Freshskin — store policies

Delivery Information

Delivery charges

United Kingdom

For most addresses in the UK, we offer Standard Free Delivery, Standard Courier Delivery and Premium Courier Delivery.

Standard Free Delivery Usually delivered within 4-7 working days. Deliveries on this service may take place on a Saturday or Sunday during busier periods. Tracking information is provided via email once your order has been dispatched.	Free Delivery in 4-7 working days
Standard Courier Delivery Usually delivered within 3-5 working days. One hour delivery slots available. Not going be home? Don’t worry. Our Standard Courier Delivery option allows you to change your deliver day or arrange to collect your order from a local shop or a neighbour.	£5.99 Delivery in 3-5 working days
Premium Courier DeliveryAllows you much greater flexibility in managing your delivery. Usually delivered within 1-3 working days. This includes features such as a one-hour delivery slot with full tracking information being provided once the item has been dispatched. The courier will also provide options to reschedule if the delivery date does not suit you. You can track your parcels all the way to your door on a live map with a final 15-minute delivery time slot. If your delivery can not take place the courier will leave a calling card, and they’ll let you know straight away by text or email so you can rearrange your delivery. Not going be home? Don’t worry. Our Premium Courier Delivery option allows you to arrange to collect your order from a local shop or a neighbour.	£9.99 Delivery in 1-3 working days

In some areas, delivery charges apply above certain order weights. These are:

Northern Ireland, Scottish Highlands and Scottish Islands	Free delivery up to 5kg £10 delivery for 5kg to 10kg Further £1 per additional kg
Channel Islands, Isle of Man, Scilly Isles	Free delivery up to 5kg £15 delivery for 5kg to 10kg Further £1 per additional kg
Isle of Wight	Free delivery up to 5kg £25 delivery for 5kg to 10kg Further £1 per additional kg

Europe

We offer tracked delivery to European countries from just £15.  Our delivery charges to these countries are as follows:

Republic of Ireland	£15 delivery for up to 30kg Further £15 per additional 30kg
Belgium, Czech Republic, Denmark, France, Germany, Luxembourg, Netherlands, Poland, Slovakia, Slovenia	£15 delivery for up to 20kg Further £2 per additional kg
Sweden	£18 delivery for up to 20kg Further £2 per additional kg
Austria, Estonia, Hungary, Italy, Portugal	£20 delivery for up to 20kg Further £2 per additional kg
Croatia	£25 delivery for up to 20kg Further £2 per additional kg
Finland, Latvia, Lithuania, Romania	£30 delivery for up to 20kg Further £2 per additional kg
Bulgaria	£35 delivery for up to 20kg Further £2 per additional kg
Greece	£40 delivery for up to 20kg Further £2 per additional kg

Shipping costs for all orders will be automatically calculated at the checkout.

For deliveries to countries not listed above, please contact us.

Read our full terms and conditions for more information.

Refund Policy

At Freshskin, we are committed to ensuring your satisfaction. If you are not completely satisfied with your purchase, you may return the product for a full refund or exchange it for another item, whether similar or different.

Return Period
You must notify us of your intention to return the product within 14 days of the item being delivered. Once you have informed us, you then have an additional 14 days to return the product to us using a courier of your choice.

Condition of Returned Items
All returned products must be in their original condition as received. Please note that you are responsible for the cost of returning the goods. However, if the returned items are found to be faulty, we will reimburse the return shipping costs.

Returns Address
Please send all returns to the following address:

Freshskin
Grant House
Grant Street
Off Ilkeston Road
Nottingham
NG7 3GS

When returning an item, please include the following information:

• Your order number
• Your full name
• Your delivery address
• The reason for the return
• Whether you would like a full refund for the goods or an exchange for another item

Proof of Return
To ensure your return is processed, all returns must be traceable. We strongly recommend using a trackable shipping service or obtaining a postal receipt as proof of return. Unfortunately, we cannot issue refunds without this documentation.

Read our full terms and conditions for more information.

