Anthap — store policies

NEW ANNOUNCEMENT: 🎄 Christmas & New Year Delivery Notice

Please note our holiday delivery schedule:

• Last Christmas Dispatch: 23 December → Expected delivery 24 December (Christmas Eve).

• New Year Dispatch Dates:

  • 29 December → Delivery 30 December

  • 30 December → Delivery 31 December (New Year’s Eve)

Scottish Highlands, Islands & Northern Ireland:
Deliveries may take 1–3 days longer, so please order/send earlier than the dates above.

• The minimum spent amount is £15 for all orders.

• We offer Next Working Day delivery service (only England and Wales) on all orders placed Monday, Tuesday, Wednesday, Thursday (till 01:30 pm).

• Delivery Fee is £5.99 for England and Wales, £9.99 for Scotland and  £11.99 for Northern Ireland, Isle of Man and Jersey.

• Free Delivery is only for orders of £60 or more only for England, Wales and Scotland.

• Free Delivery is only for orders of £150 or more for Northern Ireland, Isle of Man and Jersey. 

• We use DHL and Parcelforce Next Working Day services. Northern Ireland, Isle of Man and some places in Scotland delivery time is 1-3 business days.

• Also there is no weekend delivery service, If you order from Monday to until Thursday 01:30 pm, it will be dispatched the same day and will be delivered the day after. If you order after Thursday 01:30 pm, Saturday or Sunday, your parcel will be dispatched Monday and you will get it following Tuesday. 

• The cost of delivery will depend on the following factors;

1. The weight and size of your order

2. Total price of your order

3. Postcode and region

• If there is an error or incorrect delivery address submitted after ordering you must notify us as soon as possible. Please note that Anthap UK Ltd are not liable for any lost or damaged goods if we are not notified before the goods have been collected for delivery. You may also need to pay a further delivery charge if we are required to re-send your order to the new correct delivery address that has been provided. This will be decided by our management team upon facing such scenarios.

• Notice: Due to the delivery companies next working day delivery may not be guaranteed.

At Anthap, customer satisfaction is very important to us. However, due to the nature of our products, our return process is subject to specific conditions.

14-Day Return Window

You have 14 days after receiving your order to request a return. Please make sure to contact us within this timeframe.

Eligibility for Return

To be eligible for a return:

• The item must be unopened, unused, and in its original packaging.
• It must be in the same condition as when you received it.

Once we receive and inspect the returned item, we will confirm whether it meets the return conditions and process your refund accordingly.

How to Start a Return

To initiate a return, please contact us at [email protected].
Return shipping costs are the responsibility of the customer, and you will need to arrange and pay for the return shipping yourself.Returns sent back to us without prior approval will not be accepted.

Damages and Issues

Please inspect your order upon delivery. If you receive a defective, damaged, or incorrect item, contact us immediately so we can evaluate the issue and make it right.

Non-Returnable Items

Unfortunately, we do not accept returns for:

• Perishable goods (such as cheese, butter, or any products that require refrigeration)
• Custom or personalized items
• Items on sale
  

If you have questions about a specific item, feel free to contact us.

Exchanges

If you would like a different item, the fastest way is to return the item you have (following the instructions above), and place a new order for the item you want.

Refunds

Once we receive and inspect your return, we will notify you of the approval status.
If approved, your refund will be issued to your original payment method.
Please note it may take some time for your bank or credit card company to process and post the refund. If you have any further questions regarding returns, please email us at [email protected]

ANTHAP UK LTD Terms & Conditions

Please read the Terms and Conditions of use carefully before submitting an order for any products.

Please do contact us if you have any questions

"Goods" or “Products” means the articles supplied and displayed for sale on the Website.

"Buyer", "user", "you" refers to you as a customer who is placing an order with Anthap UK LTD or you as a user of this Website.

1.1 "Anthap UK" is the trademark or registered trademark of Anthap UK Limited.

2.1 Contacting Us Our contact address is: Anthap UK Limited, 5 Lumina Way, EN1 1FS, Enfield, London. You may also contact us by telephone on 0208 988 1948 or alternatively, you can email us on [email protected]

3.1 Ordering You may submit any orders through our website via order forms at the checkout procedure.

3.2 All orders will be confirmed by e-mail to the address provided by the buyer.

4.1 Price and Payment The price of the products shown on the website will exclude VAT, but the VAT will be clearly displayed on the buyer’s order form as well as the price on the invoice.

4.2 Delivery costs, if applicable, will be a separate charge and clearly displayed in the buyers shopping cart prior to confirming an order. Please see the “Delivery” sections to see the different prices chargeable.

