if you are not satisfied with our approach to marketing, you have the right to withdraw consent at any time. To find out how to withdraw your consent, see the section headed “Your rights” below.
3. When you register with us and set up an account to receive our services, the legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
4. We may use your Data to show you Peace With The Wild adverts and other content on other websites. If you do not want us to use your data to show you Peace With The Wild adverts and other content on other websites, please turn off the relevant cookies (please refer to the section headed “Cookies” below).

Keeping Data secure

1. We do not store credit card details nor do we share customer financial details with any 3rd parties.
2. We will use technical and organisational measures to safeguard your Data, for example:
   1. access to your account is controlled by a password and a user name that is unique to you.
   2. we store your Data on secure servers.
3. We are certified to PCI DSS. This family of standards helps us manage your Data and keep it secure.
4. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: [email protected].
5. If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses, and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

Data retention

1. Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfill the purposes outlined in this privacy policy or until you request that the Data be deleted.
2. Even if we delete your Data, it may persist on backup or archival media for legal, tax, or regulatory purposes.

Your rights

1. You have the following rights in relation to your Data:
   1. Right to access – the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is “manifestly unfounded or excessive.” Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
   2. Right to correct – the right to have your Data rectified if it is inaccurate or incomplete.
   3. Right to erase – the right to request that we delete or remove your Data from our systems.
   4. Right to restrict our use of your Data – the right to “block” us from using your Data or limit the way in which we can use it.
   5. Right to data portability – the right to request that we move, copy or transfer your Data.
   6. Right to object – the right to object to our use of your Data including where we use it for our legitimate interests.
2. To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: [email protected].
3. If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner’s Office (ICO). The ICO’s contact details can be found on their website at https://ico.org.uk/.
4. It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.

Links to other websites

1. This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

Changes of business ownership and control

1. Peace With The Wild may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of Peace With The Wild. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.
2. We may also disclose Data to a prospective purchaser of our business or any part of it.
3. In the above instances, we will take steps with the aim of ensuring your privacy is protected.

Cookies

1. 1. This Website may place and access certain Cookies on your computer. Peace With The Wild uses Cookies to improve your experience of using the Website and to improve our range of products. Peace With The Wild has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.
   2. All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.
   3. Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling Peace With The Wild to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.
   4. This Website may place the following Cookies:

Type of Cookie	Purpose
Analytical/performance cookies	They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
Functionality cookies	These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
Targeting cookies	These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

1. You can find a list of Cookies that we use in the Cookies Schedule.
2. You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.
3. You can choose to delete Cookies at any time; however, you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.
4. It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.
5. For more information generally on cookies, including how to disable them, please refer to aboutcookies.org. You will also find details on how to delete cookies from your computer.

General

1. You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.
2. If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.
3. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
4. This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

Changes to this privacy policy

1. Peace With The Wild reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations. You may contact Peace With The Wild by email at [email protected].

Cookies

Below is a list of the cookies that we use. We have tried to ensure this is complete and up to date, but if you think that we have missed a cookie or there is any discrepancy, please let us know.

Revised 27 May 2020

Analytical/performance

We use the following analytical/performance cookies:

Description of Cookie	Purpose
Google Analytics	Track website performance.
Matomo Analytics	Track website performance and usage data.
Optimizely Cookies	Collect information about how visitors use a website.
Hotjar Cookies	Track website usage and metrics.
WordPress Cookies	Collect internal metrics for user activity, used to improve user experience.

Functionality

We use the following functionality cookies:

Description of Cookie	Purpose
Yith Wishlist Cookie	Saves customer Wishlist between visits.
doubleclick.net (Google)	A test Cookie is used to determine if the users’ browser supports cookies.
MailChimp Cookies	Stores data in several cookies to keep track of which email campaign a visitor was coming from.
Pinterest Cookies	Used by Pinterest to track the usage of services.
WordPress Redux Cookies	Cookies set by a WordPress plugin to let you use the tabs.
OptiMonk	Optimonk shows offers in a popup. If you close it, the cookies are stored so you don’t get shown the popup again.

Advertising/targeting

We use the following Advertising/targeting cookies:

Description of Cookie	Purpose
Facebook cookies	These cookies are set by Facebook to deliver, measure, and improve relevant advertisements when the users are on Facebook after visiting this website. These cookies also track the behavior of a user for our Facebook pixel plugin.
Atlassian Cookies	These cookies track visitor usage and events within the website. Cookies in this domain have a lifespan of 1 year.
doubleclick.net Cookies (Google)	Carries out information about how the user uses the website and any advertising that the end-user may have seen before visiting the website.
Bing Cookies	Used by Bing to determine what ads should be shown that may be relevant to the end-user perusing the site.

