Julia Rose — store policies

We have 2 methods of delivery:

• Royal Mail Fully Tracked  48 hr £4.95 Mail usually 3-5 working days
• Royal Mail 24hr Fully Tracked £5.95 usually 1-3 working days
• Please note the above are not special next day delivery.

We aim to despatch your order on the same day, provided your order is in stock and orders are received before 12pm.

For overseas sales, please contact me prior to purchase for postal options

Please note that although Royal Mail does aim to achieve the above delivery time, on occasion Royal Mail can take up to 14 working days to deliver so please contact us if you haven’t received your item after this time and we will deal with it immediately. Julia Rose is not accountable for mistakes made by Royal Mail or for incorrect addresses given by buyer as this voids any insurance given by Royal Mail.

• “Risk passes on delivery to the address provided.”

• “We are not responsible for parcels left unattended or redirected without our agreement.”

Proof of post will be given in these circumstances.

 

We get it – sometimes something just doesn’t work for you and you want your money back. As long as an item is still in its original condition, we accept returns, subject to the rules below, including rules about fair use. Please always check the product info.

Please note that the buyer is fully responsible for any postage costs incurred during the return or purchasing process.

Faulty goods must be reported within 14 days of purchase. They will be replaced as soon as they are reported.

Please note that Hygiene and our customers’ safety is super important. For this reason, pierced earrings are non-returnable.

Nothing in this Returns Policy affects your statutory rights.

You have 14 days from the day of delivery date to returns an item to us for a refund.  At Christmas, we extend this date to the 14th of January to allow you extra time. The refund will be issued to your original payment method. We do not cover,

• General wear and tear
• Damage due to incorrect use or careless handling

“If after a return, your order no longer meets the free delivery minimum, we will deduct the delivery charge from your refund.”

We aim to refund you within 14 days of receiving the returned item.

We don’t accept returns for unwanted items after the relevant returns period above. If you try to make a return, we will offer you a credit note which must be used within 6 months of the original order date. We may elect to send it back to your default delivery address and ask you to cover the delivery costs.

It’s fine to try on an item like you would in a store, but please don’t wear it too long. If an item is returned to us in an unsuitable condition (worn, damaged, etc.) or outside the returns timeframe, Julia Rose won’t be able to issue a refund. In the event of late returns, we will give you a credit note, which must be used within 6 months from the date of purchase. Alternatively, the item will be sent back to you, and you may be asked to cover the delivery costs.

PLEASE MAKE SURE YOUR NAME AND ORDER NUMBER ARE IN THE PACKAGE.

Returned items are your responsibility until they reach us, so make sure they’re packed up properly and can’t get damaged on the way! As the parcel remains your responsibility until it arrives back to us, please ensure that you get proof of postage in case you need to contact us about your return.

Worn your favourite item one too many times? Please bear in mind that all items are inspected on return, and those with wear and tear rather than a fault may not be refunded.

Returns Address:

Julia Rose Gifts and Accessories

Whitehouse Farm

Chester Rd

Bucklow Hill

Knutsford

Cheshire

WA16 6RJ

VAT NO 397719923

As an established and responsible independent retailer, we provide this policy in line with UK legislation and Trading Standards guidance.

We want to ensure that your shopping experience with us is both enjoyable and worry-free. If you have any questions or concerns about our return policy, please don’t hesitate to contact us. Your satisfaction is our priority.

Last updated: 12th December 2018

Introduction: Understanding Our Terms and Conditions

Welcome to the website operated by Julia Rose Gifts and Accessories. These Terms and Conditions govern your access to and use of our service, and your agreement to these terms is essential for using the service. If you disagree with any part of these terms, please refrain from accessing our service.

Section 1: Product Descriptions

At Julia Rose Gifts and Accessories, we strive for accuracy in our product descriptions. However, we do not guarantee that all product descriptions and site content are error-free or current. If you receive a product that does not match the description, please return it in unused condition within the 14 day return period for a refund. Please note that unless specified as sterling silver, our jewellery is mostly silver plated. To maintain the finish and prevent tarnishing, avoid exposure to water, perfumes, and abrasives.

Section 1a:

Faux Fur Products

“Due to the nature of faux fur, light shedding may occur initially. This is normal and not a defect.”

Section 2: Promotions and Coupons

Our coupon codes and offers apply to online orders of eligible items. Discount codes are applied in the shopping cart upon checkout when you enter the coupon code. Each coupon code has a specific usage time limit. Once expired, the coupon code becomes invalid. These discounts are not applicable to prior purchases, taxes, shipping, and handling. Consumers are responsible for applicable VAT.

Section 3: Your Account

If you use our site, you are responsible for safeguarding your account and password. Please restrict access to your computer and accept responsibility for all activities under your account. Julia Rose Gifts and Accessories reserves the right to refuse service, terminate accounts, edit content, or cancel orders at its discretion.

Section 3a : Delivery

The buyer is wholly responsible for filling in the correct delivery address at all times.

*IMPORTANT* Please ensure that your full address is correct, Julia Rose cannot be held responsible for losses incurred due to incomplete addresses!

Section 4: Reviews, Emails, and Other Content

Visitors may post content such as reviews, suggestions, ideas, comments, or questions, provided it complies with our guidelines. While we reserve the right to remove or edit content, we do not regularly review posted content. By posting content, you grant us a nonexclusive, royalty-free, irrevocable right to use, reproduce, modify, adapt, and distribute the content.

Section 5: Links To Other Web Sites

Our service may contain links to third-party websites not owned or controlled by Julia Rose Gifts and Accessories. We hold no responsibility for the content and practices of such sites and are not liable for any damage or loss from their use.

Section 6: Changes

We may modify these terms at our discretion, and we’ll provide notice if the change is substantial. Your continued use of our service after changes constitutes acceptance.

Section 7: Contact Us

If you have questions about these terms, please contact us. We aim to maintain our website’s smooth operation but are not responsible for temporary technical issues beyond our control.

I’ve been a long serving partner in James Rose Oriental Carpets, a business started by father in 1975. It’s still going strong with the support of my husband.

Totally by accident, I started to put my own stamp on the business to help encourage footfall so I started selling a wide range of gifts and accessories.

I’d often take my stock to specialist markets to show people what we did. I realised I had a knack for finding attractive accessories that people love. I only want the most lovely and affordable products for my customers

Julia Rose Gifts provides you with the chance to buy gorgeous gifts and accessories that every walk of life and age can appreciate.

This site is for all the many customers that return to my online shop and regular markets, love my stuff, and make me want to do this.

Further details about the markets attended by Julia Rose Gifts can be found on this page

Love,

Julia Rose

We welcome your enquiries!

If you have any questions or problems with your delivery do get in touch.

Phone us on 07917 698923, use this form or email [email protected] and we’ll get back to you as soon as we can.

Our returns address is:

Three Oaks

Millington Lane

Millington

Altrincham

WA14 3RS