Eurosuits — store policies

Delivery Information

DESPATCH AND DELIVERY

The majority of orders will be despatched the same day, but Whilst we endeavour to send out goods the same day as receiving the order, on occasions the item may have to come to us from our european suppliers so delivery to you may take approximately 10 days, you will, however be kept informed in this is the case.. If you need any items for a specific date please call us to arrange a separate delivery if necessary.

We are normally able to offer next day or 48 hour delivery within the UK, please email or call 020 8906 1661 for the cost of this option as it can vary depending on the items ordered and delivery address.

If there is a known delay with your order we will contact you but please contact us by email or call 020 8906 1661 if your order has not been received within 21 days of placing your order.

For orders delivered outside the UK, as card security procedures cannot be adequately confirmed, Eurosuits requires cardholders to obtain the authorisation code from their card issuer for the transaction they have completed, and contact us via email or phone with the code so this can be matched, upon receipt of which the goods will be despatched.

We reserve the right to use any delivery/courier company that we see fit. Orders must be received by 3pm (Monday to Friday) to ensure same day despatch. (Orders placed before 3pm on Friday will be delivered on Monday). Orders placed after 3pm on Friday will be dispatched on Monday. There is no delivery on weekends or Bank Holidays. All orders will require a signature upon delivery. Goods will only be delivered to the billing address associated with the card. In the event of you deciding to have the consignment left at your address unsigned for, Eurosuits will not be held responsible for its safety.

We will send you an e-mail to confirm that we have received your order.

Shipping Costs

Packaging and post costs are shown separately and we reserve the right to use any carrier available to us

United Kingdom Orders under £95.00	£5.95 per order.
United Kingdom Orders £95.00 and over	FREE DELIVERY
Europe	£12.95 per order
Rest of the World	£18.95 per order
PLEASE NOTE: Where free postage has been allowed on orders over £95.00, any returned goods that bring the total goods retained to less than £95.00 will incur a deduction of the appropriate postage costs.
PLEASE NOTE: International shipping costs are estimates, and you may be required to pay extra shipping if necessary.

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

• Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
• Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at [email protected] and send your item to:
Eurosuits
631-637 Watford Way
London
NW7 3JR.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to:
Eurosuits
631-637 Watford Way
London
NW7 3JR..

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at {email} for questions related to refunds and returns.

Terms & Conditions

Please read our Terms and Conditions of Sale should you not agree with anything you can phone, fax or email Eurosuits and we will try to resolve your problem or we will assume you have accepted them in full.

ORDER CONFIRMATIONS

Upon submitting an order using our automated shopping basket system, you will receive a confirmation of your order as an e-mail. Please check that the details contained in this email are correct. If there are any mistakes in your order, please email us immediately. This e-mail is a copy of your order as sent and is neither an invoice nor a formal acceptance of your order, a Despatch Note will be included with your order.

Prices

Prices and availability of items are subject to change without notice. The prices advertised on this site are for orders placed and include VAT at the current rate. If a price changes or a product becomes unavailable you will be notified and given an option on something else or a full refund if required.

DESPATCH AND DELIVERY

The majority of orders will be despatched the same day, but Whilst we endeavour to send out goods the same day as receiving the order, on occasions the item may have to come to us from our european suppliers so delivery to you may take approximately 10 days, you will, however be kept informed in this is the case.. If you need any items for a specific date please call us to arrange a separate delivery if necessary.

We are normally able to offer next day or 48 hour delivery within the UK, please E-Mail or call 020 8906 1661 for the cost of this option as it can vary depending on the items ordered and delivery address.

If there is a known delay with your order we will contact you but please contact us by E-Mail or call 020 8906 1661 if your order has not been received within 21 days of placing your order.

For orders delivered outside the UK, as card security procedures cannot be adequately confirmed, Eurosuits requires cardholders to obtain the authorisation code from their card issuer for the transaction they have completed, and contact us via email or phone with the code so this can be matched, upon receipt of which the goods will be despatched.

We reserve the right to use any delivery/courier company that we see fit. Orders must be received by 3pm (Monday to Friday) to ensure same day despatch. (Orders placed before 3pm on Friday will be delivered on Monday). Orders placed after 3pm on Friday will be dispatched on Monday. There is no delivery on weekends or Bank Holidays. All orders will require a signature upon delivery. Goods will only be delivered to the billing address associated with the card. In the event of you deciding to have the consignment left at your address unsigned for, Eurosuits will not be held responsible for its safety.