TERMS AND CONDITIONS OF SALE

OF

www.freshskin.co.uk

 

1.      DEFINITIONS

1.1   “Buyer” means the individual or organisation who buys or agrees to buy the Goods and/or Services from the Supplier;

1.2   “Consumer” shall have the meaning ascribed in section 12 of the Unfair Contract Terms Act 1977;

1.3   “Contract” means the contract between the Supplier and the Buyer for the sale and purchase of Goods and/or Services incorporating these Terms and Conditions;

1.4    “Goods” means the articles that the Buyer agrees to buy from the Supplier;

1.5    “Services” means the services that the Buyer agrees to buy from the Supplier;

1.6    “Supplier” means Freshskin Beauty Ltd of Grant House, Grant Street Off Ilkeston Road, Nottingham, NG7 3GS that owns and operates WWW.FRESHSKIN.CO.UK;

1.7    “Terms and Conditions” means the terms and conditions of sale set out in this agreement and any special terms and conditions agreed in writing by the Supplier;

1.8    “Website” means WWW.FRESHSKIN.CO.UK.

2.      CONDITIONS

2.1    Nothing in these Terms and Conditions shall affect the Buyer’s statutory rights as a Consumer.

2.2    These Terms and Conditions shall apply to all contracts for the sale of Goods and/or Services by the Supplier to the Buyer and shall prevail over any other documentation or communication from the Buyer.

2.3    Acceptance of delivery of the Goods shall be deemed conclusive evidence of the Buyer’s acceptance of these Terms and Conditions.

2.4    Any variation to these Terms and Conditions (including any special terms and conditions agreed between the parties) shall be inapplicable unless agreed in writing by the Supplier.

2.5    Any special conditions applying to the provision of the Services are set out in Schedule 1 to this agreement.

2.6    Any complaints should be addressed to the Supplier’s address stated in clause 1.6.

3.      ORDERING

3.1    All orders for Goods and/or Services shall be deemed to be an offer by the Buyer to purchase Goods and/or Services pursuant to these Terms and Conditions and are subject to acceptance by the Supplier. The Supplier may choose not to accept an order for any reason.

3.2    Where the Goods ordered by the Buyer are not available from stock the Buyer shall be notified and given the option to either wait until the Goods are available from stock or cancel the order and receive a full refund within 14 days.

3.3    When making an order through the Website, the technical steps the Buyer needs to take to complete the order process are described in the checkout process.

4.      PRICE AND PAYMENT

4.1    The price of the Goods and/or Services shall be that stipulated on the Website. The price is inclusive of VAT.

4.2    The total purchase price, including VAT, delivery and other charges, if any, will be displayed in the Buyer’s shopping cart prior to confirming the order.

4.3    After the order is received the Supplier shall confirm by email the details, description and price for the Goods and/or Services together with information on the right to cancel if the Buyer is a Consumer.

4.4    Payment of the price plus VAT, delivery and other charges, if applicable, must be made “in full before dispatch of Goods or commencement of the Services”

4.5    Where applicable, if any payment is not paid on time or any payment is rejected or refused, the amount owing will be treated as overdue and the Supplier will be entitled immediately to cease or suspend the provision of any Service or further deliveries of Goods until payment has been received.

4.6    Where applicable, the Supplier shall be entitled to charge interest on overdue invoices from the date when payment becomes due from day to day until the date of payment at a rate of 8% per annum above the base rate of the Bank of England from time to time in force.

5.      PERFORMANCE OF SERVICES

5.1    The Supplier shall begin to perform the Services at time of order but in any event, within 30 days after the Contract is entered into. The Supplier is under a legal obligation to supply Services in conformity with the Contract.

5.2    The Supplier shall perform the Services with reasonable skill and care. However, where applicable, the Supplier does not guarantee that the Services will be uninterrupted, secure or error-free or that any data generated, stored, transmitted or used via or in connection with the Services will be complete, accurate, secure, up to date, received or delivered correctly or at all. The Supplier may have to suspend the Services for repair, maintenance or improvement. If so, the Supplier will restore them as quickly as is reasonably possible.

6.      RIGHTS OF SUPPLIER

6.1    The Supplier reserves the right to periodically update prices on the Website, which cannot be guaranteed for any period of time. The Supplier shall make every effort to ensure prices are correct at the point at which the Buyer places an order.

6.2    The Supplier reserves the right to withdraw any Goods and/or Services from the Website at any time.

6.3    The Supplier shall not be liable to anyone for withdrawing any Goods and/or Services from the Website or for refusing to process an order.

7.      AGE OF CONSENT

7.1    Where Goods and/or Services may only be purchased by persons of a certain age the Buyer will be asked when placing an order to declare that they are of the appropriate legal age to purchase the Goods and/or Services.

