Aladdin Rugs — store policies

Shipping Policy – Aladdin Rugs

At Aladdin Rugs, we are committed to delivering high-quality rugs with a smooth, reliable, and transparent shipping experience. As a UK-based brand, we ship worldwide, including the United Kingdom, United States, European Union, and other international destinations.

We offer free standard shipping on all orders, with no minimum spend and no hidden charges.

1. Order Processing

All orders are processed within 2–3 business days after payment confirmation.

During this time, each product is carefully:

• Inspected for quality
• Securely packaged for protection
• Prepared for domestic or international dispatch

Orders are fulfilled from our UK and international warehouse partners, depending on product availability, to ensure efficient and timely delivery.

2. Estimated Delivery Times (After Dispatch)

Delivery times are estimates and may vary based on destination, customs clearance, and courier operations.

• United Kingdom: 2–3 business days
• United States: 3–5 business days
• European Union: 2–5 business days
• Rest of World: Delivery times vary by country and will be shown at checkout where applicable

United States Orders (Duties & Taxes)

For most U.S. orders, import duties and taxes are covered by us, meaning customers typically do not pay any additional charges on delivery.

In rare cases, customs authorities may request verification or additional documentation, which we will support you with if needed.

3. Shipping Fees

We provide free standard shipping worldwide on all orders.

If express or expedited shipping is available for your region, any additional cost will be clearly shown and confirmed before dispatch.

4. Tracking Your Order

Once your order has been dispatched, you will receive a tracking number via email (and SMS if provided).

You can track your shipment in real time from dispatch to final delivery.

5. Delivery Information

Accurate Address

Please ensure all shipping details are correct at checkout. We are not responsible for delays caused by incorrect or incomplete addresses.

Missed Deliveries

If you are unavailable at the time of delivery, the courier may:

• Attempt redelivery
• Leave the parcel at a nearby collection point

If the parcel is not collected within the courier’s holding period and is returned to us, we will contact you to arrange redelivery.

6. Damaged, Missing, or Incorrect Items

On Arrival

Please inspect your order upon delivery. If there is any visible damage, take clear photos immediately.

Damaged Items

If your item arrives damaged, please contact us within 48 hours of delivery with supporting images so we can resolve the issue quickly.

Missing or Incorrect Items

If your order is incomplete or incorrect, contact us within 48 hours of delivery, and we will arrange a replacement or suitable resolution.

7. Customer Support

For any questions regarding shipping, tracking, or delivery, our support team is here to help.

Aladdin Rugs
📞 +44 2035 766539
📧 [email protected]
💬 Live Chat available on our website

Returns & Refunds Policy

Your satisfaction is important to us. If you are not completely happy with your purchase, you may return eligible items within 28 days of receiving your order.

Returns Eligibility

Returned rugs must be:

• Unused and unwashed

• In the same condition as received

• With original tags attached

• In original packaging and suitable for resale

To initiate a return, please contact us at [email protected] before sending any items back. Returns sent without prior authorisation may not be accepted.

If required, we can arrange a return shipping label for your convenience. The cost of this service will be deducted from your refund unless the item is faulty or incorrect.

Made-to-Order & Other Non-Returnable Items

Some rugs are made to order and produced specifically for you. These items are non-returnable, unless they arrive damaged or faulty.

The following items are also non-returnable:

• Sale or clearance items

• Gift cards

Damaged or Incorrect Orders

Please inspect your order upon delivery.
If your item arrives damaged, faulty, or incorrect, contact us within 48 hours of delivery so we can resolve the issue promptly. Where applicable, we will offer a replacement or full refund, including return shipping costs.

Refunds

Once your return is received and inspected, we will notify you of the outcome.
Approved refunds will be issued to the original payment method within 14 days of receiving the returned item.

Please note that processing times may vary depending on your bank or payment provider.

Terms of Service

Overview

This website is operated by Aladdin Rugs (“we”, “us”, “our”).

Aladdin Rugs is a UK-based business operating under the laws of England and Wales. We serve customers worldwide, including in the United Kingdom, European Union, United States, and other international regions.

By accessing or purchasing from our website, you agree to be bound by these Terms of Service (“Terms”), along with any additional policies referenced on this site.