We will send you an e-mail to confirm that we have received your order.

Shipping Costs

Packaging and post costs are shown separately and we reserve the right to use any carrier available to us

United Kingdom Orders under £95.00	£5.95 per order.
United Kingdom Orders £95.00 and over	FREE DELIVERY
Europe	£12.95 per order
Rest of the World	£18.95 per order
PLEASE NOTE: Where free postage has been allowed on orders over £95.00, any returned goods that bring the total goods retained to less than £95.00 will incur a deduction of the appropriate postage costs.
PLEASE NOTE: International shipping costs are estimates, and you may be required to pay extra shipping if necessary.

It is the buyer’s responsibility to ensure the payment of any local taxes and duties that may be in force at the time of purchase.

Ordering with Eurosuits

Online Ordering	Online ordering is the quickest and most secure way of buying clothes from us.
Telephone Ordering	To place your order over the phone contact us on 020 8906 1661 between 9.30am and 5pm Monday to Saturday.
Fax Ordering	Fax your order to 0208 906 1775

Please contact us with any queries you may have.

Product Descriptions

Eurosuits attempts to be as accurate as possible. However we do not warrant that product descriptions or other content is accurate complete reliable, or error free.

Whilst the photographs we use show the products as accurately as we can they are still photographs and so, as such, may not show accurately cloth textures, please bare this in mind when ordering.

From time to time there may be information on this site that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing and availability.

We reserve the right to correct any errors inaccuracies or omissions and to change or update information at any time without prior notice. (Including after you have submitted your order) We apologies for any inconvenience this may cause you

Returns Policy

If for any reason you are unhappy with your purchase please return it to us together with your receipt and contact details within 14 days for a full refund or exchange. We advise you to obtain ‘proof of posting’ (recorded delivery) when returning goods and that you return items by Royal Mail or other suitable carrier.

The amount due will be credited to the card used for the initial payment. Please allow 14 days for the refund to be processed. You are responsible for postage costs for returned goods.

Exchange . If you wish to exchange goods, please e-mail us with the details in order that the goods can be reserved for you.

There is a £2.95 handling fee for all exchanges. The free delivery offer is only redeemable on the original order. It is only fair as we have to pay twice for the product. Once to send it and secondly to get it back. . We Do Not Offer a Collection Service. Eurosuits will not be held responsible for items lost or damaged in transit.

Goods returned must be:

(a) unworn and unwashed,
(b) in the original packaging, shoe boxes MUST NOT be used as the outer packaging when returning them to us.
(c) complete with all labels etc and
(d) in a condition that makes them fit for immediate re-sale.

If any returned goods do not meet these rigorous standards, no refund will be given.

If you return goods with a request for a refund, you will be responsible for the postage costs from you to us. If the goods are faulty, we will refund your postage costs. If goods are returned as unwanted and a refund requested we will ONLY refund the cost of the items and NOT the postage.

Eurosuits
635 Watford Way
Mill Hill,
London, NW7 3JR

Non-Returnable

For reasons of hygiene and public health, refunds/exchanges are not available for used underwear, swimwear and socks (this does not apply to faulty goods – faulty products will be exchanged like for like).

Damaged or Goods sent in Error

We try very hard to ensure that you receive your order inexcellent condition. If you do not receive your products ordered, Please contact us. In the unlikely event that the product arrives faulty or damaged, please contact us immediately, this will be given priority and you can expect to receive the correct item within 72 hours.

Cancellation

You may cancel your order at any time by e-mailing us, by phoning us or writing to us.We will send you a refund within 10 days of you cancelling the order. If the goods have already been despatched, customers are asked to return them unopened within ten days of receipt prior to a refund being given.