7.2    If the Supplier discovers that the Buyer is not legally entitled to order certain Goods and/or Services, the Supplier shall be entitled to cancel the order immediately, without notice.

8.      DELIVERY

8.1    Goods supplied within the UK will normally be delivered within 5 working days of acceptance of order but in any event, within 30 days after the Contract is entered into.

8.2    Goods supplied outside the UK will normally be delivered within 14 working days of acceptance of order but in any event, within 30 days after the Contract is entered into.

8.3    Where a specific delivery date has been agreed, and where this delivery date cannot be met, the Buyer will be notified and given the opportunity to agree a new delivery date or receive a full refund.

8.4    The Supplier shall use its reasonable endeavours to meet any date agreed for delivery. In any event time of delivery shall not be of the essence and the Supplier shall not be liable for any losses, costs, damages or expenses incurred by the Buyer or any third party arising directly or indirectly out of any failure to meet any estimated delivery date.

8.5    Delivery of the Goods shall be made to the Buyer’s address specified in the order and the Buyer shall make all arrangements necessary to take delivery of the Goods whenever they are tendered for delivery. The Supplier is under a legal obligation to supply Goods in conformity with the Contract.

8.6    Risk in the Goods shall pass to the Buyer when they are in the physical possession of the Buyer.

8.7    Title in the Goods shall not pass to the Buyer until payment of the price has been made in full.

9.      CANCELLATION

The Buyer, if a Consumer, has the right to cancel the Contract within 14 days without giving any reason. The conditions, time limits and procedures for exercising the Buyer’s right to cancel are laid out in Schedule 2 to these Terms and Conditions together with a cancellation form, in accordance with The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

10.      LIMITATION OF LIABILITY

10.1    Except as may be implied by law where the Buyer is dealing as a Consumer, in the event of any breach of these Terms and Conditions by the Supplier the remedies of the Buyer shall be limited to damages which shall in no circumstances exceed the price of the Goods and/or Services and the Supplier shall under no circumstances be liable for any indirect, incidental or consequential loss or damage whatever.

10.2    Nothing in these Terms and Conditions shall exclude or limit the liability of the Supplier for death or personal injury resulting from the negligence of the Supplier or that of the Supplier’s agents or employees.

11.      WAIVER

No waiver by the Supplier (whether express or implied) in enforcing any of its rights under this contract shall prejudice its rights to do so in the future.

12.      FORCE MAJEURE

The Supplier shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to, acts of God, strikes, lock outs, accidents, war, fire, failure of any communications, telecommunications or computer system, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and the Supplier shall be entitled to a reasonable extension of its obligations.

13.      SEVERANCE

If any term or provision of these Terms and Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these Terms and Conditions had been agreed with the invalid illegal or unenforceable provision eliminated.

14.      CHANGES TO TERMS AND CONDITIONS

The Supplier shall be entitled to alter these Terms and Conditions at any time but this right shall not affect the existing Terms and Conditions accepted by the Buyer upon making a purchase.

15.      GOVERNING LAW AND JURISDICTION

These Terms and Conditions shall be governed by and construed in accordance with the law of England and the parties hereby submit to the exclusive jurisdiction of the English courts.

SCHEDULE 2

RIGHT TO CANCEL

1.    You have the right to cancel this contract within 14 days without giving any reason.

2.    The cancellation period will expire after 14 days from the day:

(a)    of the conclusion of the contract, in the case of a service contract or a contract for the supply of digital content which is not supplied on a tangible medium;

(b)    on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods, in the case of a sales contract;

(c)    on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good, in the case of a contract relating to multiple goods ordered by the consumer in one order and delivered separately;

(d)    on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last lot or piece, in the case of a contract relating to delivery of a good consisting of multiple lots or pieces;

(e)    on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the first good, in the case of a contract for regular delivery of goods during a defined period of time.

3.    To exercise the right to cancel, you must inform us Freshskin Beauty Ltd of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model cancellation form, but it is not obligatory.

If you electronically fill in and submit the model cancellation form or any other clear statement on our website we will communicate to you an acknowledgement of receipt of such a cancellation on a durable medium (e.g. by e-mail) without delay.

4.    To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

EFFECTS OF CANCELLATION

5.    If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

6.    We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

7.    We will make the reimbursement without undue delay, and not later than:

(a)    14 days after the day we receive back from you any goods supplied, or

(b)    (if earlier) 14 days after the day you provide evidence that you have returned the goods, or

(c)    if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.