4.3 Payment can be made online by credit/debit card or PayPal and must be paid in full before products can be dispatched to the buyer. Refunds will generally be made by means of a credit to your original payment method.

4.4 Minimum Order amounts our online shop is for the business to business market, and therefore, the minimum order quantities apply. These may vary and will be displayed upon checkout.

5.1 Delivery The cost of delivery will depend on the following factors; a) The weight of your order b) The size of your order c) Where you would like the order to be delivered. Note we only deliver to all postcode areas in England and Wales with the exception of the Isle of Wight and the Isles of Scilly

5.2 The buyers order will be dispatched once payment has been made and will be delivered within 1-3 business working days dependent on the size of your order.

5.3 Orders requested for overseas delivery including Scotland, Ireland and Northern Ireland are to be requested via our email at [email protected]

5.4 If there is an error or incorrect delivery address submitted after ordering you must notify us as soon as possible. Please note Anthap UK LTD are not liable for any lost or damaged goods if we are not notified before the goods have been collected for delivery. You may also need to pay a further delivery charge if we are required to re-send your order to the new correct delivery address that has been provided. This will be decided by our management team upon facing such scenarios.

6.1 Website information Although every care is taken in the quality of content on this site, occasionally errors can occur such as incorrect prices being displayed or not updated. If a product is therefore ordered in this situation the buyer will be notified by the seller to offer a cancellation of the product/order or an updated order using the correct prices. We are under no obligation to sell Anthap products at incorrect price.

7.1 Cancelling Once an order has been made the buyer will have 14 days to cancel or alter their order. The buyer must do this by emailing [email protected] or by phoning our office number on 0208 988 1948 stating your order number and reason for the cancellation.

7.2 Any damaged goods or incorrect goods received must be notified to us within 5 working days.

7.3 Where the buyer makes a claim for a damaged/incorrect product the goods must be returned to Anthap UK LTD within 14 working days in the same state in was received via recorded delivery and securely packaged. If product returned are found damaged due the buyers handling the buyer will be liable for damaged goods.

7.4 Upon receiving products back Anthap UK will inspect the products and if they are in fact damaged/defected Anthap UK will offer a full refund to the same account details given by the buyer when the order was made within 7 working days. The refund will include delivery costs (up to £10) including costs of damaged or defected products.

7.5 If a product is opened and used the order cannot be returned, refunded or cancelled.

7.6 The buyer is fully responsible for arranging the return of any products to Anthap UK LTD.

8.1 Registration A buyer can only register their details once. Any information or log in details forgotten can be recovered by contacting us on [email protected] where a series of security questions will be asked.

8.2 Any offers for new registered buyers will apply to new customers only. Existing customers will not be able to register more than one account per name per address.

9.1 Privacy Policy Use of your personal information When you register and use this site You will be asked to provide certain information such as your name, contact details and payment details.

9.2 Your details will not be shared by third parties nor will be sold for Anthap UK LTD gain.

9.3 Card details entered via our checkout section are securely used through conventional payment methods.

9.4 The buyer is responsible for keeping their details secure by confirming to logout at the end of each session and to not share their details with third parties.

9.5 If an order has been made and paid for without the knowledge or authorisation of the buyer themselves Anthap UK LTD cannot be held responsible. In this instance Anthap UK LTD can only refund the customer only if the order has not been dispatched within the 1 working day.

9.6 in some product details shows health information for specific products, however we cannot guarantee zero cross-contamination with other ingredients. Anthap UK LTD works in an environment with many products, including some containing gluten, nuts and seeds. In manufacturing each product, steps have been taken to minimise cross-contamination. Please ask us about the steps we have taken to minimise cross-contamination if you are concerned. 

10.1 Product Images Product images and packaging are for representative purposes only; the actual product and packaging may differ.

Changes of Terms and Conditions We may change or alter our terms and conditions without notification to the buyers. We strongly recommend you visit this page frequently where changes will be shown highlighted in bold for the period of 30 days.

ANTHAP UK LTD Terms & Conditions

Please read the Terms and Conditions of use carefully before submitting an order for any products.

Please do contact us if you have any questions

"Goods" or “Products” means the articles supplied and displayed for sale on the Website.

"Buyer", "user", "you" refers to you as a customer who is placing an order with Anthap UK LTD or you as a user of this Website.

1.1 "Anthap UK" is the trademark or registered trademark of Anthap UK Limited.