COMPLAINTS

Complaints will be dealt with promptly and in accordance with UK law. To register a complaint send an email to [email protected]

SECURITY WE HAVE TAKEN THE APPROPRIATE MEASURES TO ENSURE THAT YOUR PERSONAL INFORMATION IS NOT UNLAWFULLY PROCESSED.EUROSUITS USES INDUSTRY STANDARD PRACTICES TO SAFEGUARD THE CONFIDENTIALITY OF YOUR PERSONAL IDENTIFIABLE INFORMATIONS. DURING THE PAYMENT PROCESS, WE ASK FOR PERSONAL INFORMATION THAT BOTH IDENTIFIES YOU AND ENABLES US TO COMMUNICATE WITH YOU. WE WILL USE THE INFORMATION YOU PROVIDE ONLY FOR THE FOLLOWING PURPOSES. * TO SEND YOU NEWSLETTERS AND DETAILS OF OFFERS AND PROMOTIONS IN WHICH WE BELIEVE YOU WILL BE INTERESTED. * TO IMPROVE THE CONTENT DESIGN AND LAYOUT OF THE WEBSITE. * TO UNDERSTAND THE INTEREST AND BUYING BEHAVIOUR OF OUR REGISTERED USERS * TO PERFORM OTHER SUCH GENERAL MARKETING AND PROMOTIONAL FOCUSED ON OUR PRODUCTS AND ACTIVITIES.

. FORCE MAJEURE The seller is not liable for any delay or failure to fulfil any order due to events beyond the seller’s control. While every effort will be made to meet shoppers demands, cancellations or variations may be necessary as a result of Act of God, War, Strike, Lockout, Labour Dispute, Fire, Flood, Drought or other causes beyond the control of Stephen Allen Men’s Wear. TERMS & CONDITIONS Note: These terms and conditions do not affect your statutory rights as a consumer

OUR UPDATED PRIVACY POLICIES

This privacy policy sets out how Eurosuits uses and protects any information that you give Eurosuits when you use this website. Eurosuits is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement. Eurosuits may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

In line with new date regulations, we have made some changes to our privacy notice.

These include:

1. Clarity on what data we have, why we need it, how we use it, and who has access to it.
2. Updates to the choices you have how we use your data
3. New details of who to contact if you have concerns

You are able to carry on receiving messages from us regarding events and sales or you can opt out by sending an email to [email protected] for the attention of our Data Protection Officer, and asking for your details to be deleted from our system.

What kind of personal information do we hold for you?
email addresses and mobile telephone numbers/landline numbers.

What is the source of the personal information?
We do not obtain any personal information on you other than that provided by yourselves in the course of purchasing an item from your website or by freely giving your email address so we can send out newsletters. We do not seek personal information from third party organisations for the purposes of marketing.

What do we use your personal information for?
To send you newsletters and details of upcoming sales or events or new stock arriving which we believe will be of interest to you. To understand the interest and buying behaviour of our users.

Do we forward your information to other organisations?
We do not forward any of your information to third parties.

Do other organisations associated with us have your information?
Your credit/debit card details are used for the purpose of obtaining authorisation during the purchase of a product from our website.
During the payment process, we ask for personal information that both identifies you and enables us to communicate with you.
We have taken the appropriate measures to ensure that your personal information is not unlawfully processed. Eurosuits uses industry standard practices to safeguard the confidentiality of your personal identifiable information.

How and when can you withdraw your consent?
You can withdraw your consent at any time by contacting us at [email protected] or by the contact us section of our website.

Do you have to provide your personal information to us?
We are unable to provide you with details of upcoming events or sales if we do not have email addresses and mobile numbers in order to do so.

For how long is your personal information held by us?
It is held for as long as we continue to use this form of notification, unless informed otherwise by yourselves. retention periods are in line with legal and regulatory requirements or guidance.

What are your rights under data protection laws?
The right to object to processing of your personal information.
The right to restrict processing of your information
The right to have personal information erased
The right to request access to your personal information, and obtain information about how we process it.

COOKIES

How we use cookies

A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Address

Eurosuits
635 Watford Way,
Mill Hill,
London,
NW7 3JR

Contact

Phone: 020 8906 1661
Email: [email protected]

Opening Hours

Monday 9.30am to 5.30pm
Tuesday 9.30am to 5.30pm
Wednesday 9.30am to 5.30pm
Thursday 9.30am to 5.30pm
Friday 9.30am to 5.30pm
Saturday 9.30am to 5.30pm
Sunday 10.00am to 1.30pm

Get in Touch

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