Celtic Trove — store policies

Shipping & Returns Policy

Shipping – UK.

All UK orders are delivered at a flat rate of £6.00 using Royal Mail Tracked delivery service. Orders that are in stock are generally shipped next working day. You will receive a notification email when your order is dispatched with your tracking details.

Shipping – Overseas.

We ship our jewellery all over the world. Orders that are in stock are generally shipped next working day. Your order will be sent out via International Royal Mail Tracked, this can in some cases take up to 30 days.

You will receive a notification email when your order is dispatched with your tracking details.

Please be aware that customs and import duties may be applied to International orders when the shipment reaches its destination. Such charges are the responsibility of the recipient and vary from country to country.

Returns and Exchanges.

If for any reason you are not satisfied with our jewellery, you can return it for a refund or exchange. Returning items from overseas will be at the cost of the customer. Please be sure to ship the package with a carrier that can provide tracking and insurance. We cannot refund or replace items lost during return shipment if proof of tracking is unavailable.

All items need to be returned within 90 days. Postage will not be refunded.

Please note that in some instances refunds can take between 10-21 days to reach your account.

Privacy Policy

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

We also store the personal information of users that register on our website that they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.