2.1 Contacting Us Our contact address is: Anthap UK Limited, 5 Lumina Way, EN1 1FS, Enfield, London. You may also contact us by telephone on 0208 988 1948 or alternatively, you can email us on [email protected]

3.1 Ordering You may submit any orders through our website via order forms at the checkout procedure.

3.2 All orders will be confirmed by e-mail to the address provided by the buyer.

4.1 Price and Payment The price of the products shown on the website will exclude VAT, but the VAT will be clearly displayed on the buyer’s order form as well as the price on the invoice.

4.2 Delivery costs, if applicable, will be a separate charge and clearly displayed in the buyers shopping cart prior to confirming an order. Please see the “Delivery” sections to see the different prices chargeable.

4.3 Payment can be made online by credit/debit card or PayPal and must be paid in full before products can be dispatched to the buyer. Refunds will generally be made by means of a credit to your original payment method.

4.4 Minimum Order amounts our online shop is for the business to business market, and therefore, the minimum order quantities apply. These may vary and will be displayed upon checkout.

5.1 Delivery The cost of delivery will depend on the following factors; a) The weight of your order b) The size of your order c) Where you would like the order to be delivered. Note we only deliver to all postcode areas in England and Wales with the exception of the Isle of Wight and the Isles of Scilly

5.2 The buyers order will be dispatched once payment has been made and will be delivered within 1-3 business working days dependent on the size of your order.

5.3 Orders requested for overseas delivery including Scotland, Ireland and Northern Ireland are to be requested via our email at [email protected]

5.4 If there is an error or incorrect delivery address submitted after ordering you must notify us as soon as possible. Please note Anthap UK LTD are not liable for any lost or damaged goods if we are not notified before the goods have been collected for delivery. You may also need to pay a further delivery charge if we are required to re-send your order to the new correct delivery address that has been provided. This will be decided by our management team upon facing such scenarios.

6.1 Website information Although every care is taken in the quality of content on this site, occasionally errors can occur such as incorrect prices being displayed or not updated. If a product is therefore ordered in this situation the buyer will be notified by the seller to offer a cancellation of the product/order or an updated order using the correct prices. We are under no obligation to sell Anthap products at incorrect price.

7.1 Cancelling Once an order has been made the buyer will have 14 days to cancel or alter their order. The buyer must do this by emailing [email protected] or by phoning our office number on 0208 988 1948 stating your order number and reason for the cancellation.

7.2 Any damaged goods or incorrect goods received must be notified to us within 5 working days.

7.3 Where the buyer makes a claim for a damaged/incorrect product the goods must be returned to Anthap UK LTD within 14 working days in the same state in was received via recorded delivery and securely packaged. If product returned are found damaged due the buyers handling the buyer will be liable for damaged goods.

7.4 Upon receiving products back Anthap UK will inspect the products and if they are in fact damaged/defected Anthap UK will offer a full refund to the same account details given by the buyer when the order was made within 7 working days. The refund will include delivery costs (up to £10) including costs of damaged or defected products.

7.5 If a product is opened and used the order cannot be returned, refunded or cancelled.

7.6 The buyer is fully responsible for arranging the return of any products to Anthap UK LTD.

8.1 Registration A buyer can only register their details once. Any information or log in details forgotten can be recovered by contacting us on [email protected] where a series of security questions will be asked.

8.2 Any offers for new registered buyers will apply to new customers only. Existing customers will not be able to register more than one account per name per address.

9.1 Privacy Policy Use of your personal information When you register and use this site You will be asked to provide certain information such as your name, contact details and payment details.

9.2 Your details will not be shared by third parties nor will be sold for Anthap UK LTD gain.

9.3 Card details entered via our checkout section are securely used through conventional payment methods.

9.4 The buyer is responsible for keeping their details secure by confirming to logout at the end of each session and to not share their details with third parties.

9.5 If an order has been made and paid for without the knowledge or authorisation of the buyer themselves Anthap UK LTD cannot be held responsible. In this instance Anthap UK LTD can only refund the customer only if the order has not been dispatched within the 1 working day.

9.6 in some product details shows health information for specific products, however we cannot guarantee zero cross-contamination with other ingredients. Anthap UK LTD works in an environment with many products, including some containing gluten, nuts and seeds. In manufacturing each product, steps have been taken to minimise cross-contamination. Please ask us about the steps we have taken to minimise cross-contamination if you are concerned. 

10.1 Product Images Product images and packaging are for representative purposes only; the actual product and packaging may differ.

Changes of Terms and Conditions We may change or alter our terms and conditions without notification to the buyers. We strongly recommend you visit this page frequently where changes will be shown highlighted in bold for the period of 30 days.

ANTHAP UK LTD

5A Lumina Way, EN11FS, Enfield, UK

Support: 020 8617 9730 - 07786 033452,

E-mail: [email protected]