Terms & Conditions

When you receive your products from the cargo courier, first check them in detail, and if there is a problem caused by transportation, such as the product package is torn, broken, please do not receive the product and contact us quickly.

After receiving your product intact from the cargo courier, you can contact us within 24 hours for all the problems you may encounter +44 794 736 5250 via our Whatsapp Live Customer Support line or [email protected] our support email address is available. Our experienced expert customer service staff will help you by creating a solution to your problem.

We would like to point out that you will not buy frozen food products frozen, so we recommend that you consume them within a maximum of 1 day after receipt.

There is no refund for food products without a reason, you must inform us from our customer service phone or email address within 24 hours after receiving the products with problems, if there is the same problem with the products we have after notification, we send the cost of the product without requesting a refund, if the only problematic product is sent to you, you must send it back to us. For this, you need to visit our return page.

Return of defective goods is made by presenting the product together with your order number no later than 7 Days after receipt of the order. It is important that you contact us before the material in question is sent.

We regret to state that we cannot help our customers and guests who do not contact us within the above-mentioned periods. In order for you to make a smooth purchase, you should regularly read the terms and conditions written on this page. Tikla Gelsin UK LTD. it reserves the right to make changes to these conditions. If there are any changes, these changes will be notified to you by e-mail as soon as possible.