These Terms apply to all users of the website, including visitors, customers, and anyone interacting with our Services.

If you do not agree with these Terms, you should not use our website.

Our store is powered by Shopify Inc., which provides the platform enabling us to operate our online store.

1. Eligibility & Website Use

By using this website, you confirm that you are at least 18 years old, or that you are using the website under the supervision of a parent or legal guardian.

You agree not to use our website or products for any unlawful purpose or in violation of any applicable laws or regulations.

Any violation of these Terms may result in restriction or termination of access to our Services.

2. General Conditions

We reserve the right to refuse service to any individual or entity at our discretion, where necessary.

You understand that non-sensitive website content may be transmitted over networks in technical formats. Payment information is always encrypted and securely processed.

You may not copy, reproduce, sell, or exploit any part of our website, content, or Services without written permission from us.

3. Accuracy of Information

All information provided on this website is for general use only.

We do not guarantee that product descriptions, pricing, or other content is always accurate, complete, or up to date.

We reserve the right to modify or update content at any time without prior notice.

4. Pricing & Service Changes

Prices, product availability, and Services may change at any time without notice.

We may also modify, suspend, or discontinue any part of our Services without liability.

5. Products & Availability

Some products may be available in limited quantities and exclusively online.

We make every effort to display product colours and details accurately; however, variations may occur due to screen settings, lighting, and natural material differences.

All returns and exchanges are subject to our Refund & Returns Policy.

6. Orders & Billing Information

We reserve the right to refuse or cancel any order at our discretion, including orders suspected of fraud, resale activity, or pricing errors.

You agree to provide accurate, complete, and current billing, shipping, and contact information for all purchases.

7. Third-Party Tools

We may provide access to third-party tools or services “as is” and without warranties. Use of these tools is at your own risk.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their content, policies, or practices, and access is at your own discretion.

9. User Submissions

Any feedback, reviews, or suggestions you provide may be used by Aladdin Rugs for marketing, promotional, or business purposes without restriction or compensation.

You are responsible for ensuring that your submissions do not violate any laws or third-party rights.

10. Personal Information

Your personal information is handled in accordance with our Privacy Policy.

11. Errors & Corrections

We reserve the right to correct any errors, inaccuracies, or omissions at any time, including after an order has been placed.

12. Prohibited Uses

You are strictly prohibited from using our website or Services:

• For unlawful or fraudulent purposes
• To violate any laws or regulations
• To infringe intellectual property rights
• To engage in abusive, harmful, or disruptive behaviour
• To interfere with website security or functionality

13. Disclaimer & Limitation of Liability

All products and Services are provided on an “as is” and “as available” basis.

Nothing in these Terms excludes your statutory rights under applicable consumer protection laws, including the UK Consumer Rights Act 2015.

To the fullest extent permitted by law, Aladdin Rugs shall not be liable for any indirect, incidental, or consequential damages arising from the use of our website, Services, or products.

14. Indemnification

You agree to indemnify and hold harmless Aladdin Rugs, its owners, employees, and affiliates from any claims or liabilities arising from your breach of these Terms or misuse of our Services.

15. Severability

If any part of these Terms is found to be invalid or unenforceable, the remaining provisions will remain fully valid and in effect.

16. Termination

These Terms remain effective unless terminated by either party. Any obligations incurred prior to termination will survive termination.

17. Entire Agreement

These Terms, along with our Privacy Policy, Shipping Policy, and Refund Policy, constitute the full agreement between you and Aladdin Rugs.

18. Governing Law

These Terms are governed by and interpreted in accordance with the laws of England and Wales, without affecting your statutory consumer rights in your country of residence.

19. Changes to Terms

We may update or modify these Terms at any time. Continued use of the website after changes are posted means you accept those updates.

20. Contact Information

Aladdin Rugs
Website: www.aladdinrugs.co.uk
Email: [email protected]
Phone: +44 2035 766539

Registered Address:
Dorey House, High Street, Brentford, 
TW8 8LD, United Kingdom

Last updated: 2 June 2025

This Privacy Policy explains how Aladdin Rugs (“we”, “us”, or “our”) collects, uses, and shares your personal information when you visit or make a purchase from www.aladdinrugs.co.uk (the “Site”), use our services, or otherwise communicate with us (collectively, the “Services”).