Strictly Necessary

We use the following functionality cookies:

Description of Cookie	Purpose
Optanon Consent	Stores information about the categories of cookies the site uses and whether visitors have given consent for the use of each category.
WooCommerce Cookies	Stores site users e-commerce session data.
WordPress Account Cookies	Stores users site account login details, to provide protection against hackers.

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“Our mission is to make plastic-free, eco-friendly living easy & accessible to all”

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About Peace With The Wild

Our Eco-Friendly Future

Peace With The Wild is a UK-based ethical marketplace and local refill shop, helping people switch to plastic-free, zero-waste and sustainable everyday products from independent brands.

We’re a small, family-run business founded by Rachel, alongside her children Jordan and Madison. What started in 2018 at our family home has grown into a trusted destination for ethical shopping, now working with over 230 independent brands who share our commitment to sustainability, responsible production and reducing waste.

Our aim is simple: to make sustainable living easier and more accessible, without compromising on quality, practicality or design.

Supporting Independent Ethical Brands

We work closely with mostly small, independent makers, many based in the UK, alongside carefully selected brands across Europe and internationally.

Every brand we partner with is chosen for their commitment to:

• ethical and transparent production

• responsibly sourced, natural or lower-impact materials

• plastic-free, recyclable or biodegradable packaging

Where possible, we prioritise suppliers who ship by road or rail rather than air, and we consider transport methods alongside materials, packaging and production practices when selecting products. Our focus is on overall impact, not just a single factor in isolation.

Our Local Refill Shop

Alongside our online marketplace, we also run a local refill shop, giving our community the opportunity to refill everyday household and personal care products and reduce single-use plastic even further.

The refill shop is a natural extension of our values, encouraging reuse, minimising waste and supporting more sustainable habits at a local level.

From Our Family Home to the Wilds of Lincolnshire

Peace With The Wild began in 2018, selling plastic-free and natural products from our family home. As demand grew, we moved into larger premises to support our expanding range. Today, PWTW HQ is based in the beautiful countryside of North Lincolnshire, where we continue to grow our collection, refill offering and community.

Why Sustainability Matters to Us

As a family, we’ve been working towards a zero-waste lifestyle for several years. We know that everything we do creates some level of waste but we truly believe that small, conscious choices add up.

By choosing reusable, plastic-free and lower-impact alternatives, it’s possible to significantly reduce everyday waste and live more sustainably. There really is no planet B.

Our Community & Our Future

Over the years, we’ve built a growing community of eco-conscious customers who care about where products come from and how they’re made. While we already offer a wide range of plastic-free and sustainable products, we continue to search high and low for new, innovative solutions that help tackle everyday environmental challenges both online and in-store.

We’re proud to support independent brands, encourage conscious consumption and help make ethical shopping the easy choice.

Browse our online store or visit our refill shop to discover plastic-free alternatives, sustainable gifts and everyday essentials.

Peace With The Wild is an ethical UK marketplace and refill shop specialising in plastic-free, zero-waste and sustainable products from independent brands.

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Independent Brands

The brands we work with share our goal of working towards a greener future, with a strong focus on responsibly sourced ingredients and plastic-free, recyclable or biodegradable packaging wherever possible.

Over the years, we’ve built a growing community of eco-enthusiasts who love the products these small independent brands create. While we already offer a wide range of sustainable products, we continue to search high and low for new and exciting solutions that help tackle everyday environmental challenges.

Our Mission

Our mission is to make sustainability simple. By supporting independent ethical brands and offering plastic-free, zero-waste alternatives, we aim to help people reduce everyday waste and live more consciously — one small switch at a time.

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Customer Support

Have a question about a product or looking for an update on your order?

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Peace With The Wild – Office: 01427 875695

Peace With The Wild – Refill Store: 01427 370509

[email protected]

Peace With The Wild – Refill Store
15 Mowbray Street,
Epworth
DN9 1HR,
United Kingdom

Peace With The Wild – Office
Unit  G & H,
Station Road Industrial Estate, Epworth
DN9 1JZ,
United Kingdom

VAT Registration Number: GB308082225

Hours of Operation – Refill Store

• Monday: 10:00 – 2 PM
• Tuesday: 9:00 – 4:30 PM
• Wednesday: 9:00 – 4:30 PM
• Thursday: 9:00 – 4:30 PM
• Friday: 9:00 – 4:30 PM
• Saturday: 9:00 – 4:30 PM
• Sunday: 10:00 – 2 PM
  

Hours of Operation – Office

• Monday: 8:30 – 5 PM
• Tuesday: 8:30 – 5 PM
• Wednesday: 8:30 – 5 PM
• Thursday: 8:30 – 5 PM
• Friday: 8:30 – 5 PM
• Saturday: Closed
• Sunday: Closed

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