Esquire Clothing — store policies

Esquire Clothing Ships all UK and International orders using Royal Mail.

• U.K Orders over £150 Shipped Free of Charge Royal Mail Special Next Day Delivery, Tracked and Signed.
• All other U.K orders: £7.00 Royal Mail Special Next Day Delivery, Tracked and Signed.
• Euro Zone 1 to Zone 5 orders: £24 Tracked and Signed.
• Non-EU Worldwide Zone A to D orders: From £27 Tracked and Signed.

Signed & Tracked: Dispatch is usually within 24 hours of order completion. We will email your Royal Mail Tracking Number once dispatch has been completed. Please keep an eye on your junk folder for emails from [email protected].

Delayed Deliveries:
Esquireclothing.com cannot be held responsible for items shipped in a timely fashion but are delayed.
Please note:
Once the delivery address has been confirmed during the ordering process, the address cannot then be changed. We cannot post orders to P.O Box addresses. The International postage cost cannot be refunded unless a product is accepted back as faulty.
Click and Collect Delivery:
Esquireclothing.com offer a Click and Collect service, where customers can order online, and collect goods in-store, here at Esquire Clothing.
Please allow 24-48 hours for us to process your order, where it will then be available to collect in store, on presentation of:
Proof of Order – ie a print out of the Order Confirmation email you will receive on order completion.
Proof of ID – eg, a Passport or Driving License, ideally photographic and/or proof of address.
Please contact us in store on (+44) 01343 550958 or via email on [email protected] if you have any questions.
Returns
A returns form will be included in your delivery. However you can also download our returns form here (PDF LINK)
Full price and sale items can be returned within 14 days of placing the order for a refund.
Prior to returning an order, please email [email protected] for authorisation, you will need to provide your order number, name and details of return items. Please also note the order ID number on the outside of the returned package.
Please note return requirements:
Do not remove any original tags, labels or damage the packaging as this will void any refund or exchange.
Every item will be shipped with a white plastic garment tag attached to it. If you are happy with your item and want to keep it you can cut it with scissors. If you plan on returning the item then do not remove the white plastic garment tag. Once it is removed no returns can be processed.
Items must be sent back with the original packaging and securely sealed along with any branded packaging the order was sent with.
Returned items will be subject to inspection. Clothing with stains or odours will not be accepted nor will items which have been misused or where correct washing instructions have not been followed.
Esquireclothing.com will not cover the cost of your return unless your order is proven faulty or we have made an error. This is only possible on single order items.
If you chose to return an item via Royal Mail we would recommend using a recorded delivery service for better tracking, return of the order is the customer’s responsibility until its arrival safely with us. We are not responsible for lost or damaged items sent by the customer.
Returned items should be posted to:
Returns Department
Esquire Clothing
207 High Street
Elgin
IV30 1DJ
Scotland, UK

The cost of delivery will be deducted from refunds and on orders which enjoyed a free delivery service. We can only extend a free delivery to customers who wish to keep the purchased items or exchange.
While we endeavour to issue a refund the same day a return arrives, please allow up to several working days for the refund to appear in your account, this is due to processing with your card issuer.
Refunds will only be issued to the original card used in the transaction. This is to protect against Bank/Card fraud.

FAULTY ITEMS

If the item you received is faulty, please contact customer support ([email protected]) quoting your order number, your name and address, details of the product and the fault. We will respond to you as soon as possible to acknowledge your issue and from there will request that you send us a few photographs of the fault. The photographs will be sent across to our representatives from the appropriate brand to determine the course of action.
Please note that we may not be required to provide a refund if you continue to use the goods after discovering the fault.
This does not affect your statutory rights

Exclusions:
Items excluded from the returns policy include underwear, swimwear, earrings, hosiery, sunglasses. These are non-refundable and cannot be exchanged. This does not affect your statutory rights.
International Returns:
Items purchased outside the UK can be returned within 30 days of order date.
When returning an item from outside the UK please check with your postal service if a customs label is required. If so please declare the package as an “unwanted return” to avoid any import duty from UK Customs.
In the event that UK Import Duty is charged this will be deducted from your refund.
Please ensure that the returned item is posted through a reputable service which requires a signature upon delivery.

CUSTOMS, DUTIES AND TAXES

If you have any further queries please use our “Contact Us” form ensuring you state your Name, Email Address and Order Number.
Depending on the value of your order, your parcel may or may not be charged customs or import duties. If your parcel is charged, it is up to the recipient to cover these costs. Unfortunately, these charges are out of our control and tend to vary from country to country so we’re unable to predict what your particular charges may be.
For more accurate and current information, we suggest contacting your local customs office who will be able to explain a break down of your duties.
Customers must take full liability for parcels returned to us due to unpaid customs charges and should expect to have postal charges, return shipment costs, customs charges and handling deducted from any refund due.

Esquireclothing.com uses STRIPE which is a system that uses innovative technology to ensure the security of all sensitive data. Our internet facing web servers ensure no third parties can impersonate STRIPE to obtain information. Details from our site to Stripe are encrypted ensuring optimum security.

Data Storage
Esquireclothing.com is committed to protecting the privacy and security of your personal information, using it only to enhance your shopping experience with the site and Esquireclothing.com is bound by the Data Protection Act 1998 and will not disclose your information to any third party. Details such as email, delivery and payment information are kept strictly confidential.

Terms
Esquireclothing.com reserves the right to alter our terms and conditions without prior notice from time to time.
All product names, logos and company names featured on this site are the property of their owners.
The design and content of this website are owned by Esquireclothing.com and may not be copied or altered without consent.
Our retail store may promote items which are not available for promotion on the website and we may offer online discounts which are not available in-store.

Vouchers
Vouchers purchased online are only valid for shopping at esquireclothing.com and not for use in our physical store and likewise store bought vouchers cannot be used on the web shop.

Photos
Esquireclothing.com will endeavour to maintain a true representation of products, fabrics and colours to the best of our ability through the photos provided and as much as the website allows.

Out of Stock
If an item has sold out during your order and we have received a payment from you, we will immediately issue a refund and contact you via an email to inform you of the issue. During busy times we may have to issue more out of stock refunds than usual due to crossover between our website and our physical store.

Cards Accepted
Visa, Visa Debit, MasterCard, American Express, Maestro, Diners
Prices are inclusive of UK VAT.

Contact:
Esquire Clothing
207 High Street
Elgin
IV30 1DJ
Scotland, UK
Tel: (+44) 01343 550958
[email protected]

Established in 1968 and located in Elgin, Scotland, Esquire Clothing has become a definitive independent menswear destination. International menswear collections have been combined with quality service across five decades of evolving fashion trends. As an independently minded store we curate our seasonal ranges with attention to detail to ensure that each item in our shop is well designed, well made and satisfying to wear.

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We’d love to hear from you.

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Practical Information

[/vc_column_text][vc_empty_space height=”17px”][/vc_column][vc_column width=”2/3″ offset=”vc_col-md-6″][vc_column_text]You can contact Esquire Clothing by filling out our simple enquiry form below. We will do our very best to get back to you as soon as possible.

Esquire Clothing
95-97 High Street
Elgin
IV30 1EA
Scotland, UK
Tel: (+44) 01343 550958
[email protected]
VAT REG: 268 0220 74[/vc_column_text][/vc_column][/vc_row][vc_row css=”.vc_custom_1433253829272{padding-top: 47px !important;padding-bottom: 54px !important;}”][vc_column width=”1/3″ offset=”vc_col-md-offset-1″][vc_column_text]

Get in Touch

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