8.    We will make the reimbursement using the same means of payment as you used for the initial transaction unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

9.    In the event of cancellation we may withhold reimbursement until we have received the goods back (where we have not offered to collect the goods) or you have supplied evidence of having sent back the goods, whichever is the earliest.

RETURN OF GOODS

10.    You shall send back the goods or hand them over to us at Freshskin Beauty Ltd without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

11. All returns must be traceable so please use a trackable service or postal office receipt for proof of return – No refund can be issued with out this information.

COST OF RETURNING GOODS

11.    You will have to bear the direct cost of returning the goods, Which will be refunded if goods are found to be faulty.

SERVICE CONTRACTS BEGUN DURING CANCELLATION PERIOD

12.    If you requested to begin the performance of services during the cancellation period, you shall pay us an amount which is in proportion to what has been performed until you have communicated to us your cancellation from this contract, in comparison with the full coverage of the contract.

Since 2010, Freshskin Beauty have been supplying premium natural health and beauty products to individuals, hobbyists and wholesale customers who seek the best essential oils at cheap prices.

From day one, our philosophy has centred around quality products and a great service. Over the years we’ve worked tirelessly to establish relationships with producers of the finest ingredients from all four corners of the planet. Our unique business model of dealing directly with the growers and producers of our herbs, plants, vitamins and essential oils means we use the finest ingredients direct from the source.

We harness the magical power of plants to create luxurious beauty products that not only enhance the appearance of your skin, but also improve your mental state as well. Our gentle skincare range is so natural and pure that it’s suitable for everyone, regardless of age or skin type.

From the start, customers have also come to us for wholesale essential oils, taking advantage of our quality products and low prices. Today, we manage daily orders that range from a single bottle of lavender essential oil to bulk orders of oils and fragrances and we treat each with the same level of care and service as we did our very first.

As members of the Aromatherapy Trade Council, we keep on top of the ever-changing essential oil regulations, and continue to ensure that all of our products adhere to rigid European Safety Guidelines. Our product safety is ensured through a research and testing regime that sees each product and all formulations tested by qualified personnel.

We now stock over 200 essential oils, fragrance oils and carrier oils, as well as beautiful hand-made soaps, moisturisers and body lotions.

As we’ve grown, so too has our passion for achieving the highest standard in customer care and a great service; this includes next day delivery, no minimum order and hand-packing every item ensuring you get as much satisfaction from every Freshskin order as we do.

Head over to our online store now and start your Freshskin journey, or if you’re in need of some inspiration have a browse through our blog.

Thanks for dropping by.

The Freshskin Beauty team.

Contact Us

Freshskin Beauty Ltd.
Grant House
Grant Street
Off Ilkeston Road
Nottingham
NG7 3GS

Get in Touch

Frequently Asked Questions

We’ve put together some frequently asked questions. If you can’t find an answer to your questions here, just drop us a line by completing the form opposite.

What are your delivery charges? We offer free standard delivery to most addresses in the UK, as well as standard and premium courier options. In some areas, delivery charges apply above certain order weights. Delivery to European countries starts at £15. Shipping costs for all orders will be automatically calculated at the checkout. For more information, please see our delivery information page. What payment methods do you accept? We take payments on this site with Paypal (you don't have to have a Paypal account) and WorldPay. Payment can be made by Mastercard, Maestro, Visa and Visa Debit amongst others. Just continue the checkout process as normal and pay using your preferred method. Can I place my order over the phone? No sorry, we do not accept phone orders. To place an order, please use our website where you can easily browse our products and complete your purchase through the online ordering system. If you encounter any difficulties during the ordering process, feel free to reach out to our team by using the "Contact Us" form on the website. How long will delivery take? Standard Free Delivery - allow 4-7 working days Standard Courier Delivery - allow 3-5 working days Premium Courier Delivery - allow 1-3 working days For areas of the UK that we don't offer these delivery options, please allow 4-7 working days. For more information, please see our delivery information page. How secure is your online shop? We take extra care to make sure our shop is as secure as possible - so you can have full confidence in buying. All payments on the Freshskin Beauty website are taken using Paypal or WorldPay - they continually invest in ensuring data is totally secure and their processes meet all compliance standards. Where else can I buy your products? As well as on this website, you can find Freshskin's products in our Amazon store and our eBay shop.