Aladdin Rugs is a UK-based business operating under the laws of England and Wales. We sell and ship products internationally, including to customers in the United Kingdom, European Union, United States, and other countries worldwide.

For the purposes of this Privacy Policy, “you” means any user of the Services, including customers, website visitors, or other individuals whose personal information we collect.

Please read this Privacy Policy carefully.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, operational needs, or legal and regulatory requirements. Any updates will be posted on this page and the “Last updated” date will be revised accordingly.

How We Collect and Use Personal Information

We collect personal information to operate our business, provide our Services, fulfil orders, communicate with customers, improve our website, comply with legal obligations, and protect our rights.

The information we collect depends on how you interact with us.

Personal Information We Collect

Information You Provide Directly

This may include:

• Contact details (name, address, phone number, email)

• Order information (billing and shipping address, payment confirmation)

• Account information (username, password, security details)

• Customer support communications

Providing certain information is optional, but some Services may not function without it.

Information Collected Automatically

When you visit our Site, we may automatically collect:

• IP address

• Browser and device information

• Network and usage data

• Pages viewed and interactions with the Site

This information is collected using cookies and similar technologies.

Information from Third Parties

We may receive information from trusted third parties, including:

• Shopify, which powers our online store

• Payment providers processing transactions

• Analytics, marketing, and advertising partners

All such information is handled in accordance with this Privacy Policy.

How We Use Your Personal Information

Providing Products and Services

To process payments, fulfil orders, arrange delivery, manage returns, maintain accounts, and communicate with you.

Marketing and Advertising

To send promotional communications and display relevant advertising, where permitted by law. You may opt out of marketing communications at any time.

Security and Fraud Prevention

To protect our Site, customers, and business from fraudulent or unlawful activity.

Customer Support & Service Improvement

To respond to enquiries and improve the quality and functionality of our Services.

Cookies

We use cookies to operate and improve our Site, remember preferences, analyse usage, and support marketing activities.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect website functionality.

For more information about Shopify cookies, visit:
https://www.shopify.com/legal/cookies

How We Share Personal Information

We may share personal information with:

• Service providers (payment processors, delivery partners, IT and analytics providers)

• Marketing partners (where permitted by law)

• Legal authorities where required

• Business partners in the event of a merger, sale, or restructuring

We do not sell your personal information.

Children’s Data

Our Services are not intended for children under 16 years of age, and we do not knowingly collect personal data from children.

Data Security & Retention

We use appropriate technical and organisational measures to protect personal information. However, no system is completely secure.

We retain personal data only for as long as necessary to fulfil the purposes outlined in this Policy and to meet legal and regulatory obligations.

Your Rights

Depending on your location (UK, EU, USA, or elsewhere), you may have rights to:

• Access your personal data

• Correct inaccurate data

• Request deletion

• Restrict or object to processing

• Withdraw consent (where applicable)

• Receive a copy of your data

To exercise your rights, please contact us using the details below. Identity verification may be required.

Complaints

If you have concerns about how we handle your personal data, please contact us first.

UK users also have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
https://www.ico.org.uk

EU users may contact their local data protection authority.

International Data Transfers

As we sell worldwide, your personal information may be transferred, stored, or processed outside your country of residence, including outside the UK or EEA.

Where required, we rely on recognised safeguards such as UK Standard Contractual Clauses, EU Standard Contractual Clauses, or adequacy decisions to protect your data.

Contact Us

Aladdin Rugs
15 Dorey House, High Street, Brentford,
TW8 8LD, United Kingdom
Email: [email protected]
Phone: +44 2035 766539

For data protection purposes, Aladdin Rugs is the data controller of your personal information.

Contact Us

We’re here to help with any questions regarding your order, products, or general enquiries.

Aladdin Rugs

📍 15 Dorey House, High Street, Brentford, TW8 8LD, United Kingdom
📧 Email: [email protected]
📞 Phone: +44 2035 766539

For data protection purposes, Aladdin Rugs acts as the data controller of your personal information in accordance with applicable UK data protection laws.